Comfort Inn & Suites

We’ve been staying at this hotel almost every year when we come up for education week; we stay at it because it’s the cheapest during this time. Every year we always say we aren’t going to stay here anymore ever again, but for some reason it keeps getting booked… anyways, there are always something gross. The rooms aren’t very clean, the AC unit in our room isn’t put in well and you can see outside from the inside of the room, so there’s got to be bugs in here. Carpet is disgusting, bathrooms are tiny and gross. Continental breakfast is decent. just like any other normal continental breakfast.

Great staff! We were easy late for our scheduled reservation and the staff was accommodating. Breakfast dad free: cinnamon waffles, cereal, fruit, eggs, sausage, yogurt, toast, English muffins, juice, and condiments. Large rooms and a great scenic background of the mountains and lake

The bathroom is a bit cramped, but the room itself is kinda nice. About as nice as any old run-​of-​the-​mill Super 8. We didn’t eat the breakfast; we learned our lesson after Sleep Inn poisoned us. We love how the only view from a TOP-​FLOOR ROOM is the Krispy Kreme.
The pool was closed Feb 9 – 11, but after the 11^th, they expanded that to the 15^th. We were staying here Feb 9 – 13. I assume that for whatever reason, they were closing the pool so that WE couldn’t go swimming.

Difficult to imagine why this hotel owner/​manager received an award that warrented a large photo of himself in the lobby. The staff was pleasant enough, but one bad mouthed the manager to us. Pretty unprofessional. The property had many issues: Window screen in room was torn at corner and you could stick your head through it, light bulb out in lamp, clock radio didn’t work at all, vending and ice machine on second floor was absent and a large messy space left, way too much chlorine in pool so that it was uncomfortable to swim, really cheap toilet paper, and breakfast so so. Will not be staying here again.

Seriously one of the grossest hotels i’ve ever stayed in. There was a huge brownish stain in the bathtub and my kids refused to shower in there. It had to of been a BM stain or blood… either way it’s gross. The carpets are filthy and leave your feet black after walking around barefoot. The pool area needs some serious refurbishing. There was mold on the windows and in the cracks of the foundation. There were stains on the sheets & towels. The only reason we stayed here was the decent reviews and i have no idea who is giving those reviews. They MUST be friends of the owner. There are plenty of hotels in this area… They have GOT to be better then this.

We checked in, served by Matt, who did a terrific job of making us feel welcome. I travel for business a lot, and must say that Matt’s warm and friendly welcome was above nearly all I have encountered.
We were pleased with our rooms, parking, and the fact the the hotel shares a parking lot with Krispy Kreme!

Very adequate middle-​of-​the road hotel. It’s tidy, it’s quiet, it’s friendly, it’s dated. We found it to be fine lodging for an overnight stay on the way to elsewhere. The continental breakfast was pretty good; scrambled eggs & sausage joined the typical pastry, yogurt, waffle, bread, fruit & cereal offerings. The heater in the room was good, but not quiet, and the TV was puny and ancient. The room was spacious, the bed was comfy… but sooo super low! Weird.

Quiet, clean-​ish.
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I had to stay here again recently. I like the hotel just fine — but it’s certainly nothing to write home about. The best thing about it, is that it’s right next ot a Krispy Kreme! Yay heart disease!
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This hotel is all right. It’ll run you around $ 60 a night. This time I had a room with 2 queen beds, one of which had a big stain on the comforter (??). Weird. TV Remote was missing it’s battery panel, so that was odd. And also — the two lights by the beds fell apart when I tried to turn them on (??). Very strange.
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BUT, it’s a quiet place — you are in OREM, after all, and the location is right there in the heart of all the commercialization that is Orem, Utah.

I cannot stress enough how much trouble this place caused me. I work for a to remain nameless company that recently opened a new location in Orem, UT. I spoke with the «sales director» at this location about booking several rooms for people we had traveling to set up the new location. I needed to book about 15 rooms, with some of the employees staying as long as 30 days.
I was offered a reasonable rate and told that securing these rooms (with refrigerators and microwaves, since they were long term guests) would not be a problem. I booked the rooms several weeks in advance.
The employees did not all arrive at once, they were staggered. Every employee had a problem upon arrival. No one was given the type of room that we booked. The hotel also double booked on of the employee’s rooms. He had a complete stranger walk into his room in the middle of the night. I guess at least he learned a lesson about always using the deadbolt. When he called the front desk to tell them what happened, they just said, «Oh, sorry.»
I found out a few days after this incident that they were also billing some of the rooms at a higher rate than the rate we agreed on.
I won’t go into all of the details about how this hotel «tried» to make the situation right, because I am not here to write a long scathing review. I just think it is unacceptable to treat someone who is offering you so much business so unprofessionally.
In the end I moved all my employees to the La Quinta next door, which was cleaner, friendlier, and less of a hassle.

We stayed at this hotel for one night on our way up to Wyoming. First of all the room ended up costing $ 95 for one night and the mattress on the bed needed replacing so was extremely uncomfortable. Also every 20 minutes or so the air conditioning would make a weird noise making it hard to sleep. We also were not impressed when told that the closet restaurant was not within walking distance (we had ridden on a motorcycle for 10 hours in 100 degree weather so were anxious to get out of our motorcycle gear) yet when we got back on the bike we easily could have walked to an Applebee’s which was right up the road. In all fairness I must mention that they did have a continental breakfast in the morning but it was just so-​so.

Very Dog friendly, clean and quiet. Decent price considering we stayed on a Friday night. Indoor pool, plenty of well-​lit parking and close to just about any business or restaurant you can imagine.
One complaint… there was a bus load of young university students so breakfast was a little noisy.

Pretty average stay here. Not too pricey but not a steal either. It was one of those 10 degree Utah nights and the thin blanket did not do much of anything. I did not want to run the huge and loud heater all that much either so you could say freezing there was my fault, but nothing a slightly thicker blanket could have taken care of. Had a waffle in their breakfast thing!

day 20 of my road trip
i check out tomorrow. my stay here has been pretty good. its actually the cheapest place i could find in the area. its pretty nice. free internet. rooms are very nice and clean and everything is pretty new looking. they got a pool and spa.
i was also able to get them to give me a discounted rate for the 3 days i was here. but if they try to back out of that deal during check out i will have to drop another star.
its also right off the 15 so its close. things that bugged me, they didn’t replace the water in my room. the doors jammed on me a few times. the vending machine was all out of soda. and they lock up the stuff in the common room so you can only use it up to a certain amount of time. lame.
everyone was friendly though and helpful and all young. they were all either teenagers or in their 20s. strange… but all seemed happy haha.
oh yeah during check out the girl was getting all giddy saying my name. first asian name shes ever had to say? she can’t repeating my first and last name over and over and was getting all happy that she was saying it right. seems like its a sign i need to move on…

Utah is a bit frosty, make sure you pack a few layers for near freezing. This place is modern, and Provo has some sensational mountain views. University parkway is your typical wide street with a huge neon sign for every well spaced business.