Providence Williamette Falls Medical Center

I have been suffering with severe shoulder pain for a few days. I recently moved about an hour away from my PCP, but we have made so much progress together in the past year with a chronic condition I suffer from that I really don’t want to give that relationship up. I was, for the very first time, 15 minutes late for an appointment last week. I just stood there, incredulous that the administrators, not the doctor, turned me away while I was in agonizing pain. I left and drove the hour long drive home feeling very unhappy and disappointed over the way I was treated, especially since every time I have an appointment there, I always have to wait an hour to be seen. My doctor runs behind because he actually cares about his patients and in this day and age, that is rare.
Fast forward to tonight. My pain was so severe that I could no longer take it. I went to the nearest ER which happened to be Providence Willamette Falls. I walked in and was taken to an exam room immediately. Two minutes later, the doctor came in and examined my shoulder. He explained very well what he thought was going on with my shoulder and was made aware that my rescheduled appointment with my PCP was on Monday. He said he didn’t want me to suffer until my appointment and gave me some pain medication to get me through. He then handed me a synopsis to give to my PCP on Monday to keep him in the loop. Every single employee I came into contact with was exceptionally kind and helpful. I am now resting in bed pain free. My entire experience was excellent from beginning to end and that is what I hope for anyone that is suffering some pretty brutal pain.

Great services from the ER, and the maternity staff, nurses and doctor!

We have used WFH over the years and have come to the conclusion that whenever possible it is best to avoid them and go elsewhere. There are multiple reasons why.
In 2008 my son severely twisted his ankle and we went there for X-​rays. They gave us an «all clear» assessment. We found out 6 months later that it was in fact BROKEN and had been all along. Their radiologist botched the reading of the X-​rays.
In 2010 I was having unusual breathing problems (asthma-​like symptoms) late one Sunday night. I went to WFH and they quickly ushered me me into an exam room. Then they left me alone in there FOR OVER AN HOUR, with no one ever stopping in to check on me. The place was a quiet as a cemetery — it seemed like I was the only customer.
I finally got dressed and started to leave because it was quite late, I was tired, and I was feeling a little better. They stopped me and said the doctor was going to see me next. The doctor was chatting it up jovially with a nurse. I said no thanks and left, never having seen a health care professional. WFH then sent a bill for $ 250! (My husband forced them to rescind the bill since that would be FRAUD.)
The third and final straw me was in 2012. My son severely cut his leg and got 16 stitches. They did a fine job of seeing it up and told us to come back in a week to have the stitches removed. (The removal was included in the original service charge.) So we returned in a week and they removed them.
But they shouldn’t have; the wound had not fully healed. It was bleeding and oozing. We went to our regular doctor who was appalled that the stitches were removed so early. She said two weeks was the standard of care. The wound ended up abscessing and we had to pay for culturing, antibiotics and multiple additional doctor visits. Because of their incompetence.
So unless it’s a life or death situation, I will NOT go there. When my father-​in-​law visited recently and was having heart problems we took him to Providence Meridian. I now have my mammograms there as well. It’s more of a drive but it’s totally worth it to get the peace of mind.

If I could give it 0 stars I would. My husband went into the ER because he had so much pain he couldn’t function at all. Could barely stand, they did a CAT scan. Couldn’t find anything, sent him home. He went back again to get treated, they still didn’t do anything. He went to the emergency room 4 Times that week. They did him to deal with the pain and sent him home. They are a piece of crap hospital, it seems like they want you to keep coming back and not find a diagnosis! Makes me upset to no end!!! They told him to use Tylenol, which he couldn’t use Tylenol because he has been bleeding caused from somewhere internal. And Tylenol is NOT good for that. They don’t know what they are doing. Go to Meridian if you are looking for doctors who actually care and get to the root of the problem.

I went in there today for pelvic and groin pain. I informed then that I have been having my cycle for 2 weeks. The nurse (male) who helped me had no bedside manner whatsoever. I was in tears. The Dr who came in (also male) was the same way. I had to page them for the results and to remove the IV.
They told me that my pelvic pain was all in my head and that pretty much acted as though I wasted their time. The discharge papers said I was in there for Neck and back pain.
I asked them about that, they were all oh you said your lower back and that it radiated down… Okay, but if I have had my cycle for 2 weeks, I am doubled over in pain, and it is my pelvis and groin, how in the world did you come to the conclusion that it is my neck?
I feel that they hire people who don’t really care about the patient as much as they do about the money to pay back their loans. I think these Dr.‘s here just go to school this long for the degree to get married. I am still crying from this three hours later. I have never been treated so poorly in my life.

Ran a bunch of tests that were not necessary, nurse kept trying to get an IV in and missed like 4 times with the needle, when it was all said and done they told me the problem I had is what i told the nurse when I was admitted, then they gave me a prescription for something smaller than I was already being prescribed. All-​in-​all a less than pleasant experience.

Just had knee surgery here last week. Hands down best hospital experience. Except for one minor thing. The nurse who came to put in my IV was training another, she asked if it was OK to show the trainee how to do it. I agreed. She seemed a bit rushed in the first place, but ended up hitting a nerve– so I’ve had a big ol bruise on my arm for a week now. That being said, the rest of my stay, every doctor, nurse, anesthesiologists were amazing. Before they did anything, it was thoroughly explained to me. Everyone was so nice, couldn’t have gotten a better experience. great bedside manner from the folks at Willamette.

My mom is so thankful for everyone there. She wants to make sure everyone knows how caring they are. She’s 76, and not too technological, but they have been great to her, and shared information with me very clearly as well. Couldn’t have asked for a better emergency room /​hospital experience.

Unfourtenly I have made two trips to the ER both trips have been very very unpleasant.
I will start with the last time. I went into the ER on 12÷21÷13 in the Early morning. My boyfriend and I were playing around. Make a long story short I ended up with a vibrator stuck in my butt. Yes I know it was funny at first. I got there the lady at the front was a sweet heart. She was trying to keep her composer of what was going on. I go to the pre opt room and wait for the nurse to come in there. She then takes me to the back to get everything figured out back there. The nurse was very rude and unprofessional. I did not feel that she was doing her job the best she could. The doctor came in. He was a RUDE beyond rude… He was like we are going to take some X-​Ray and then go from there. After the X-​Ray the doctor goes well I think I can get it out. I had taken some pain medicine before I went in to the ER. So he went to work on removing it. At first everything was okay. Then I started screaming your hurting me he did not stop. I finally yelled to stop and he did taking a few to stop though. He asked to try one more time. I allowed him too and again same results… He then said he was going to give me a local anesthetic. This would knock me out and would allow him to get the vibrator out while I was passed out. He said I would sleep for a bit wake up and it would be all over and I would not feel a thing and so on. I said okay lets try that. I also asked if this was the same kind of medicine they give you when you have a Colonoscopy? He said yes it was. I said when I had my Colonoscopy I woke up in the middle of it. I don’t what that to happen again. He assured me that it would not happen. I said okay and signed the paper. They get everything set up. They give me the medicine and I knock out for a couple seconds. I remember waking up and screaming bloody murder. Yelling your hurting me your hurting me. Stop stop… They gave me more medicine and I passed back out for a few. Waking up screaming again. I found out from my boyfriend that they brought in another male nurse to hold me down. Finally they get the vibrator out and I’m fully awake screaming bloody murder in a lot of pain. They give me a shot of pain medicine and I can still feel everything. In the mean time I’m still crying cause I hurt so bad I’m still in pain and now the doctor and my boyfriend and the nurse are all yelling at each other. In the mean time I build up what I can to throw in what I can. I inform them that when a patient is yelling and screaming at the top of there lungs that your hurting them and so on. There is no reason to continue on with what your doing. I don’t care if you had it or not. That is what the doctor kept saying. By now they have given me another round of pain medicine that again is not doing anything. The nurse is still being an brat to my boyfriend and I. I finally told her I wanted a different nurse. She leaves my room for like 20 minute and comes back to give me more pain medicines again. I said were is the new nurse. She tells me they are under staffed and blah blah. I said I don’t care I want a new nurse. So she takes the pain medicine back out and gives to another nurse that then brings it in and was a sweet heart. I told her that I was in so much pain. I said I’m sure you heard me. Screaming and Yelling. She told me she was in another patients room and she could hear me screaming and yelling. That should tell you how bad I was being hurt. I then went for a CT to make sure there was no internal injuries. I was fine. However in a lot of pain. I got out of there and I will NEVER go back to that hospital again. I don’t care if I’m about to die that is the second time I have had such bad experience there.
I have a HUGE bruise now from the whole ordeal. I can’t really sit for long periods of times. I can’t sit on anything hard. My butt really does hurt. This is now 2 days after the fact. I’m still in pain.
The first time I went to there ER. I had a kidney stone. I did not know that was the issue. Make a long story short. I waited in the ER for an hour. I got in the back waited again. They gave me an X-​Ray and then gave me 2 pain pills and sent me home. I did not feel very well treated. Oh and the only reason I got into the back was because I told the front desk I was having chest pains.
NEVER EVER go to this hospital they are all rude and do not take care of you the way you should be taken care of.

Large facility with many offices that offer treatment for all sorts of ailments. This is our go to place for everything. The doctors are very nice. Clean facility with a lot of modern equipment. Top notch.

I have had so many negative experiences in this ER. I have a condition called Psuedotumor Cerebri which causes crippling migraines that make me unable to function. There was a time period that I was unable to do anything or even move unless I was on pain medication. Many times i would just give up and my SO would take me to the ER. Doctors would treat me like crap and LOVED giving me things such as inapsine, reglan and compazine even though I have had severe reactions to all of those. On the 4^th of July when I went in there for a post car accident visit, the doctor told me that there was no way that I was actually in the amount of pain that I was saying I am. Turns out that I have post concussion syndrome, herniated discs, and narrowing of the columns that protect your nerves. Him and the nurse treated me like crap and as if I was a drug seeker. He refused to do a CT or any kind of imaging on my head even though I had been knocked out by the accident. There needs to be some new doctors or some SERIOUS changes in how the patients are treated. No patient should be made feel as bad as I was because they were in pain and needed help.

Good apples and bad apples.

I absolutely love this hospital! I was ther in the emergency room couple years ago and was amazed how efficient and caring everyone was. Not to me only I saw that about others too. I also take my tests there from blood test mammogram and what I particularly like there is no line for any of them. I highly recommend this place — hopefully you won’t have to use it though!

After an unfortunate accident involving my thumb and a slicing mandolin this morning. I took what was left of my thumb to Willamette Falls Hospital. This was a poor choice.
Thank goodness the ER was empty as I walked in this dreary Sunday morning. Right from the start at the registration desk things started off poorly. From the slow, uncaring, unconcerned, and down right indifferent service we got at registration. To the cold and almost robotic nature of the nurses. The nurses and doctors had absolutely no concern for my pain and the doctor was a downright sadist (I won’t go into gore details) but we had to beg just to get a numbing shot.
I do not recommend this medical facility. After cutting off the end of my thumb this morning, I regret choosing this facility for treatment. I will never return.