Lithia Subaru of Oregon City

Went in today for a test drive on a truck that I had set up for an appointment the previous day. I was told via email to ask for Patricio when I got there and that the vehicle would be prepped and ready for my visit. This was not the case. When I arrived I asked for Patricio and was told he was busy with another customer, I understand this and no big deal so let’s move on to seeing the vehicle. We walked over to the truck and it was immediately obvious this truck was not prepped for a showing and looking rather beat up. I understand pictures on the internet are supposed to be enticing but this photographer was good! The salesman went to start the vehicle and naturally the battery was dead, therefore he had to jump it so he could show it. I put all this aside and tried to give the benefit of the doubt. The truck was dirty, doors creeked, and I noticed driver side door latch didn’t have a great connection. We finally take this truck out for a drive and almost immediately a check engine light came on along with a «service stability control» prompt. Needless to say this was not going well. We arrived back at the dealership and I go to get out of the truck and… door won’t open. I can’t even get out of this nightmare if I tried. I am normally a very easy going, forgiving type of person but this was ridiculous. I had to climb out of the truck on the passenger side. I was told that all of these vehicles went through a rigorous inspection before heading to sales floor but this was simply not the case with this one. This was by far the worst experience I have ever had buying a car. Needless to say we left right after the drive with little more than the manager saying he would keep in touch if something better came along. I will not be recommending anyone to this dealer and am truly disappointed with the lack of professionalism, care, and concern for the quality of the vehicles they are selling.

Highly recommend asking for Devon. She will impress you with her knowledge of cars and the car you are test driving. She showed me all the features of the Crosstrek on the test drive. After I bought the Crosstrek she carefully and clearly showed the features again and showed my how to get the most from the manuals. This car is 13 years newer the Subaru I traded in so although it was easy to drive the car there are a lot of new features.
Annie is finance was quick and smart.
I recommend this dealership and Devon. If the middle management had been better to work with I would have given a 5 star rating. Devon and Annie get 5 stars.
I am very happy with my new Crosstrek. It is fun to drive and feels safe at the same time. It is the perfect car for me. Looking forward to driving this car for many years. This is my 3^rd Subaru in 20 years and each was a different model as I needed something for a different phase of my life.

Very good buying experience and got the car at the price we needed that fit our budget. Mark Turanaki was very helpful, knowledgeable, and non-​pushy. He did a great job and I would recommend Mark and Lithia Subaru to anyone.

I started and ended my car search at Lithia. Patricio helped me by explaining the different options in a way I could easily understand. I’m not very mechanically minded but I now know about Boxer engines. He answered all the other random questions I asked in a genuine friendly way. He was not pushy and took a lot of time with me. Thank you for the follow up a few days later too! I love my new Forester

Can’t say enough about how fabulous this dealership performed with the purchase of our new Subaru. Had all our ducks in a row when we arrived including the Vin number of the vehicle we wanted to purchase. Meet and greet was great and the new vehicle was ready for a test drive when we arrived. All went quite smoothly, seemed a little long with all the paperwork but 3 ½ hours not bad to seal the deal. Everyone at the dealership is extremely friendly and helpful. I want to personally thank DK for all your help and for making this transaction pleasant for us all around. Highly recommend this dealership and worth the extra trip to purchase here. We live in Tigard and we traveled to Oregon City to buy our Subaru. Thanks again DK for all your professionalism and expertise on this purchase.

The Dog Owners Car Dealership! We had such a wonderful experience with Lithia! Not only was our English Mastiff allowed in the dealership while we completed our purchase, but he received a ton of love while there. We had brought him with us because he is so big, space for him in our new car was really important. Melinda C. immediately offered to let him into the cars we were test driving to make sure he fit, and because of the fit (or in our case lack thereof), and the other things we said we were specifically looking for, she made a wonderful recommendation for a model I had previously written off. Once she showed us the 2016, we knew it was the car for us! And she did so in a completely non pushy, non sale-​y, not at all annoying way at all. The whole time we felt comfortable with her and that she was being completely honest and genuine with us.
The actual sale and my trade in went very well. Longer than we had anticipated, but not a problem since our pup was so welcome and their waiting area is so comfortable. We felt that we got a great deal and we were able to negotiate items we felt needed to be changed. Then, because of a little miscommunication, without us asking and without us expecting anything (because we completely understood where the misunderstanding came from), we were very pleasantly surprised with a very generous extension on our warranty at no cost to us!
We drove away in our brand spankin’ new Subaru extremely happy with the car and the experience. Since then we’ve already had friends ask us why we went «all the way» down to Oregon City instead of going to a Portland dealership, and we’ve told them it was so worth it and that we’d be sure they’d be happy shopping there too! We’ll continue to recommend Lithia Subaru to all of our friends, especially our dog owning ones!

I was looking for a gently used car for my semi-​retired mom, found a great deal on autotrader and made an appointment to come in the morning to see a car that had been marked down several times. Mark T. was helpful, quirky and not too salesman-​y. He suggested a pre-​planned route that offered a chance to test out the car on a less crowded freeway and it worked out well.
The «negotiation» process was fair — they were able to meet us about half-​way of what we were wanting to pay and the sticker price and we purchased the car at a price that was within the KBB range of that car if purchasing from a private owner.
The only downside was with the paperwork process; as this was my first time with a dealership, I didn’t expect the lengthy wait in processing and approving the offer even though we were paying with cash. They were emphatic that my mom needed to come in-​person to the dealership to sign the paperwork (the car was for her, she had an Oregon DL while I had an out-​of-​state DL) which added another 1.5 hours to the car buying process since we had to pick her up and come back. I tried to search online whether that was a requirement to prove residency when buying a car, since you’ll need to pay taxes anyways when registering a car out-​of-​state, and could not find a source saying it was a requirement.
Note: more than one occasion, we noticed that the wrong price tag was placed on a vehicle, and the color of our car was marked incorrectly online. It seems like at a more «corporate» dealership like this, the process to fix things is more lengthy, so that can be a downside.

Welcomed with smiles and genuine greetings, I NEVER once felt pressure to buy during my experience with Lithia Subaru. The stereotype of buying a car exists, but Melinda, Devon and Rick dared to be different and made me feel comfortable with every decision I made. I have already referred people to Lithia Subaru and will continue to send people their way!

Great car buying experience. Devon was fantastic and got us the car we wanted. The waiting area was great for our two kids, complete with hot dogs, popcorn, candy and movies. We will definitely be back the next time we are shopping for a Subaru.

I’v heard many terribly car buying stories from people but I didn’t experience anything negative at lithia Subaru. In fact they were quit friendly and by the time I walked out I felt pretty good about the lease I signed. I would recommend this dealer ship based on what bad experiences i’v heard about others.

At the end of the day their record speaks loud and clear. The brilliant part? You show up or even just call, and its consistent with their reviews. I had the opportunity to work with Mr. Mark Turanski, from phone call #1 to the dealership, before I had even set foot there, Mark had me feeling like a I wasn’t just talking to a sales consultant, Mark had us feeling like we had a close friend in the loop and ready to work with us. He answered and returned every text and phone call I made to him — which mind you was more than a dozen texts and calls. Far above and beyond expectation. Ever want to say you know a guy? A guy you can trust to take care of you? That would bend over backwards, think up creative solutions? Lithia Subaru and Mark Turanski, that’s your guy.

We have not left the dealership with our vehicle yet but as far as customer service goes Katie Jones is as good as it gets! The process to purchase a car is a lengthy one but my husband and I felt so comfortable with Katie we basically ended up telling her our whole life story while we were going through all the steps towards leaving in our car. She was so great at answering all of our questions and making sure we understood everything we were paying for and all the paperwork we were signing.
A GREAT customer service experience with kAtie Jones at Lithia Subaru of Oregon City! Highly recommend her for your car buying needs!

Had a great experience shopping for a Subaru here. Patricio was very helpful and straight-​forward with us, and I got a fair price on my car without having to haggle/​negogiate much. I love the car I got so far and am satisfied with my purchase. I was surprised to learn that Lithia is a fairly large network of dealerships, originally based out of Ashland, OR that has since grown across the country and owns many dealerships in the Portland area. Car shopping can be an ordeal but I’d recommend going to Lithia to instead of trying to haggle with the sketchy used-​car lots.

I loved my experience with Lithia Subaru in Oregon City. DK and Andrea are phenomenal. I was well taken care of and left with a huge smile. These guys really care about their customers. I’m very happy with the service and will be giving them all my automotive business. Keep knocking socks off you wonderful people you!

The team was great. No pressure, VERY knowledgeable and willing to negotiate a good price without a lot of stress. It was an easy purchase and I’d highly recommend others visit Lithia.

Thanks to Patricio S., we had a great experience purchasing our Crosstrek Hybrid. He provided fast updates via text and even kept the shop open late for us – very easy and comfortable to work with!

Cannot say enough good things about the experience with Lithia Subaru but I’ll try :)
Pricing, right on out of the gate– no need to haggle much and i really appreciate that!
Experience — DK from internet sales was excellent at responding and follow up, met us as we arrived and ensured that the experience was enjoyable and easy.
Follow up — received a survey via email as well as calls from DK and the general manager to see if we were happy, great job.
Handling trouble — this was a 2012 Dodge, used truck. Cool thing was a 60 warranty on the important stuff and we did have a sensor go off the day after we bought. No problem, bring it in, drop it off and get a loaner– we will take care of it– again great job.
You have to give them first shot at your business.
Tom

Had the best experience purchasing a car here. Our salesman Sterling couldn’t be more helpful and knowledgeable about all of our questions. He was also totally hot and had a great sense of humor. MOST FUN BUYING A CAR, EVER!

Great customer service. My family has purchased four New Subaru’s and one used truck from Lithia in Oregon city and we have also traded in five cars. We always get unbeatable prices for our trades and for the cars we purchase. I highly recommend.

I had very excellent experience in selling my car through Andrew. He called and offered me what I wanted for my car. Indeed, he promised me to be different than other dealers. I drove to them, they inspected my car and we signed the paper very smoothly. I’m very happy in how they do their business. I wish all dealers treat their customers as this dealer.
My best regards to Andrew Roe