West Herr Subaru

I loved my experience here. This was my 2^nd vehicle with West Herr and nothing but professional courteous staff. I always recommend them to any looking to purchase a vehicle. It didn’t take long from the time I pointed out my car for them to have the papers ready for me to sign with the bank that approved me. I also was satisfied with the way they handled servicing some additional repairs for no cost even after I drove off the lot. Love this location!

After giving in to high pressure sales pitch (by two men who just wouldn’t quit) I purchased the top of the line pre-​paid gold maintenance package, I was promised it covered all routine maintenance for 3 years, took my car in for 15k check up, and guess what, checking breaks, adjusting rotors, not covered, no one to talk to or complain to about the issue. Also with an appointment best oil change time I had was 1.5 hour wait, service manager almost begs for a 10 rating on follow-​up survey. Over 2 hour wait for 15k check up, couple of minor things I needed taken care of not done, worst customer service I’ve ever seen. Sales pitch was very high pressure. My sales person was great, problems start after you sign the deal.

My boyfriend has a warrenty on his Subaru… so seeing as he needed some work done on it and the inspection is due, we came here. This place is extremely efficient and are good on their word. The guy we spoke to in the service department listened to everything we described we needed done and some concerns we had about how it was running. It also needed some new tires and he gave us the rundown on what he felt were the best, without pressuring us on a certain brand.
So we dropped it of with the promise of being called in the morning with an update… and guess what? He actually called when he said he would with an update! Sorry to say that this is certainly one of my biggest pet peeves with auto places, they 99% of the time never call when they say they will. A+ for West Herr Subaru on that one.
Went to pick it up the following day and everything went very smoothly. In and out within 20 minutes and the price for all the work done was way less than expected.
Great service, communication, and experience. Would definitely recommend this location.

I can’t thank Rachel Marlin at West Herr Subaru enough for her AWESOME service today! I went in with virtually no clue on the ins and outs of purchasing a new car. She explained everything and was extremely helpful! She made the entire process fun and painless (which is a hard thing to accomplish on such a huge commitment!)
Thank you, Rachel and everyone at West Herr!

Bought a Subaru Forester from Jon Clark in 2011 when I first moved to the area and sold it back to the dealership with Jons help last month when I moved away. Jon and his team definitely made my life easier. Moving across the country isn’t the most breezy time in my life and I appreciate all the accommodations that Jon and his team made. I would definitely refer family and friends to Jon. I wish I could buy a car from him on the west coast as well… ask for Jon at west herr!

Bought a used Toyota 4Runner from Martin at West Herr Subaru and the process could not have been more flawless. Martin streamlined the financing process and sold me a 4Runner (even though the vehicle was offsite) at a price considerably less than other competitors in the area. West Herr seems to truly care about their customers and I would definitely do business with them again.

Bought a new outback this week. Great experience Craig Hyla was outstanding, very professional. My third car I have bought from Craig highly recommend!

I was just doing my year end accounts and was amazed to see how little I spent on car repair: $ 70 for they whole year. When I bought my six month old Subaru Chuck Hardy gave me some coupons for free oil changes, and the four year old car just seems to need very little maintenance. Of course, I toyed with the idea of not letting you all know this and possibly jinxing my good luck, but sharing won out.
Never in all my years of car ownership have I ever had as good an experience with a car or dealership as I have had with Chuck and West Herr.

Disorganized and not a pleasant experience. Ushered to a small cubicle among cubicles to sit in cubicle hell where the salesman left us while fishing for a car and a key somewhere. We could plainly hear other transactions and we don’t like to eavesdrop or be eavesdropped on.
Consumers do their research before stepping foot into the showroom, by golly, are you aware of that? Unfortunately, CarMan was not knowledgeable about the Crosstrek, West Herr, so be sure to educate your sales force before releasing to the customers.
A pleasant and knowledgeable presentation can go a long way when folks are spending this kind of money on a product.

This is about the service area only. I did not buy a car here or even talk to anyone about doing so.
I made an appt for a car recall. Said Id wait for the car. The appt was made well in advance. I was early. They said it would take 4 hours for what I understood to be a 90 min repair. So I asked why so long. Oh, the repair shop closes for lunch. I turned around and looked. Waiting room was full. What manager thinks it’s a good idea to close shop at lunch in a place like this? Stagger the shifts for work and lunch and keep things moving along. Honestly.
And why would you take an appt for 11:30 if you close at 12 for lunch?

No stars describes my experience.
I am from Boston and in Buffalo and my «Check engine light» went on.
I explained my plight to Shannon and she said that the earliest appointment was next week.
I asked whether someone could just run a diagnostic to see if it was anything serious. Shannon told me that a diagnostic couldn’t tell me that, and that I needed to leave my car with them in order for them to give me any assistance.
After some more Internet work, I called Autozone and asked whether they could help. Absolutely, the guy said, bring it over and we’ll run a diagnostic for you.
Happy to be from out of town and not have to rely on West Herr (or Shannon) for help. If I lived here, I would NOT bring my car here.

I wish I could give no stars.
(Please note, the salesperson who I worked with was actually lovely — her name was Lindsay).
I leased a Subaru here in September of 2008. When I sat down with the manager to hammer out the «deal» he waived all fees except the DMV. There was talk of a fee at the end of the lease (disposition or something of that nature) and I balked at it. He said he would waive that too. Cut to last September and Chase called me, insisting that I had to return the car to a dealership 60 miles outside of New York City (I’ve moved), and that there was no documentation whatsoever that this $ 305 fee had been waived. I refuse to pay this on principal and have had countless phone conversations with Chase, and West Herr claims that I’m making this up.
Oh yeah, the car SUCKED too. Constant strange electrical problems: the radio got stuck on one station for 3 weeks, Sunroof control button worked in the opposite direction, A/​C controls were wonky.