We Fix iPhones

Granted the location is non traditional (a suburban home) with no office or on premise waiting area and a small weather worn sign in the front yard but the speed of the repair to my iPhone 6 lightning port was incredibly fast and efficient.
Joe was very cordial and the price was incredibly inexpensive. Given their obviously very low prices a short warranty is understandable.
This becomes even more true when you compare the $ 55 price I was charged to replace the Lightning charger port to the $ 399 swap out price that Apple wanted.

Broke my iPad last night, and was obviously not happy. Searched around and came across this business on google. Saw all the good reviews. Called this morning at 8:45, had an appointment for 10:30, and my iPad was back to normal by 12:30.

TERRIBLE EXPERIENCE. Tessa replaced the screen on my IPhone 5s about three weeks ago after I chose her because of all of her positive reviews. It cost $ 90 for the replacement screen even though the replacement screen kit is $ 35 – 45 on Amazon and only takes 15 – 20 minutes to do at home, I went against my better judgement and called Tessa since I needed my phone fixed ASAP. While seeming a little bit scattered at the time Tessa seemed nice enough, though I found it a little odd that she was conducting large amounts of business out of her home in a strictly residential neighborhood. Her child answered the door and there were multiple people waiting in her driveway. That was odd enough but regretfully I didn’t turn around right then and there.
The real red flag was after she told me about the two week warranty. Tessa told me if I leave a nice review on Facebook, Unilocal,or Google I will be refunded $ 5. So all of the positive reviews left to her (the reason I chose to do business with her in the first place) are essentially paid for. I felt a little irked and deceived by that but ultimately was relieved I had my phone back and functioning, so I went on my way to buy a new case. There were some issues with the home button sensitivity but since it was a replacement screen and unoriginal to Apple I didn’t find that to be surprising. Life went on.
Last night, my phone fell from a kitchen chair to the hardwood floor. The entire screen came out and disattached from the phone. Wires and all! The phone is completely incapacitated. I called Tessa and before I could even explain I didn’t want a replacement for free, she snapped at me. She literally yelled at me on the phone saying that it was MY fault my phone broke, not hers. Did she guarantee the screen?! NO! So why should she give me another replacement for free?! I told her if she’d stop interrupting me she’d hear me say I thought that $ 40 was a fair amount to replace the screen that shouldn’t have disconnected and shattered while in the case three weeks after she replaced it. She laughed, yes, laughed at me and told me she’d replace it again for $ 80 and she didn’t even have to do that for me because it was MY FAULT it was broken and it had been three weeks. Her manufacturer warranty only lasted for two. No workmanship warranty at all, only manufacturer.
I ended up having to hang up on the call with her still yelling at me. I’ve never been disrespected or spoken to as rudely (or as loudly) by anyone presenting themselves as a legitimate business. Let alone by an owner.
There are similar reviews on Unilocal with similar experiences. Do your research before you go with Tessa at We Fix IPhones. There’s a reason why she gives a return customer punch card. On your fifth or sixth screen replacement you get one free! Buyer beware.
EDIT: Tessa contacted me again and offered to meet up with me to fix the phone for $ 65. She continued to interrupt me and tell me that it was my fault the screen came disconnected and that the case did more damage to my phone than any possible defect in the screen or their workmanship. She told me that every word in our conversation will be going on her response to my reviews… I’m not sure what that is supposed to mean, but go for it! I told her I appreciated her returning my call and her effort but I did not appreciate being made out to be stupid or a liar, and that $ 40 was a fair and final offer. She hung up on me.
SECOND EDIT, SAME DAY AS ORIGINAL POST:
I have posted this same review, verbatim, on their Facebook page as well. A man named Tom replied to my review and began attacking me, calling me trash and a scam artist. My husband is a Marine and is in my profile picture, Tom threatened me by saying he would call my husband’s command to tell on us. Since I didn’t do anything wrong I’m not sure what he would say exactly but he seemed very interested in my review and was incredibly nasty. His grammar was more offensive than anything. I suspected he was friends with the owner or associated with the business somehow. My suspicions were confirmed by finding the owner of this company, Tessa Karnath, active on his Facebook. They sent their buddy out after me for writing an honest review posted on their page. Couldn’t pay me off to write a good review!
I will continue to update and edit if this situation is resolved. I will continue to seek resolution for their continually degrading business ethics.
A full refund should be in order.
The picture of my damaged phone is uploaded.

The are priced better than apple and third party stores for screen repair however, beware if anything is defective with your screen you only have two weeks to fix it for no cost or they charge you the full price. I had them fix my iPhone and it worked well for about 4 weeks then I notice the top right corner of my screen start to pop out a bit. Six weeks after I had it fixed I dropped it about a foot onto my table and it completely popped out. It didn’t crack it, popped out of the phone which to me seems it was a workmanship defect especially since it was popping out a bit after a few weeks. Well that 1 foot drop destroyed the screen and I found it frustrating that the owner was unprofessional and had an awful attitude. I had to call twice. The first call I told her exactly what happened and she told me they only offer a 2 week manufacturer warranty sorry. I was surprised there is no workmanship warranty since in this case it seemed that the screen was not secured properly. At the end of the first conversation she told me I had to pay full price again.
I called the Apple Store to speak with them about my phone screen popping out of the phone and they had said that was strange and that iPhones screens usually crack they don’t come out of the phone. When Apple had confirmed my suspicions that my screen was not fixed properly again I called the owner and told her I felt she had not fixed my screen correctly since six weeks later it came out of the phone after a one foot drop. She had an attitude and said «so you want me to fix your screen for free» like that was a ridiculous expectation since I just paid 90.00 cash 6 weeks before and it was obviously not done correctly. Well she was very unprofessional to talk with because she had nothing but an attitude. She never admitted that the iPhone screen popping out was strange, she never took responsibility for it. She offered to do it for 75.00 but I was not going to put another 75.00 into an almost 2 yr old phone after I just put 90.00 into it 6 weeks earlier.
FYI Unilocalers this is an updated review because after she had only offered me a 15.00 discount and was very awful to speak with during the second phone call I decided I wasn’t going to spend another 75.00 when apparently it may only get me another 6 weeks of life out of my phone I left them a 1 star review that reflected my poor experience with this business.
The owner unprofessional once again had the audacity to write me a private message asking me to remove my Unilocal review and was untruthful in the message saying she offered to fix it for free which she never did and also said nothing would satisfy me. The only thing that would have satisfied me is if she would have offered to fix it for free which she absolutely did not. If she did offer to fix it for free I would not have an iPhone 6 now.
I do not appreciate someone making a liar out of me. I am an honest woman and felt as though I need to update my review after she left an untruthful comment to expand my experience so all future customers are aware.
The owner is obviously regretting the way she had handled me as a customer which she should. I feel as though the owner of this company doesn’t have very much business experience or experience with customers who are unsatisfied.
Next time I will make sure to ask a company how long they warrantee there product and if there is a warrantee on workmanship because 2 weeks I feel is ridiculous.

I was so happy with my phone after picking it up and was able to have it fixed under an hour! I was so worried I’d have to go to Verizon or Apple and pay a fortune. I’d much rather give my money to a smaller business. Not to mention that the customer service was great and didn’t have to go to a mall or kiosk. I’d highly recommend taking your phone here :)

Top notch service! They were able to fix my phone with no app. on a Saturday in 1 hr. The best at customer service and the prices are great to boot! A+++++++. Totally recommended!,

I called today to have my iPhone glass repaired, and within an hour it’s like brand new again. Great service at a great price. Will defiantly recommend to others.