Jos. A. Bank

I’m okay with the brand but I’m not a fan of this location. I’m not sure why, but the customer service at this specific location is not usually very good. I have literally walked in the store, looked around, and left without being offered help. The Walden Galleria location is a better option if you want to shop this retailer locally in WNY.

Jos Banks is the Costco of mens clothing. Nothing exciting but it’s cheap. I own 12 Jos banks suits.
This review is specifically about the Orchard Park, NY location:
If you enjoy being treated like a homeless person by someone who has risen to the rank of cashier … then you might enjoy shopping here. If not DO NOT GO TO THE JOS BANKS IN ORCHARD PARK.
I have walked in there looking to buy a suit and been totally ignored. I literally walked out and ordered the same thing online.
The tailor here is incompetent. Not a good thing when you are dealing with cheap suits. 4 of the suits I purchased since September have fallen apart. I had 2 «fixed» at the OP location. Two weeks later I went to the competent tailor down the street. The kicker is that they actually REFUSED to fix the last two suits I brought there. I was told all garments need to by dry cleaned according to NYS law. Problem is … no such law exists. I spend my entire day looking up laws … I found no such law.
When I returned I was told not only did I need to have my cheap suits (which I had only worn once) dry-​cleaned but O needed to submit a receipt AS PROOF. I pointed out to manager Claude, that no such law exists. He then said, Oh, it’s a policy. 5 minutes prior he told me it was clearly a law.
BOLD FACED LYING SALES PEOPLE TO LAZY TO FIX THE CHEAP CRAP THEY SELL.
If you buy do so online and go to a good tailor.
The price structure is a ponzi scheme. Don’t buy unless it’s buy one get three free. If you only need one suit … go somewhere else. You’ll end up paying the same
Don’t expect the customer service hotline to help you. they likely won’t even answer. And above all if you have any self esteem at all … DON’T GO TO THE JOS BANKS IN ORCHARD PARK. They will treat you as if you are some type of leaper. I clearly deserve better.
The Walden location will at least treat you like a human being.

Are you Thurston Howell III? No? Ok, well don’t go here then. That is to say, if you don’t pull up with your yacht in tow or aren’t there to buy seven 1K plus suits, they could really care less about you.
I like Jos. A. Bank for work clothes, but I hate their customer service. I never get told the time of day when I walk in there .
Further, I hate pricing inconsistencies and this place has the lot. What costs 39 dollars on the web site is marked as 99 and rung up as 125. What?!
Don’t buy anything here not on sale. 79 dollars for a polo? What are you smoking? Thats Lacoste Polo money, son.