Stone Creek Landscape and Construction

Met Erin at the Auburn home and garden show who ASSURED me that they could and would work with some plans I already had drawn up. When I called/​emailed her she
asked me to send them over to her which I did.
I then had to chase her for a few days to verify that she received them. This was done on 5÷12÷15.
Finally on 5÷20÷2015 I emailed asking where she was in the process of our estimate/​bid. This was her response, copied from my e-​mail.
Hi Tammy,
I should have it done and ready for you tomorrow.
Thanks
Erin
Notice that she never even took the time to spell my name correctly;
Do I have an estimate? NO
Have I gotten a call or ANY form of contact? NO
I am not impressed with their employees, the communication and total disregard for a customers time.
I hope the OWNER sees this and really re-​evaluates his company standards and practices.

I wish I had before and after pictures. In less than six months, our yard is gorgeous. Green, trimmed, lush. Mike and his crew are so friendly. I ask — they deliver. Highly recommend!

No no no, I wouldn’t wish this experience I had on anyone. First, manager couldn’t suggest plants or. well really had no landscape knowledge at all. Work was done half a$&, just don’t regrets your choice like we have.

The work done was OK, not great but ok. The communication however was awful. If you do use them make sure you lay out your expectations for communication. It is like once they get the contract they are not in a hurry to make sure you are taken care of

I just recently had our backyard redone. I am very disappointed in their customer service. In the beginning it was going great we met a few times with our landscape designer. It wasn’t until we starting making our payments when it started to get bad. We would make a few changes to our design and she said she’d make the changes and by the next visit a few things were changed but not all. We would then have to explain again the changes. This was something we decided we could overlook.
When we agreed to the payment and our final changes to our design we were told it would be two weeks to start the project since they had other projects going on at the time and she would contact us for the final walk through before we started the project. She then told us she would email us on our new plans and we would need to review and sign, then email back. We never got the corrected plan and the night before we were suppose to begin, we still hadn’t received any info from them. I had to call and find out what was going on. Apparently they were behind and it would be another few weeks. They finally called me back one morning to tell me they were going to do the walk through and gave me 30 min notice that they were coming. When they arrived they again had an old plan and I had to go over all the changes again. I was pretty clear in what I was wanted and told both the project manager and designer to call me and I would purchase more material if needed, since we were reusing some of our old material.
I was home one day they were working and one worker was great. There was another with a pony tail that every time I would check on them he was sitting down and watching the other guy work.
We made our final check out to them and I called to follow up to see if changes were going to be made, since this change was what we had talked about at every meeting and it was never applied to the plan. I got a text response saying they could but at this point it’s really hard to do. And if it was that important they could come out in a few weeks to fix it. I was frustrated, and felt that even if they came back to fix it, it was likely they still wouldn’t get it right. So I decided it’s probably better if they don’t come back and I will live with it.
Our project was supposed to take only a few weeks. We were suppose to start our project the end of June and it is now the beginning of August.
I feel since my project was a smaller one, that they put me on the back burner. They would come a few days and then there would be no one for a week. It just felt like if they had properly scheduled we could have had our back yard completed within a few weeks but because they would come and go it has drawn out this project. Or at the very least, called just once to let us know what the schedule was like. We decided to put in the drip system ourselves, which was supposed to be done immediately after the plants went in, and we didn’t know plants we’re going in until we came home to them in the ground on a 100+ degree day.
Again in the beginning it was all small issues that I was willing to overlook but it got to the point that there were so many little issues and communication problems that it became a big disappointment.
I would not recommend them.

If i can, I would have given this company no stars! Judging from the previous comments, I guess I should not be surprised at what happened to me.
Basically, I work 6 days/​week, 12 – 13 hours per day. Been really busy at work but also need to get my backyard landscape fixed. They contacted me through a company called HomeAdvisor, Inc. We scheduled an appointment for 6:30pm. I typically leave work at 6:30, so I had to leave early to make this appointment and she knew that.
What do you know… no call/​no show!!! REALLY??? I mean, if you didn’t want to come out, fine… common courtesy? Phone call? All I can say is… WOW!

Very bad customer service. This company sent their landscape representative out to give us a bid on landscaping. I was not called for a follow up or to be told why it was taking so long for the bid. She informed me that she would get back to me in a week. She never did. 2 months after the initial visit, I called AGAIN to be told, I needed to provide additional information. This should have been told to us in the first place instead of leaving us hanging for a bid from them. All they had to do was let us know from the beginning that they couldn’t do business with us.

I was very impressed, not only with the quality of work, but with the excellent customer service. From the Project Manager to the concrete finisher; they listened to what I wanted and went above and beyond to deliver. Everyone was hardworking and knowledgeable. My neighbors are going to be calling Stone Creek for their landscaping needs.

This is the first time I have been inspired to use Unilocal for a positive review. And I won’t try to list ALL of the ways that Stone Creek Landscape and Construction exceeded my expectations after I contracted with them to «redo» our backyard, but here is a few reasons why anyone in the area should at least get a bid from this company:
The designer, did an exceptional job of understanding what we wanted– using existing and drought tolerant plants when possible. I was also given excellent advice on design and concrete options that aided me in decision making. The plan easily complied with our very rigorous HOA CC and R’s. The bid amount was in keeping with the others I received. The work was completed in a timely and neat fashion, with no «slacking» off of the crew. And the crew leader did an outstanding job of communicating with me throughout the job until it’s completion. We are now the proud owners of a BEAUTIFUL backyard that we know is a result of the incredible service and high standards of this company!