Orangevale Wireless

I’ve taken at least two smart phones here to have the screen replaced. They do great work, never had to take it back again. The price is competitive but a little faster than most places. I would definitely recommend getting your phone repaired here.

Very helpful over phone and in the store. Got my phone fixed perfect. I only put 4 stars because it seemed pricy, I had to wait a week for the part to come in, but I had no other option. I would go back for sure.

The guys are always nice but the screens they replaced on my phone (iPhone 5C) are crap.
Dropped my phone, they replaced the screen for $ 100+. Dropped my phone (while I was sitting at a desk — about 12″) from my hand to my desktop at work and the screen not only popped out, but «cracked from the back». Went to get it replaced as screen was «under 30 day warranty» by them. Of course that doesn’t cover drops. The guy was nice and only charged me $ 75 this time. Thought he was giving me a nice deal and also purchased a brand new Otterbox case from them. 3 weeks later, my dog knocks my phone out of my hands and the screen breaks in 3 places… WITH THE OTTERBOX on it… and I can’t seem a d*** thing on it! It’s a black screen and does absolutely nothing. The first time I dropped it and my screen broke (the original screen) I was at least able to use it for a three weeks before it chipped and I HAD to replace it.
Needless to say, the screens they use are cheap. Displeased.

I’ve visited this place twice. My most recent trip was fairly easy for me. I fell into a swimming pool over the weekend because I was drinking very heavily. My Samsung Galaxy was in my pocket. After I somehow managed to get out of that, my phone was dead. I tried a blow dryer, I tried the rice thing, all of which didn’t do jack. I took my phone in at 2pm, it was finished by 4pm. Everything works, and I assume the guys didn’t go through my assortment of selfies. Easy as that.
My first time here, a few months ago, I purchased a cheap temporary phone for a friend who had lost theirs, it didn’t work very well, they exchanged it without question. They also have great prices on Samsung batteries, which I purchased that first time for my own phone, which performed far better than the one that came stock with my phone.
Just plan on parking backwards into the stall, parking is the most difficult thing about this place. Otherwise, my experience was 5 out of 5.

I dropped my Galaxy 4s and broke the LCD screen. I went in on a Tuesday and Gary helped me. He explained they did not keep this part in stock and would have to order it. He stated I should be able to pick it up Saturday. They gave me a free loaner phone and I was off. He surprised me when he called me on Friday to let me know it was ready. I was so excited. I picked it up (Vince helped me) and left but it was not working properly so I called to let them know (I was worried about their return policy, was I going to be stuck with a broken phone after paying over $ 200 to fix it?) but Vince said no problem bring it back in and they would try and fix it or order another LCD screen. I returned it on Monday and asked if it could be more then just the LCD screen. Gary stated it could be but most likely not. It could just be a faulty part which sometimes happens. It turned out to be a faulty LCD screen. Gary called on Friday again to let me know it was fixed. It was good as new. I’m very happy and I was very pleased with Gary’s professionalism, knowledge and quality of work. I would recommend Orangevale wireless to family and friends. They seem to be very fair in their prices. Thanks Orangevale Wireless. Oh, always take the free loaner phone… it’s better then not having nothing.

I dropped my phone down a storm drain and needed a used Verizon Iphone 5 fast; Luckily they had one in stock. They called Verizon and transferred my number on to the phone while I waited; it’s been over a week and I’ve had no problems with phone. In fact I felt like a I got a new phone: Speaker phone, headset, battery life, screen condition. Everything’s great. Thanks!

I JUST got off the phone with a man at the store. The conversation was so rude it compelled me to turn on my computer and track down their Unilocal just so I could leave a review about them. I was on the phone with them for 60 seconds and in that small window, he was able to offend.
I called looking to buy a replacement Atrix HD and they happened to have one at 249. Just out of curiosity, I asked if he could do anything about the price as I found one on amazon prime for 179 new in box, but would be extra. «OK, I’m not going to haggle with you over the phone about the price. You haven’t seen it». Flabbergasted I struggled to find my words as I was taken back. Before I could respond he gave another «OK?!»
This promptly caused me to end the conversation by simply hanging up on him. I’ve been in the store before, and they do sell quality parts (at a high price for profit of course) but because this review was based on customer service only, I wish I could give them a 0. I hope the owner has a conversation with his staff.

This store is as good as it gets for customer service. They have a wide variety of phones and service plans which is great but for me it’s their dedication to their customers that shines the most. I have had several issues over the past couple of years and each and every time they have gone over and above to help me and make the situation less agonizing. Twice they gave me a loner phone while they worked on my phone and did that free of charge. They didn’t have to do that but like I said, over and above. I highly recommend using wireless toyz for all your cellular needs.

I accidentally dropped my phone and substantially damaged it. My carrier (Verizon) said I would have to buy a replacement phone at full price ($ 600!) since my two year contract had not yet been met.
I visited Wireless Toyz and I was very pleased to learn they could repair it at a very reasonable cost. They repaired it in about 60 minutes and charged me about $ 100. I was happy with their service and would recommend them to people in my situation.

The first time I went there I needed the screen replaced on my iPhone 4s. They replaced it and everything was great. A couple months later I damaged the head phone jack, so I went back to have it replaced since they did do a good job on the screen replacement.
Here is where the problems began. My phone is returned to me and the silent switch does not operate and the speaker phone is inoperative as well. So I take it back, they of course fix it at no cost to me. I was told some parts were broken during the previous repair. They have to order new parts, I bring it back, they replace them. Again the phone is returned to me. Speaker phone and silent switch are now operating. Later that evening I have terrible WiFi reception. I cant get reception unless I’m within 3 feet of the router. I should take it back, but I don’t. I just live with it.
So far I bring it in for two problems, and I leave with three… two are fixed, but one remains. Yes I should have brought it back again, but I didn’t feel like it and Yes I should not have gone there for any more repairs, but I did. I do want to mention that I was still charged for the original items I brought in for and was not charged for the items they damaged.
Its been a couple months now and I notice that my battery is dying and having issues. I bring it to wireless toyz. They say it needs a battery, I pay for the replacement and go about my day. No Immediate issues. Less than 2 months later, my battery is rapidly losing charge, the phone case is splitting from the battery swelling and failing. So I take it back.
I talked to the employee there, I tell them I had the battery replaced less than two months ago. I tell him the history of the phone, what parts have been replaced. His response is «that weird those parts have been replaced, did it get wet?» Before I had chance to explain why all the parts were replaced. His tone in that statement was condescending and seemed to indirectly accuse me of causing damage.
He took the phone apart and looked at it. He briefly left, went to the back of the store and came back. He said that there is probably a problem with my phone causing the failure of these parts. He of course did not know half the parts were replaced due to that stores negligence. He said that I he didn’t have any new batteries in stock, and look for a used battery to put in my phone to test his theory, but didn’t have any. He said that he would only charge me” twenty or thirty dollars this time.” Then asked «What do you want me to do?»
It seems to me a reasonable person what know what to do, but since he didn’t I told him that I need a battery. He said that he would call me in 2 days when it came. Five days after the day the battery was supposed to arrive I still have not received a call.
Okay, last paragraph. I had my phone inspected by another repair shop. I didn’t tell them any previous history, just told them I was having battery problems. When I picked up the phone they told my the battery was bad and then asked who had taken my phone apart. When I asked why I was informed that there are missing screws and the area of the wifi antenna is damaged and part wifi required for good signal is missing. I had the battery replaced at ²⁄₃ the cost of what wireless toyz charged me. Luckily I can a upgrade soon, but will have to of course have to sign a another 2 year agreement.
So if your thinking of going to wireless toyz I would avoid them unless you want your phone repeatedly returned damaged, inoperative, and missing parts. Treated with disrespect, treated as if you are a nuisance, and accused of damaging your phone in order for them to avoid any responsibility.

Speaking and being helped by NICK «Manager»
I went in there trying to trade a phone to work with AT&T. They told me that they didn’t want to trade me phones but that I could purchase a phone. I then asked if they could unlock the phone. Their response was that if the phone was unlocked it would only work with an international sim card. So they sold me a phone that doesn’t even have speakerphone, bluetooth, t9, ANYTHING for $ 35. Well I then went online to look at phones. And I found an unlocked verizon phone that worked with AT&T. I went to another site and unlocked my phone for $ 10. So this place sold me a crapy phone when they knew that they could have activated my old phone for three times less, and I would have a droid.
Trying to RESOLVE the ISSUE
The issue quickly turned into a problem when I called and asked for a refund. I told him that it was unfair for him to sell me a phone when he knew he could have just activated my phone for $ 10. But instead he wanted to make his sells goals and rip me off. If you were an honest business man, you would honor a refund.

Thanks to Gary for fixing my cellphone that I dropped and cracked. He was solo in the shop and still fixed it in about an hour!

My Blackberry crashed and Josh fixed it without any problems. He was very nice and extremely helpful to me. The store is clean and beautiful with every style of phone you can imagine.
Only 4 stars because they did not call me to tell me the status of my phone, I had to call them. Other than that I will go to Wireless Toyz if I ever have a cellular problem again.

The customer service at this place is horrible. They are really good at selling the product but once its sold your on your own. They don’t live up to their «insurance» spiel. They wouldn’t send in my phone to repair even though I had the full coverage. I ended up having to contact the manufacturer (Motorola) directly and dealt with them because Wireless Toyz didn’t want to deal with me or my eff’d up phone! I recommend don’t go here unless your asking for a headache.

I am so sick of this customer service lacking, product knowledge deficient, commission driven, minimum wage earning, corporate American mess of incapability that is the 20^th century wireless retail world. *sigh*
Thanks to you, Wireless Toyz, for being none of the above.
The moment I walk in the door, and all associates are busy with other customers, one raises his head to acknowledge me and tell me that someone will be with me in just a few minutes. In less than just a few minutes someone was there to ask how they could help me. They were knowledgeable, friendly, customer service driven and got the job done. A beacon of excellence amongst a sea of ineptitude.