Autocraft

My previous experience was good: a little pricy but they do good work. However, I was quoted one price to replace two belts and later was told it would be three times that price to finish the job because the earlier figure didn’t include labor which was twice as much as the parts. Bait and switch. So I am supposed to believe that the phone rep. (Tom, I think) thought I asked for an appointment to leave my car there to buy a part from them?! BULL SHIT! Like I can’t get it for half the price online! I really don’t appreciate being treated like this.

We had a really bad experience with these guys.
We took our car in thinking it was probably the CV Joint. The guy at the counter asked us if it sounded like a clicking and mouthed it. We said yes it sounds like that. He then said that was probably what it was but sometimes the sound bounces so it could be another wheel and they would check it out. We said great.
My wife picks it up and they say that they were really surprised she heard anything and that the part wasn’t very worn at all. She thought it was weird but she said OK and left.
The next day the sound was still happening just as loud. She took it back. They diagnosed it and said it was the bearing. So my wife asked if we could get our money back from the part (the CV Joint) that didn’t need to be replace. No, we could not because we «diagnosed it» and wanted that part changed. The guy was very argumentative and rude to my wife. After threatening to turn him in to the BBB he finally wound up giving a discount on changing the bearing but not the CV joint. We still paid $ 400 total to have a wheel bearing replaced!
We will never go back!

Omg. Am so glad I stumbled across this place. I took jeep to another shop last week and I had work done and thought all was good… honestly I don’t know I just trust what is told to me… when I took my jeep in to have it aligned after new tires I was told there were still major problems with it. I thought how is this possible with what I had fixed and spent last week at this other shop. The people at autocraft took me in after seeing my issue on a social media page… they test drove it and were blown away by the safety at hand that the other shop overlooked… after making an emergency appointment to get my jeep in they amazed me… they kept contact with me throughout the day to tell me the problems. Because I couldn’t afford everything they were honest with me and took safety into view and helped me decide what to do first. When I went in to pick it up they had the part and showed me exactly what was wrong with it. They also told they had 3 guys test drive it afterwards all at once so they could listen at all ends of the Jeep which I super appreciated because then they were able to point out what needed to be done in the future. They took such good care of me and my family car. Between the office staff, the owner, and the technician I have never felt more in capable hands. Thank you so much autocraft and I will be setting that appointment asap.

I stopped in for a smog check and was greeted by friendly, helpful staff. Eric was personable and kind. I went early so there wasn’t much of a wait. I was thankful to have my old Toyota pass smog so I could go straight to Folsom DMV for tags. Thank you, Autocraft!

This place rocks! I am from out of state and needed my brakes re-​done front and back with rotors. I had two expensive estimates from other places. So I called Autocraft and they saved me $ 280 over the other shops. Courteous, fast, affordable, good work. Highly recommended!

The staff was friendly and helpful. The service was pretty quick. They do you like to do smog checks in the morning but still took me in the afternoon. Overall I had a great experience and I will definitely use them again in the future.

After going to the same garage for 25 years, I changed to Autocraft. I thought I should get an estimate for my car at two other shops. I thought I would give Autocraft a chance and well they came in at a lower estimate than my years’ long shop and any of the other estimates. THEN they also stayed within the estimate and my car ran great! We have totally become a loyal customer to Autocraft since then. They have continued to «dealer-​like» service our Tundra Crewmax since then as well as all our family’s car. Thank you Ron and all the office staff. You rock and you are friendly and all that aside, very professional. Love taking my car to you. Not that I love paying you every time my vehicles are sick… I just know I can trust you guys!

Referred by another shop that didn’t want to touch my air conditioning job because it wasn’t an easy one. They took my truck in with a great attitude and had it fixed in a small amount of time for a reasonable price. I would recommend them to a friend and use them myself again.

Just picked my Daughter In laws vehicle from them for an AC repair.
Tom’s communication, attitude, honesty and customer service was great! that’s something you don’t find anymore.
They let me buy the parts and they did the work, excellent gob you guy’s.
I will definitely use them again and encourage others to use them.

Had them fix our car on two different occasions and are very happy. They are our mechanics now for sure.

Went in for a smog on my vehicle that was transported from Hawaii after my husband got out of the Army. They gave me a discounted rate, which was much lower than the discounted rates in the area. (about half) They were very fast and had me in and out. Their prices on diagnostics and repairs are very reasonable and their service technicians and staff are very knowledgeable. I will definitely be bringing my vehicles here for service.

My check engine light had been on in my 2004 Ford Expedition for months and I couldn’t renew my registration until it passed smog. Being relatively new to the area, I initially took it to the Ford Dealership in Folsom. While they were looking it over, I went online and started checking out their customer reviews and they were terrible! So I had already decided to take the car elsewhere when they called to tell me that it was going to cost at least $ 1000 to work on it. I said no thanks and took the car over to Autocraft…
It took these guys over a week but they worked their butts off to get my car to pass a smog check. The check engine light wouldn’t go off no matter what they did and they’d replaced an O2 sensor thinking that was the problem. After many days in the shop and many hours of monitoring they finally found a wire that had apparently been nicked by my old mechanic when he’d done some work on the transmission the year before (not a big surprise). I was just so glad to finally get that light off so I could get my car registered! They stayed in constant communication with us (I know we bugged the crap out of them the first few days but they were really polite about it) and at one point I could tell that they were more frustrated than we were about the situation, which shows that they really care about their customers and their cars. In the end, I am certain they didn’t charge us as much as they could have considering how many hours they really spent on my vehicle. So I think these guys are great and even though they are out of my way, I will continue to take my vehicle to them until the wretched thing finally dies for good.

Went there again recently…
I will only take my car there.
These people do the work for a fair price and you can be sure you are not getting ripped off.

just went there again this morning… for a smog. Found their coupon in Pennysaver the first time, and their price beat everyone. Been there 4 – 5 times now… they’re still tops !!! Friendly, honest, no BS. With their online coupon, I still saved from all the other smog shops. The rest with their $ 20 off coupons are a JOKE.

The battery in my 2004 Trailblazer was draining overnight so I took it in. Several days and several hundred dollars later I picked it up and the ‘technician’ said it was a bad battery. As I was getting into the car he said, «…and I couldn’t get the seat or driver side window to work.» Huh? They worked when I dropped the car off. I went to Les Schwab and bullied them into a new battery. Just recently the battery went dead again so this time I took it to Folsom Buick/​GMC. The diagnosis was a jammed seat motor on the driver’s side. $ 139 later it’s fixed. Autocraft is good with the hardware but I won’t use them for electrical again; just not enough expertise and my money was wasted. They also might want to refrain from telling a customer their car is in worse shape than when it was brought it in. Not good.

We had our Ford escape in for an engine light… found it to be an o2 sensor and spark plugs and coil needed to be replaced. The Escape didn’t seem to be running smooth and the light came back on in just a couple of weeks. Took the Escape back in to have them fix… they repaired the problem that day with no additional charge to me.
You wouldn’t get this kind of service any place else. I will take our other cars to them in the future.

I’ll go to bat for these guys perhaps more than anyone else on Unilocal.They’ve straightened different Jiffy Lube lies out for both me and my family, and now I don’t take my car to anyone else. These guys are straight shooters (plus they’re super nice), and it’s always worth the extra drive (or tow) to not worry about whether I’m being told the truth.

Ok well, these guys probably saved me tons of money.
I had an electrical issue that was preventing me from getting the car smogged. It was the fourth place I had gone to. While they were trying to figure out what was going on, the electrical issue went away long enough for them to put it on the smog machine and pass me. Electrical issues can be funny like that. They noticed it was working and quickly put it on the machine before the problem re-​occurred.
In summary, I told them, I just wanted to pass smog and that was all I wanted. They were able to get it done for a fraction of what I was afraid I would have to pay.
So thumbs up for honesty and the can do attitude.

I’ve done my research, and decided to go to them because they were the cheapest. I literally couldn’t find lower prices. So I went to them, and turns out they’re also the most honest, quality-​first auto shop in Sacramento. Plus they’re super friendly!

The other two reviews are right on. I was extremely happy with my service. The staff is very friendly and knowledgeable. They told me exactly what needed to be done and the cost is right in line with other auto services. They charge a reasonable amount, not the highest but not the lowest, so the cost saving I experienced was because they did not add bogus repairs to my service.
I highly recommend this service to anyone looking for honesty. I drove 26 miles to have my car serviced there and it was worth every mile.