Woodwards Ace Hardware

I’ve never come here and not found what I need! The staff is courteous and helpful! Greeted when you walk in with a smile… Nancy is my go to, on all nuts, and bolts for my motorcycles and even helped me with some bath tub parts recently. Ace is the place and I appreciate the neighborly feel!

This place is absolutely amazing. Does ACE only hire superstars? Sure seems like it. I had a contractor put in some drip systems and one of them broke. Tony and Kimmy helped me fix it. And by help I mean they let me borrow a pipe cutter so I could go back home, cut the water pipe, and bring it back in so they could be certain they were selling me the right pieces to fix the problem.
Thank you so much to the ACE team of Orange. I’m so glad you are right down the street from me!!!

I came in asking for help on fitting a very difficult to work with ikea plumbing (mainly needed some 1 ½– 1 ¼ conversion washer), the response I got was to return everything to ikea and just buy a standard vanity and sink. I then asked for what I can do to shorten the drain pipe that’s in the wall, she tells me to cut out the whole drywall and install a brand new one. I’ve researched on what can and can’t be done. Ripping out my drywall to do it is the very last resort. It’s really sh*tty to come in to a place that’s regularly excellent about helping their customers. But from now on I’ll make the extra 10 minute drive to the other Ace. Or better yet I’ll just go to Home Depot for the same sh*tty service. I’ll make sure my whole family stops coming to this one. If you really need to, ask for Mike he’s good. Too bad…

Love this place! Every time we have been, they have what we need and every staff member is super helpful!

Ace is the place! Great selection and service in a truly local hardware store, without the hassles and distractions of the larger big box stores. You’ll never have to hunt down what you need, or track down an employee here. I’m greeted and asked if I need any assistance right away, every time. I needed assistance with paint once and the sales associate really knew his stuff.
I have purchased home improvement products, tools and pool supplies here. Their prices are much lower on average than Home Depot or Lowe’s, especially on the pool supplies. The selection is not as broad as the larger stores, for obvious reasons. However, the merchandise they do carry is high-​quality. For example, the pool shock chemicals and algaecide product is 60−70% cheaper than what Leslie’s Pool Supply offers and just as effective, if not more effective.
The only issue I had with a tool once was with a sledgehammer handle that broke (Made in China…) after only a few whacks (no jokes, please). Ace took it back no questions asked, apologized for the inconvenience, and refunded the purchase price. After that, I just hired someone to do the work that required the sledgehammer in the first place because, let’s face it, I’m no Peter Gabriel.
Seriously, give this place a chance. It’s small, but mighty.

I called about getting a new screen door made. I asked do you make screen doors, she says «re screen or new screen with frame» I said whole new screen door. She says «yes we do that». I said ok Ill bring the old one down so you can copy. «OK see you then. Then I get there and they tell me that they only do re screens. I say I just called here and was told you can make whole new screen doors. Than the employee I spoke with on the phone says «you spoke with me an I told you we only do re screens» I guess she did want to look stupid in front of her co-​workers. Honesty would have been a better approach on her part. So I went to their other store that does do complete screen doors and they did do a good job.

After giving the Ace Hardware on Tustin such a negative review for their poor customer service, I thought it was only fair to give 5 stars to the Ace on Chapman for their outstanding customer service. Exactly what you would expect from a neighborhood store. Once again, needed a small fitting to complete a home plumbing project and didn’t want to drive to one of the major stores and choose not to shop at the Tustin Ace any more. I remembered this store on Chapman and found that it is actually closer to my house. Carolina was at the register and greeted me when I came in, then quickly and courteously rang up my purchase. This young woman should train the cashiers at the Tustin store. Anyway, I was in and out in minutes and won’t hesitate to shop their again.

I always have a great experience at this store. I walked in with my hands full carrying my son and they greeted me immediately, helped me replace by car key battery, and when I still had trouble they made sure I didn’t leave without additional support. I highly recommend this shop.

I have been going to Woodward’s Ace for many years. I am trying to avoid filling landfills with broken items, so I go there to get help fixing things. Nancy is AWESOME and helped me fix a portable awning. I also got help fixing my doggie door and a faucet. What I LOVE about this store is that they do not try to talk you in to getting a new item. If they don’t have the supplies you need… they will refer you to a reputable company. I have had very good customer service from Ace! Go THERE! You will be glad you did!
Thanks!

They are helpful and patient. Did have to exchange item and they helped find correct type — really appreciate the staff!

I am doing this bathroom project and need to replace a counterweight flapper. The part is more than 20 years old and the plumbing industry seems to have moved on to different designs. Needless to say I had a lot of trouble finding a replacement flapper. Just when I was about to give up and replace the entire system instead of just the flapper, I called this store and sure enough, they carry the part. When I arrived at the store, the staff was very helpful and what’s better, the part they carry is «exactly the same» model that I need to replace. I am very pleased with the experience, and will definitely become a long term customer of this store.

Passed by the Ace Hardware on Chapman and Hewes and decided to check if they had a roll away. Horrible customer service! I asked one of the employees if they had a roll away tool box. He didn’t know what it was so I explained him it is a tool box on wheels and he has multiple drawers. He brings me over to personal shopping carts, then he tried to get me a discount on them. I was trying to explain to him that is not what I wanted but he wouldn’t listen… just wanted a sale. Ace needs NEW employees. Don’t know how he landed the job without having a basic knowledge about hardware. Would recommend going to a different Ace Hardware.

I LOVE my local Ace Hardware on Chapman at Hewes. The staff is always so helpful, knowledgeable and friendly. I make frequent stops there for this and that and they always have what I am looking for.
Thanks for the great service!

What a dramatic improvement since they changed owners.
The service is excellent and the place is stocked with almost anything you could ask for.
Pleasure to go to the hardware store here.

This quaint little hardware store is a big hidden gem. I was there over a year ago and they were so kind and so helpful. Smiling faces everywhere. Fast forward to 2013 and I needed to have a screen repaired. From the beginning of the store and in between there were helpful employees everywhere. They did a superb job on the screen as if it were new. As long as the frame is in tact they can repair your screen. Happy day here all the time. they want to help you in anyway possible. They have some cute items also. I will be back! Thank you very much for great customer service .I think your larger competitor took a tip or two from you guys.

Great service. Well organized. For all those maddening parts for the home maintenance

This place is like the hardware stores of yester-​year.
Friendly people
Knowledgeable people
Helpful people
This store is small compared to the big giants, but I’ve never been disappointed there. They have suggestions to help and the parts and tools to implement that.
The pricing is as good as gets.
Thanks Ace.

This is the good old fashioned hardware store. Whatever item or widget you need, they are probably going to have it, and if not they’ll tell you where you can find it. The staff is knowledgeable, friendly and must be happy working there because you always see the same friendly faces.

As a homeowner I am always running to the hardware store for one thing or another. I am also always forgetting one piece or another when fixing up the house or working on the yard; especially when we have our DIY projects we like to do. Since we like to do things ourselves we don’t always get things done right the first time and it is really nice to have a hardware store so close to us.
This is not the biggest hardware store around but they have all your every day home improvement items. The staff is also friendly and helpful unlike some of their big box store competitors. The only downside is their hours are not as long as I would like during the weekdays. So if you need anything M-​F you better not forget to pick it up!

Despite other people who just check in here, I go there everyday due to my major at CSULB. I pick up tools and material all the time, these guys are great, they are customer oriented and very helpful. The prices are a tad higher, but the service they give makes up for it.