Time Warner Cable

My latest problem with TWC is the time on the DVR. It’s fast by almost 1 minute. Every show that I record is cut off. The only thing I watch live are sporting events. You say just extend my recordings by 1 minute. That would be a lot of work going onto Season Pass and changing 150 programs. I called to report my problem. «Sandy» answered and after a few sentences the knowledge of the English language went down. She didn’t understand what was wrong. She thought the time wasn’t displaying. I told her since daylight savings time, the time displaying on myDVR is wrong. It’s a minute fast. She wanted me to unplug the DVR. I said that won’t do anything. You guys changed the time and did it incorrectly. I shouldn’t have to do anything. I pleaded with her to put somebody on that English is their first language. She finally relented. The person I spoke with seemed to understand the problem, but after a few minutes hung up on me. Wow customer service!

I don’t know what has happened to Time Warner Cable. They have gone from a company that in the past I had recommended to a number of my friends, to a company that I wouldn’t recommend to an enemy.
Their service, including customer service was what I would have considered top notch. Lately however they have fallen flat! If you call for technical support often you are transferred to someone in the Philippines, who doesn’t have a clue as to what you are talking about let alone being able to resolve your problem.
Then there is the matter of the ever changing rate. you lock in a rate only to find that when you open your bill it has gone up substantially from the month before. when you call to complain, it’s like lets make a deal. a deal they honor for about a month or two then it goes up again.
As I said, I would not recommend Time Warner to anyone. There are other options: Verizon Fios, AT&T Uverse, Direct TV. any one of theses would be a better choice!

Out of the blue time warner slapped a collection account on my credit from some slime ball collection company called Focus Managment. For an unpaid bill in 2009 they had never reported the account much less let me know about it until it just showed up on my report. When i called i got some snot nosed college schmuck looking to make a name for himself and wouldnt work with me. His only solution was to prove it was paid how many people have payment records form 2009 this account was paid and they came out of the blue and wanted some money.
This just reaffirms the reason i left those absolute hairballs this company is unethical and if your considering them RUN they will screw you sure as your sitting here reading this.

Time Warner Cable. They are a bunch of fucken idiots! Liars! And crooks! There customer service EVEN worst! Trust me when I tell you DONT GET THERE SERVICES.

I dont ever write reviews, but I’ve had such terrible customer service with this company that I feel I had to. They took a week to come install our internet, after changing the appointment many times without even telling us. They didn’t even knock on the door when they came to Install it and since I had bad cell service in my house I missed the call even though I had woken up early to receive them and had to wait around the rest of the day for them to come. They have given us different quotes on the amount for cable and internet every time we call and it seems random fees constantly pop up. If you have any choice DO NOT use this company

Shame on you Greedy people at Time Warner Cable… We want to Stop Home phone service because All we get are Obscene calls and sales calls. Time Warner said IF we remove our Home Phone our Bill will go UP not Down… In addition you are Raising our Bill under the guise of a «deal»…What a Shamefully uncaring company!

If I could only give TWC a negative review I would. They have the WORST WORST WORST WORST CUSTOMER SERVICE. I have waited for over 3 months to get my internet fixed and it still is not fixed. The «dispatch» calls me to cancel my service appt when I have not received any phone calls or door bells from the technician. The «supervisor» I spoke couldn’t give me any responses or options aside from what’s in front of his face. they DO NOT have their customers best interest in mind and DO NOT CARE about down time experienced by their customers due their incapability to fulfill proper service for their customers

This store has been closed for a long time. Their website still refers to it when finding a store location. It should be removed.

Slow cust.service. sales people either really stupid and not trained or well trained in the art of bait and switch tactics. I get the impression the company is about to go bankrupt or something. Out of all the people i got bounced between attempting to downgrade service dont think i once heard someone say «im sorry that our sales person whom you spoke with was not familiar with our services and promotions «or anything of that nature. Unfortunately twc has some sort of shady type monopoly on this apartment complex im in. We mustve called 2 – 3 other providers before we found out that twc is the only cable available in this complex. What the funk is that all about?! Anyways, i need internet for work and gotta have cable so we are stuck as long as living here which wont be long luckily. Avoid twc like the plague if you have the choice

Expensive, inflexible contracts, poor internet service, so many (duplicate) channels… therefore I canceled them, again. Monopolies around here are becoming ridiculous. Not only was my personal account experience shoddy, but I also have them for my business as well. Which I’m stuck in another contract with, which I will be canceling as soon as it expires as well.
We tried their TV advertising and they played the commercial in the wrong zone! I know this for a fact because my friend who lives several cities away called me and said «hey I saw you on TV!» That was not in the contract agreed upon zone. We were also supposed to have it played during the Angel games and we recorded it on our DVR so we could watch it. NOPE. So we called and complained, they said yes it was played… you can see where this is going.
So needless to say after much disappointment, investment, and heart put into this major flop, we cancelled that as well. Of course we did not get refunded for the money we spent on the package even though they didn’t hold up their end of the deal.
On a side note, the director of the commercial and his assistants were a pleasure to work with, it is the company of Time Warner and the business practices, lack of customer service and investments waisted on this company that upsets me.
Small businesses beware. This has been yet another flop of an advertising campaign we have waisted precious dollars on.

I was just told that my «bundle» introductory package was about to expire. Made a phone call to the idiots, well I am now being told I will be paying an additional $ 60.00 a month for their crappy service. Guess they are working hard to loose every long term customer they have ever had!
WE HAVE THE CHOICE TO MOVE OUR BUSINESS TO A COMPANY THAT WANTS OUR BUSINESS!

Time Warner Sucks!!! I get hardy any channels and pay over $ 150 dollars. Can you say Rape!
I just tried to chat with their support and they told me they are «Clogged up» I assume that means busy and they cant help me. I was asked to disconnect the chat and try again later. Clearly if they are able to chat with me to tell me that they cant help me then there is not an issue with chat and i should not have been cast aside.
I hate that Huntington Beach is forced to go with this Damn company!!! I love Att&T i got all the channels their 400 package and all the movie channels for 129 a month well worth it. If you can avoid Time Warner and get At&t DO IT! Time Warner SUCKS!!!

Worst company ever! I wish that I could give negative stars. My Hi Def DVR works without any issues about 20% of the time. They promise to come out and fix the problem, but all they do is give me another box that is just as bad if not worse. This has happened 14 times in 2 years. Every time I lose all of my programs and have to reset my weekly recordings every time I get a new box. Because of the 1990’s technology in their DVRs I can only set up the season manager to record upcoming episodes if that show is airing in the next 1 — 6 days. This means if you watch a program and like it, but decide after the show is over you want to record all future episodes — you can’t unless they are playing it again within 6 days.
The buttons when pressed only work about ¹⁄₃ of the time and often nothing happens when pressed. Another ¹⁄₃ of the time the action happens but it is delayed by 5 to 90+ seconds. Very frustrating when I have hit several buttons in a row only to have nothing happen for a few minutes and then they all go off at once. With a several second delay between each one, it ties up my TV for quite a while.
Today I have lost the ability to record at all shows and cannot rewind, pause or fast forward on live TV. I have been promised credit but when it is promised to my by customer service, someone overhead decides to cancel it. and will not tell me why. I am almost certain that if they compensated for even half of their customer’s issues they would go out of business.
Time Warner needs to stop spending millions every year on advertising and put some of that money into 2012 technology that works like it is supposed to.

Unfortunately, zero stars isn’t an option, but Unilocal should contemplate adding negative ratings (i.e. minus 6 stars) if nothing else, for TWC
My Internet is down at least three times per day.
The tech support people are on the verge of retardation, totally clueless.
I’ve got nothing nice to say about TWC. The worst part is that I’m forced to use it at home.
Time Warner has horrible customer service. I can’t believe they are the only cable service in my area, what a monopoly. I have no other choice.
Time Warners service from my experience was terrible and I don’t recommend them to anyone.
Time Warner Cable has some of the worst service I have ever experienced anywhere on earth. In addtion to poor customer service.
Completley unrealiable system, bad bad bad service, deteriating infra structure, dont waste your time or money !!
I am switching to ATT for my Hi-​speed Internet as we speak !! GOOD BYE TIME WARNER !!!
I joined Unilocal just to express how much I dislike Time Warner Cable
Company ! If I could give negative stars I would !!
Did I mention I was unsatisfied with them !!

Funny. I don’t get all the lousy reviews. My experience has been fantastic. Yes, they are pricey but other services that provide quality HD tv shows, high speed internet and phone usually are too, at least after the «promo» period anyway. After one such promo with Time Warner, all I did was express some disappointment on the 15 buck a month raise and the rep quickly said hold on one moment. Next thing I knew, she said her supervisor ok’d a 10 dollar discount a month on that raise! So I only had to pay 5 bucks more a month rather than 15 ! I was pleasantly surprised since I really didn’t complain or get mad, but rather said oh 15 dollars more is the best we can do in a sincere voice. Now as far as it going out, I have had almost nothing go wrong during all these years I’ve had them. Maybe because my son is a computer nerd and knows all the best things to maximize our many devices? Perhaps. I don’t really know why but it seems anytime the internet at my house actually goes out, it is very short lived. I am very happy with their service… so I really don’t get what is going on with everyone here!

THE WORST CUSTOMER SERVICE EVER.
If you want to grow your business, just deal with TWC Customer Service and completely do the opposite.
1÷20÷2012
I signed up with TWC for the bundle package which include digital TV, phone and internet. After I had their service for a week, I decided to cancel the digital TV and phone and planned to keep the internet. I was on hold for 15 minutes until my call was received by one of TWC representative. When I addressed my request, the rep said that my call would need to be routed to the Retention Dept. (fyi…Retention Dept was never on their automation menu). After another 20 minutes on hold, a rep took my call and started to process my request. the rep said that my internet rate will be increased to $ 59.99. I told the rep that it is nonsense that I couldn’t get the promo rate for $ 29.99 as I was barely their customer for a week.. «The system will not allow me to give you the online promo rate sir», the rep said. So I said, «Let me get this straight. I am giving TWC the opportunity to keep me as a customer. However, you are saying that I need to disconnect completely as a customer, and call back as a new customer to get the promo rate?». The rep said, «Yes sir».
That did it for me. «Just cancel everything», I said.
1÷22÷2012
A TWC agent called and completely apologized for the mishandling of my request. He was able to adjust my rate to the current promo rate and cancelled my digital TV and phone. He also said that I just need to return the box to my local TWC office.
1÷27÷2012
Arrived at the local TWC office and return my cable box. The rep said my internet rate will be increased to $ 59.99.
I offered her the agent’s name to resolve the issue. She said, «No sir, you will need to call to whoever you talked to and get this resolved».
Meanwhile, the supervisor was sitting next to her.
Good luck staying in business TWC.

Definitely not a fan of Time Warner. Too many problems & they do not have very good customer service people who work there.

OK I’ve had it — I called Friday to cancel my service effective today. I went home at lunch to take out the box and get the remote to return to TWC after work today. After more than 2 years of service, it seems that they could throw me a «bone» but NOOOOOOOOOOOOO.
Why TWC thinks that taking $ 100+ from me each month for cable is acceptable, I can’t imagine. They are now deemed a luxury that I can no longer afford (plus there is never anything really good on HBO, TMC, or Showtime — except Dexter — and even Dexter only airs a few months out of the year — I can adjust — BITE ME).
I am going another «route» with a wireless router through another vendor and have purchased a ROKU box. Who needs cable TV? Let’s start a cable-​less REVOLUTION! You can get the news, watch TV shows and still feel connected to the world via the internet. The less we watch TV the more we can do other things — like going to the cinema, restaurants, you know Unilocal stuff! This is my story and I’m sticking to it!

Free cable is the ultimate aphrodisiac — The Cable Guy
You were never there for me were you mother? You expected Mike and Carol Brady to raise me! I’m the bastard son of Claire Huxtable! I am a Lost Cunningham! I learned the facts of life from watching The Facts of Life! Oh God! — The Cable Guy
Why does everything always have to be escalated to a Supervisor to get resolved?
Why are customer services reps so clueless?
Why has our society become service oriented without the service?
Are IQ tests given (except to supervisors) to customer service reps and if you score over 100 you are automatically disqualified from answering phones or helping customers?
Is anyone who works for TWC proud of working there?
Cable companies are the perfect illustration of what happens with unregulated corporations in a Monopoly like scenario. The supervisor handled my complaint perfectly and resolved it in the way it should have been. The fact it took me three CS reps to get to that resolution is inexcusable… not to mention it took me hitting zero twenty times to get to a live (relatively speaking) person.
Private companies better than public sector? Please don’t make me laugh. Other than almost destroying our economy, destroying our environment, shipping jobs overseas, importing tainted products, wrecking our food supply and providing low wages with corresponding low customer service; heck yeah private sector organizations are always better!!! Let’s privatize everything and really take the ship down!!!

So, my previous review was «filtered» because I’m not established enough? Well, here’s my update to the first review.
The service is still horrible.
They finally came out after a week and basically said I wasn’t paying for enough bandwidth and I could pay for a higher level if I wanted. He did admit there had been problems all week, that the woman who told me the levels of upload and download speeds had given me bad information and should have been able to answer by phone.
Now, my next bill arrived and with no explanation it’s $ 40.00 higher. It says partial months happen when services are changed… I didn’t change anything. The Partial month is a long blur of debits and credits, enough that you really can’t make sense of it, even if you’ve taken an accounting class or two (I have).
So, now I get to fall into the Time Warner rabbit hole again to try and figure out what the Red Queen was trying to communicate by jacking my bill up again.
Brutal…
…avoid these clowns at all costs.