The Pinball Store

I am still in shock.
I just called the Pinball Store and spoke with Ivan.
I informed him that I would like to buy a pinball machine, and my budget was $ 5000. I had the card ready to be swiped
Mind you, shipping is free for all their machines on their website.
Ivan said because I am in New York City, and we are close close to Orange, CT they wouldn’t ship it, they would deliver it.
I had no issue with this. Ship it, deliver it, its all the same to me.
HOWEVER, they want to charge me to deliver it.
I said, «so wait, because i live close to you, you wont ship it, which all your items are free shipping, but you will deliver it, but i have to pay to have it delivered?»
Ivan said, «We are going around in circles, no matter what you say we wont change our policy. If you had an address in california, we would ship it for free, but it doesnt make sense to ship it to NYC, and were not going to deliver it for free»
I said, «okay, not problem. This clearly isnt going to work, i will figure something else out.»
I will gladly take my $ 5000 elsewhere.
Bottom line, their policy doesn’t make sense, free shipping but charge delivery for close customers. If the manager is reading this, remember that scene is Pretty Woman when she goes into the store on Rodeo drive and they wont help her. I am the Julia Roberts of The Pinball Store.
You lost out on $ 5000.
«Big mistake. Big. Huge. I have to go shopping now.»
P. S. I am buying multiple machines, $ 23,000 worth to be exact. All could have been yours.

I recently bought an original Chexx Hockey game from these guys. I purchased a rare version of the game used. I chose this store because they gave me the confidence that they would be there for me if there ever was a problem. When buying arcade games for the home or office it is Really Really important to buy from people that have experience and passion for doing a great job, like the guys at «The Pinball Store».
Kudos do the owner Mike, he really will go out of his way to make you a satisfied customer. His Tech guy Paul is also awesome, he will patiently listen and answer your questions.

I can’t say enough how refreshing it is to be treated with old fashion customer service that is so lacking in big businesses today. Their passion of supplying new arcade and pinball games is unmatched, but their real magic is bringing old games back to life for people to enjoy for many years to come.
Support Small Businesses and Support The Pinball Store. If there comes a sad day when Walmart and Amazon own every store we will only have ourselves to blame for not doing business with Small Gems like «The Pinball Store» in Orange Connecticut.