Telophase Society Cremation Services

Most unhappy with their over pricing… was charged $ 1800 for a boat that only charges $ 850 and was charged $ 125 to send remains that had postage of only $ 44.95…really!!! AND when I called to one of the supervisors/managers…John…he stood by these overcharges with rhetoric and ‘industry standards’ speak… most unhappy

Where do I start? Absolutely the worst. My dear elderly neighbor passed away and she had purchased three (3) pre-​need packages. One from Telophase, one from Neptune Society (a sister company of Telophase) and another company. If you can possibly believe it, neither Telophase or Neptune would come and claim her remains, saying that she had bought the package in one county and was now living in another and they had no obligation. THEY BOTH REFUSED TO COME AND PICK UP THE BODY AND HANDLE IT ACCORDING TO THE CONTRACT. So we spent the entire day with a police officer waiting for the County Morgue to come. And then she lay in the County Morgue, like a criminal or a pauper, until the county cremated her. Probably in a mass burning. You cannot believe the distress this has caused. Such a lack of dignity. Everyone passed the buck, no one would take responsibility. These companies took advantage of an elderly person on her own and they are to be despised. I see some reviews where people write how wonderful and kind Neptune and Telophase are while you are making your arrangements/​buying their package. Please do not be such idiots! Everyone is nice when you’re handing over your money. It’s the delivery of the service you paid for that counts. And these companies ought to be investigated by the State and prosecuted. You can believe that we will do everything in our power to get the fees she paid returned to her estate. I’ve rarely heard anything worse than this. Even the coroner’s office told us they’ve had nothing but problems with Neptune and to avoid them like the plague. You get what you pay for (most of the time) and these cut-​rate companies simply cannot be trusted. I would work with a respected, established funeral home where someone has given you a PERSONAL REFERRAL. Has anyone read the book by Jessica Mitford «The American Way of Death». I highly recommend it. She was a muckraker and exposed the con artistry that poses as the funeral industry in this country. We need a revolution in the funeral industry once more, what a disgrace.