T-Mobile

Whenever I go in I ask to be helped by «Jose» I love his customer service, he is super cool and is all about helping the customer. He’s very thorough when it comes to explaining, he loves to help you in anyway he can. He seems to be one of the more knowledgeable employees there. He definately deserves a 5 star in my book.
The only reason I didn’t give this location a 5 star is because every time I go in there is a 20 – 30 minutes wait.

Poor customer service, long wait times. I have been there several times and after a long wait i usally leave with concern i came in for. They dont seem to be very trained and alway recommend a new phone to fix the issue. They are there to make money and not to resolve you issue.

This is the second really bad review. I purchased my first phone from this store.
WARNIG WARNING WARNING. This store is the worst. First visit, a guy that is still there gave the worst customer service of my life. The iPhone didn’t work with photo freezing up constantly sooooo I went back into the store.
WAITED FOR THREE HOURS. Then they said they can’t order another iPhone or get me another one.
Liars liars liars. I called another store the next day and they said no problem we can order one for you and you will have in two days!
Guess who I am going to go see when I get back in town.

ALWAYS a line of at least 30 minutes. They need more staff or something because my husband and I always walk out right after we come in because of how long everything takes. The store at the Village mall is MUCH better.

We went back to T-​Mobile to activate my husband’s phone and iPad. We had wonderful service from Vivian who took the time to be sure we understood everything she was explaining to us. And she even remembered that my husband had been in the store 2 weeks prior trying to get his order straight. Good customer service!

Every time I come to the store it’s very busy long waits disappointing customer service specially from the manager wish I can change phone company

Awesome customer service John and Finni! Finni thank you for helping pick out the right speaker I’m in love with this JBL Flip 2. The quality of sound is
Legit!

Great selection, prices and customer service. I recently lost my phone, so stopped in there while my dog was at the vet (next door), They were able to hook me up with a new Samsung phone, helped me retrieve all of my contacts, and also helped me set up my new phone up with all the features that I needed… and had me out in time to pick my dog back up on time!

Awful service, my name was put on a list when I first walked in and I was told it will be 15 minute wait. 35 minutes later I’m still where I was on the list. 3 people ahead of me. They said they have full staff on the floor, which is 3 employees, who are still helping the same customers since I walked in. Not to say that the place is full of roudy kids running around, stuffy inside and no one seems to be in rush to pick up the paste and help the growing number of customers. I have been with T mobil for 8 years, but this really pushed me to the limit and made me think of changing the carrier. Where’s the manager? Have more staff on weekends, have a time limit per customer. Apple store is always packed but you never wait 45 minutes for a return. They need to be efficient to succeed. I will never return to this location.

The place is always very helpful, look for Angel. He’s the man! He takes his time to answer questions and resolve issues. He cares about his customers.

Wonderful small T-​Mobile store on the corner of Tustin and Katella Ave, kind behind/​to the side of the Wendy’s there.
The staff jumped to help me when I came up to the counter. I needed to switch the SIM card and service from my old phone to my new iPhone. I was bracing myself that this could take AWHILE.
They did it all within just minutes and it was super easy peasy.
They tried a bit of an upsell on me while I was there, which I respect. They were NOT high pressure, TG.
Atmosphere: Bright lights and loud strobing music. Despite that, I could hear and interact with the very helpful staff.
Would definitely return here again.

Clean & nice store
Friendly employees
Convenient location near freeways, fast food places, shopping etc

I came here to test 3 phones: the Alcatel Onetouch Fierce 2, the LG Optimus L90 and the Samsung Galaxy Avant. Bottom line: I was unable to test ANY of them. Here’s why: (1) the Alcatel Onetouch Fierce 2 was not even on display to test. (2) the LG Optimus L90 on display was dead. No power, even though a charger cable was attached to it. (3) Same thing for the Samsung Galaxy Avant on display. Dead. I had to *search out* a sales person (none would come up to me as I browsed the phones and struggled to make 2 of them work). The girl fumbled with the charger cables and concluded that the charging mechanisms for both phones weren’t working. «Sorry» was all she could say. I walked out of there without accomplishing what I went in to do: test 3 phones. I will not return to this T-​Mobile store again. Sloppy phone displays. Inattentive and indifferent staff.

I came in here just to check out a couple phones, I wasn’t planning on buying anything and I made it clear when I walked in so no one would waste their time.
So this salesmen tries to get me to purchase 4 lines, I declined because I don’t need that many lines and his comment was «you don’t have any friends or family?»
the f**k? are you deaf?
I didn’t wanna buy anything! I could not have been more clear!
I just told him off and left.

I came here to inquire about my phone and some issues I was having since I couldn’t get the help I wanted from their customer service center over the phone so it was just better to see someone in person.
It was busy on Friday but they took down my name and had someone assist me within about 10 minutes.
After looking at my phone and testing out a few things, we considered the possibility of upgrading or just swapping out the phone for another 5s. They didn’t have an iPhone 6 in stock that I wanted or in the capacity I wanted so we just swapped out the phone for now and I guess I can just come back later to get an iPhone 6 if I really want to. T-​Mobile has a great exchange rate so this won’t be an issue when I come back.
Overall, really great service and it moved really quick.

Went to this store to pick up a loaner phone while my replacement phone comes in the mail, took almost an hour just to be seen. Very slow service. I get my phone go to put my sim card in and it makes me need an adapter for it. I go back to the store and they sell me one which is pointless because ill never need it again. So he pulls the adapter off the shelf gives it to me and I leave. I find out there was nothing in the bag. So I drive all the way out again. What a joke this place is. Once I return my loaner phone ill never go back. Choose another location.

Avoid this t-​mobile store at all costs. Customer service is a joke they have enough people at the register but seem to run at the slowest pace possible. Waited 25 minutes for one SIM card even though the store was almost empty. The only redeeming quality was when we finally got helped Angel was extremely helpful

I visited this store about about two weeks ago with the idea of switching my service over from Sprint. I had become very upset with the way I was being treated by Sprint and after 14 years I was ready to move on.
When I first walked in I noticed there was already a lot of people waiting to be helped and the store reps were already helping customers. The store manager saw that we just walked in and approached us to take our information. He apologized that there would be a little bit of a wait. While we waited we got to look at the phones and some if the available accessories.
When it was our turn the manager came over and introduced us to Genaro and said he would be helping us and answer any questions we had. I explained we were unhappy with Sprint and would like to know what we had to do to move to Tmobile. Genaro was very patient with all of our questions and was able to even help our son swap his phone out in another state. After all our phones were set up we were given a discount in some cases. Right before we were done he took the time to apply screen protectors for us!
I waited two weeks to put up this review because I wanted to see how well their service performed. In all my time with Sprint I have never had as good signal quality as I now have with Tmobile. I am very happy with the service I have now. First impressions are very important to me and I feel that Genaro and the rest of the staff at this store did an excellent job in representing their company.

I have been with AT&T since they took over Cingular. I have always had the same account, and honestly, not many problems with them over the years.
However, living in Anaheim Hills, my reception is awful. We bought one of their M-Cell’s to boost our signal, but it didn’t always work. It’s very frustrating to not be able to make or receive calls at home. I have been dealing with this for many years, but it finally came to a head last week when I had a series of important phone calls and my calls kept dropping, I couldn’t place calls, and the people I was talking to couldn’t hear me.
I flipped out, and the decision was made to switch to T-​Mobile. So, we went there this morning.
We were helped within 10 minutes by Genaro. He was awesome. Luckily we both knew what we wanted so it went like this.
«We have AT&T and we want to switch to T-​Mobile today.»
«No problem.»
Seriously in about 30 minutes we had picked out our new phones, he cancelled our contracts with AT&T and got our new phones working. They pay termination fees for you, and they have some sort of deal where you trade in your old phone for a credit, and then they bill you monthly for your new phone, so in the end, we walked out with two brand new phones and cases and paid $ 0. Our bill will be about $ 100 less than it was with AT&T.
I am a happy camper so far. And I was able to call and send pictures via text with ease when I got home. Yay!

Shame on you T-​Mobile!
We’ve been with this company for 10+ years and since the merge didn’t happen with AT&T they have gone to pot! Including both in store and through customer service. They try to drag you through the mud when it comes to billing! When you go into the store, these fools try to con you into thinking they can lower your bill when you really can’t and add hidden charges on your following bill! It took almost 3 months to get it figured out and get the fee removed. Do not listen to anything these cons tell you in store about your bill, you will get screwed on your bill the following month. Then when you try to call their Customer Service they give you the run around, it will make you go insane. I already feel like T-​Mobile charges way too much for 3 people with data plans, it’s outrageous, if I could buy out all of our contracts I would because I’m sick of the games they play!
Today I go in to pay the bill that costs an arm and a leg each month, I stood in line for 20 minutes waiting to get help, MEANWHILE they had other con artists on the floor trying to trap people into signing with them, unwillingly to help you knowing that they see you in line! I get up to the line and this fool has the nerve to say «Your eligible to add another line for $ 10.00 a month!» What the fuzz?! Are you serious! You guys are such leeches and suck money out on our bill every month as it is! Do you really think I want to give you any more money than we already have?! I told him how someone in their store tricked my mom into «lowering her bill» and added hidden charges!
Funny how the employee that was next to him was extremely quiet and uncomfortable, it must have been him that scammed my mom!
I hate T-​Mobile with a vengeance, whatever you do, do not have a contract with them, you will regret it immediately! Once you sign those papers your trapped for 2 years which feels like an ETERNITY! Make sure you look at your bill closely and look for any kind of hidden charges because their shady enough to do it and don’ t think the customers will actually look!
Tisk Tisk ! –_​_​– Just another greedy corporation that’s money hungry and shady!