Sprintstore

Earlier this year, our better half and I chose to exchange our aging, breakdown-​prone Samsung Moments (remember those?) for brand-spankin’-new models that, we hoped, would be easy to use and extremely dependable. Vowing to avoid the awful service we’d endured over the last year and a half at the Sprint shop a quarter mile south on Tustin, we entered whatever The Mall of Orange is called these days and walked into this quiet, serene Sprint location.
Enter Jose. Earnest, knowledgeable and helpful, we told him our collective woes with our Moments and asked him for a low-​maintenance, user-​friendly replacement that wouldn’t strip our life savings. After he saw our ease as we individually «test drove» an LG Mach on display, he provided us a wealth of information on the phones, and set us up with an unlimited minutes and text plan that’d be a great fit for us. After Jose set up our shiny new Machs with our info, we enjoyed the new few hours with the promise of (gasp!) living a 4G life.
Here’s where that strong four-​star rating comes in:
At about 8 that night, I accidentally touched the portion of the screen that affects System Settings. «Oh, no!» I murmured. «My phone is now on the fritz!» I headed back to the Sprint store in hopes of finding Jose. «He went home for the night,» one of his colleagues to me. «He’ll be in tomorrow at 10, but I can help you with the phone.» Since it’s been nearly four months after that first fix, I’ve honestly now forgotten what the help was that the Sprint rep did for me that night, but it obviously did the trick. That said, I still came into the store shortly before noon the next day, and met with Jose. After he spent about 15 minutes helping me with the system issues and explaining them to me – what patience! — I was a happier camper still. Since then — and let’s keep our fingers crossed — my Mach has been superb, offering nothing but dependability and fun.
(Note: As of March 2013, my husband and I have been consistently 4G. It’s good. :D)
The lone reason that this Sprint didn’t earn a full five stars is that it didn’t have any covers for the Mach, and wouldn’t for another two weeks, according to the earnest and forthright Jose. With that issue aside, since this store may well have plenty of Mach covers available on its shelves by now, this location is superb, especially with non-​tech types as I definitely am. Ask for Jose; you’ll be glad you did.