SKB Corporation

The best friend to all musicians, SKB makes great cases AND they stick by their lifetime guarantee. I came in with my sousaphone case, bent by really rough airline baggage handlers. And they replaced it on the spot, no bureaucracy, no questions asked. Great products, great people, and great service. An unusually great company.

SKB is the best
This was the 2^nd time the airline (SW) broke one of the wheels on my SKB Golf case and the 2^nd time visiting SKB.
I tried calling, but decided to drop by their Orange location. I walked in and spoke with the receptionist. She said to just bring my case in and they would fix it.
No question asked
In 20 minutes, it was fixed and on my way
SKB stands behind their products with great customer service
Thank You
Jim B

I have used SKB cases for many years and they have always provided great protection to my valuable musical instruments. Recently the airline broke off a handle on my Stratocaster case and I took it in for replacement of the handle. To my surprise they simply provided me with a brand-​new case since the handle was no longer in stock. This is an example of a company who understands customer service.

I brought in three guitar cases one was an old Fender SKB case from my 1979 Fender Stratocaster, a Fender case, and a Kramer Duke bass case missing the handle.
I wanted to get keys for the two Fender cases, and a replacement handle for the Kramer case.
The president, Dave, walked in and saw the old 1979 Fender case. He removed the plush insert and inspected the construction. Then he called a woman over to tell her that she probably made that case. He offered to trade it for one of the new TSA approved flight cases. He said then you’d have a case with keys to the lock.
I declined since the old case had too much mojo. The other Fender case was not an SKB, but a Chinese OEM Fender knockoff. They brought me keys to try for both cases. They brought a handle and rivets for the Kramer case… all free! Great customer service! Dave said to contact him if I changed my mind about trading the old case.
This sort of spirit and good will is hard to find, but exists at SKB!

Top notch outfit. I wish I could give them 10 stars because they do business the right way and stand 100% behind their products. I will never own another tackle box.
Some of the plastic feet on my SKB 7100 tackle box got chewed up from regular use. I emailed them and they told me to come down and they would take care of it.
I show up and a guy looks at it and says I’ll be right back.
BOOM!!! About 5 minutes later he installs the missing feet that fell out and even gave me a few spares.
The guy shakes my hand and says if there is anything else you ever need, «just let us know and we’ll take care of it.»
Thanks for being such a great company SKB.

I had two bags fail and they replaced both of them without question. I would not hesitate to buy their product.
The return procedures could not have been simpler. I called them on the phone and they asked a few questions. They then told me to stop by and ask for Henry. I walked in and asked for Henry. They said he is already on his way. I handed him the two bags and pointed out the issues. He took both of them and came back a few minutes later. He asked me for my name and number. I provided him the information then he took off again. He returned a few minutes later with two brand new cases in the box. That was it. It doesn’t get much better than that.

I’ve had the displeasure of running into companies who have stretched the meaning of «life time guarantee». apparently, «lifetime» is limited solely on how long they perceive as «long enough»
not SKB.
after the handle of the horn case fell off, they offered to repair it, or just replace it with a new one. but get this– the case was from 10 years ago, but they stood behind their quality, and replaced it with a sleeker, shinier, more effective model.
we need more people like Skb in the world, for the quality of customer service and pride behind their product, I’m more than willing to put down some bucks for that!