Rubber On Wheels

I attempted to make an appointment with this company to change out some tires. I never received a response back from the company to repeated calls and e-​mails. They indicated they would make an appointment but never bothered to finalize my order or make any attempt to provide service. Their customer service needs to improve, as they lost a potential customer.

Called Jason to get a quote. He asked me my location and referred me to Micro Tire in Winchester. Thought that was a bit weird as Rubber on Wheels is supposed to be a mobile service and I live maybe 45 minutes away, and 6 months earlier when I called him for a quote my location was no problem. Spoke then with Micro Tire (see review) and guy said he would call back with quote. Never heard from him. Then called Jason at Rubber on Wheels back to get a quote. He never called me back. I don’t do business with unreliable people. There are just too many businesses out there that appreciate customers to be jerked around.

Husband called asking politely if they sold used tires for a pt cruiser and the individual he got through to said «no we don’t sell used tires call someone else» and abruptly hung up. He deserves to step on a Lego and perhaps adopt an understanding of basic customer service skills. The five star ratings are probably an employee who made an ample amount of accounts.

I just had this tire service this morning and they were outstanding. They showed up on time in a very nice and clean truck. Introduced themselves politely and with confidence. The price quoted to me for the tires for my travel trailer beat every quote I had to pull the trailer to. Plus I got a better tire! This service was fast. 4 tires in an hour and I could do stuff around my home rather than wait in a not so nice tire shop waiting area. I am so impressed with them I had already posted their truck on my Facebook page as they finished!

Ok, so as noted by a couple of other reviewers, they can be hard to get a hold of. I made 3 attempts, phone call, email, phone call, before finally getting Jason on the phone.
However, once I was able to make contact, the rest was 5 star. Quick, easy, friendly, and professional.
I suspect they don’t like to work weekends, but can’t say for sure. They did great today!
YMMV

I’m a stickler when it comes to vibrations. What I mean by this is when a tire and wheel aren’t balanced right, you get tiny vibrations at highway speeds. All wheels and tires are not perfectly round. It takes a skilled wheel balancer to get them «zeroed» out.
Taking it to another level, I also love wheels like a fancy woman loves nice shoes. Many times, installers don’t put *care* into ensuring that when mounting a wheel w/​tires (shoes), it doesn’t scratch the rim part or just about any other area where it contacts the mounting machine. So guys like me will pay good money for vibration free balancing sans scratches/​nicks just as I had brought the set to the installer.
I ended up calling ROW as the first Tire Rack recommended installer totally scuffed up three of my new wheels sourced at Tire Rack. Having no faith in this Tire Rack recommended national chain, I bought a second set of wheels and selected ROW (another Tire Rack recommended installer — crossed fingers).
A nice guy named Moses came by my place to dismount, remount and balance a set of truck tires on the 2^nd set of new Tire Rack wheels. End of day, Moses parted the waters and got the job done. You will pay for the extra care (hourly rate), but I’ll gladly walk away with my unscuffed, nicely balanced shoes.
If you don’t care about these sorts of details, then move along. If you do, then give ROW a try.
Now the true test moving forward is if something isn’t done to my satisfaction, how will they respond? As attentive as they would chasing a new customer? TBD.

Excellent company to do business with, Fast service, 100% worth the service charge to not have to wait around in a tire shop for 3 hours. My wife has One of these new fangled cars with a pump instead of a spare, woke up to a flat from a screw at 640 am, called at 7, Had Emilio here in his mobile command center at 740, finished the patch at 8am. Emilio is an asset to your company, friendly and good at what he does. They accept cards on the spot. Thanks Guys, I can continue being lazy on my only day off.

Super impressed. I have a 30′ three axle trailer with ten thousand pounds sitting on it and it needed all new tires. i ended up calling rubber on wheels because everywhere else I called did not have the room at the shops. I needed a mobile tire guy. So Moises sets it all up. They show up and were professional and went way beyond just changing tires. These guys are more expensive than if you went to the local tire shop but in my opinion it was worth every penny.
They work fast clean and were extremely friendly. If you are EVER in the need of a mobile tire repair I would absolutely call rubber on wheels first.

Called them an the phone call went immediately to an automated msg saying to please wait while they connected me to a representative but then after a few seconds it hung up… Which is lame because I need a new tire asap!

One of our bobtail delivery trucks had a blowout while out on a route. Rubber on Wheels responded quickly and had a repair truck there within an hour. The mechanic was friendly and very professional. They did a great job getting us back on the road without delay and at a fair price. Keep up the good work guys.

I needed help on a Sunday. This place has tons of 5 star reviews. I called 2 times and it went to a voice mail belonging to «Brian».
I never got a call back. I suspect because I only need a flat repaired and it wasn’t going to be some huge sale for them.
Thanks for leaving me stranded.

These guys are amazing in this day of less service, more hassle. My wifes Town and Country had a nail in the back tire and it was on a rainy Friday in Anaheim. We’ve both just gotten on the ending side of being sick, and I didn’t want to take the van out to get the tire fixed. Over the phone this place said any service call is $ 69 and they could be there in two hrs. OK, a bit pricy, but they came to me, so I give them solid credit for that. Then much to my surprise the guy that came out was phenomenal. Showed me some uneven wear, and would recommend rotating the tires, no charge since he was already there. Fixed the bad tire, and rotated and checked the others, and was done in about 30 minutes. This was all done in various degrees of rain in my driveway. I am amazed at how good this place was and I found them completely accidentally via Unilocal

Rubber on wheels is the greatest. Specially when they have a great person like Moises, a person that can talk to you, laugh with you and fix your tire at the same time. I contact Moises and he got to me right away, returned my calls and my text messages, he was on point with his customer service. He gave me a good quote and came and fixed my two tires quick and sufficiently. I recommend rubber on wheels to anyone that do not want to waist a tow or just need there tires fixed. Moises is one of the most professional & best customer service I have ever received, he even explain to me about my tires and how to take care of them. Great personality and honest. Thank you Moises!!! Very satisfied !!! ;)

I was going on a camping trip with my new camper… had a blowout on my rear tire within the first hour of driving… thank goodness there was a truck weigh station to get off the freeway. Even though I have AAA, I did not want to be towed to a tire shop and waste more time… my friend recommended this company. I called and talked to service person «Moses». he arrived at my location within an hour or so. I had all 4 tires changed to a better quality tire, so I wouldn’t have to think about it the rest of the vacation…
Moses was awesome, friendly and professional. Had me up and running within a couple of hours… Would have taken much more time if I had to be towed and wait in line on a holiday weekend. Thank-​you so much for saving our vacation… We will definitely use you for all our tire needs…
I will highly recommend you and your company… no more wasting time at tire shops…;0)

I’m very impressed with this company & their service. They give you options for what you wanna spend, convenient service locations (wherever you are) & friendly service. I would def recommend them to anyone.