Ross Dress for Less

I wish I had read the other reviews before trying to return a flawed garment to this Ross. Especially Alex V’s review! I bought a beautiful Chambray shirt and wore it the next day. It literally disintegrated while I was wearing it. Whatever the manufacturer had used to distress the shirt left it as frail as tissue. I explained and demonstrated how frail the shirt was but the cashier obviously didn’t believe me. After a line of questioning and calling a manager I did get my money back. That is why I gave one star but I spend a bunch at Ross and feel totally betrayed by their policy. No discount is worth that kind of humiliation.

Poor customer service. Check the items thoroughly before you purchase them. Defects will be blamed on the customer if you try to take items back for refunds. I bought a sweater on Saturday, noticed the day I wore it (was wearing it for maybe 10 minutes) that the lettering was falling apart. Didn’t wear it again so I could return it. They wouldn’t take it back because it «looked worn».
I can’t blame that on the employees; it’s a company policy issue I think. The sweater was in really bad condition. It looked okay when I purchased it, but I didn’t check it thoroughly enough.
Regardless, I’m sure I’d go back again.

This Ross can get to be pretttty rough. Still though, it has a good selection and I often stop by when I need to do some shopping at the walmart at the other end of the mall.
I’ve noticed that the shoe slection at this location is either not as robust, or gets picked over very quickly. Also, there is almost no phone case/​earbud/​speaker section, one of the best parts of any Ross visit. I am a major proponent of the ross dress section for work and casual wear, and thankfully this location has not gone the way of the Irvine location in not separating juniors and petites from the rest of the stock.
Because of the mall entry only, this place is kinda a hassle to get into. The easiest access is packing behind the sears, but you still have to trudge through a portion of the mall. More, because this is off a mall, you get a lot of harried moms with strollers and teenagers on after school hangouts roaming around the store.
All in all, its a Ross — you get what you pay. And tbh, here its still a major value.

This store is always clean, well staffed and has a decent selection of clothes. The staff is always friendly and the store is always well ventilated. This is especially important in summer because Placentia is boiling hot. The store has a solid selection of merchandise, not the best but definitely worth the visit if you are driving thru Yorba Linda Blvd. Also, the store is easily accessible to the 57frwy.

Worst experience thanks to a cashier names Fernanda. She was beyond rude no costumer service !

This store always has a ton of merchandise at great prices! And this is one of the cleanest and organized Ross locations I’ve been to!

I came into this store looking for one item and somehow filled up my cart. I found several pieces of furniture. I was super excited until I got to the cash register. I asked if someone could escort me out due to the several heavy items, but was told that there were no employees able to help me. As I look around, I see the security guard standing nearby, and several employees standing around chit chatting. I understand if there’s a policy in place, but if you don’t allow customers to push the carts out to the parking lot, how do you expect them to carry out 50+ lbs worth of furniture?! I could exercise all I want and I would never be able to carry all those items out on my own. Ross, I am taking my love affair to Marshalls instead.

So my wife is 5 weeks post c-​section and her doctor just gave her permission to drive and do some light activity. I get home from work and she has had a tough day taking care of baby and our pre-​schooler. So, in support of light activity, some retail therapy was in order. I’m watching the kids so she can get out and relax a bit… Next thing I know, I get a call from her… Apparently, this Ross store WILL NOT help customers out with their purchases… Not only that, but they WILL NOT allow a woman who is 5 weeks off of a c-​section to use a cart to push out the items to her car. No, the only option for a woman coming off of major surgery is to carry all her bags, an ottoman, large tack board, and a baby memory box by herself through the mall to the parking lot. Yes, this facility values a shopping cart over their customers… A SHOPPING CART!!! C’mon mannnnnnnnn
I went back to the store to purchase the items, complain, and see the faces behind the complete disregard for customer service to a woman who is recovering from surgery. I also wanted to see if these shopping carts were made of solid gold or some other precious material which would explain why they value of the cart over customers. The carts were blue… Just plastic blue…

Due to back pain issues, I can only wear cross body purses which I actually prefer vs having something hanging off my shoulder, falling off etc.
Anyway…
I still haven’t found the perfect one and I like variety. Ross is usually a good choice for discounted fashion wear. I need to burn off brunch so I came in here to see what was up for grabs. There was a decent selection of cross bodies. Woohoo! However, cell reception in here is weak. Do yourself a favor and steal the wifi from Old Navy that is next door. It still works in here. You’re welcome.
Anyway…
I found a good designer leather cross body in black. Bonus: it also functions as a clutch and it was only $ 12. Also, found Hot Buns on sale for $ 5 vs $ 10 everywhere else. Patience pays off. Everything I needed in one area.
3 stars because it’s still a bit of a mess and not as organized.

Inexpensive house décor is the only reason I EVER shop here. Long lines and the clerk ringing never calls for help even though there is staff all over the floor doing who knows what. Help a sista out and freaking open another cash register!!! Horrible customer service makes me so… GRRRRRRRRR!!!

7 customers in the check out line, 2 customers in the customer service line and 1 cashier to handle them all. 2 employees walk by, look at the line of people and walk away to hang up clothes.
Even Wal-​Mart stores would know better than to do that. I mean, how sh! tty do you have to be if Wal-​Mart service makes you look bad?

Short-​n-​Sweet: have some stuff that have been «rejected» from other retailers, well lit, and great alternative to JC Penny.
Story Time: 4 stars for a Ross tells you a little something about me. I’m not at all rich, but if I can get some name brand stuff on the cheap, I’m there! I can pretend to be rich, and that’s what I have to do living out here in the OC. ;]
If you’ll look at my wonderful photography (1 pic), you’ll see it’s all men’s supplies. Somehow, my beard trimmer walked away. Total breakup without even texting me. What the heck, ¿right? I showed up that beard trimmer by getting another one from Ross… a BETTER one. Ha!
Then you’ll see I got some headphones. At the company gift exchange, I got assigned my friend who wanted some cool headphones, but I’m limited to $ 10 or less. «How about $ 9.99?» Oh Ross, you so good to me! They are blue, and from Sharper Image. I think he’ll be a happy camper.
Finally, you’ll see I have acquired the USHER VIP cologne. I promise you it’s not for me. Naw, it’s for the white elephant exchange. I could imagine my uncles just laying their life down in order to get their hands on this rather than keep their Reindeer hat or a snowglobe of Alcatrez. The cologne will be worth the $ 15!
This place is well lit, clean (before the chaos of Xmas), and it’s in a great location. In between JC Penny and Sears, you can’t go wrong in at least checking out Ross first!

Not crowded and clean.

I actually submitted this directly to Ross but they never called me back about it so I’ve decided to share it on Unilocal.
On 3÷13÷12, I visited the Ross store at 2132 N Orange Mall Orange, CA 92 865 at around 6pm. Upon entering the store, the loss prevention man told me to tie the bag I had from the Sears next door. I handed it to him so he could do it, but he said I had to do it. There was another employee next to him that said that it was just in case I was gonna «steal something.»
Their tone was rude and made me question why I would shop at a store that accuses me of stealing before I even go in? I was so offended and don’t plan on shopping at their stores ever again.

Bought 6 vases, got for $ 8 which I thought was a deal. Didn’t use for our wedding, still have stickers bar codes etc. Tried to return, couldn’t find receipt, just wanted store credit, they would only give $ 1.49 for each vase. Customer service sucks.

woohoo… got two of my sizes, small fitted dress shirts, indeed, dress for less– for reals.
wide selection of shoes.
not so busy, clean, calm, organized Monday noon.
be back for more.

Ross always has little nick snacks for sale that are fun to buy. I did make a purchase when I was killing time the other day. If you need cheap clothes this is a good place to start.

I’ve never seen a place so empty of merch.

Yeah, I hate this place. Kind of reminds me of the waiting room to Hell. Screaming babies, long lines and lots of poor people.
It seems like I used to be able to find stuff here. Now it’s like rummaging through a stranger’s basement. It sucks even more if you’re a guy, because these stores usually have crap for men.
Do yourself a favor and walk across to Old Navy, which is great for the money. If you really need the designer labels, go to Marshall’s, which a hell of much better organized mess. Or, if you’re a guy and really want something classy that isn’t Nordstrom-​priced, go to the Loehmann’s men’s store at the Tustin Marketplace.

It doesn’t come as a shocker that this place is an outrageously disorganized store… because that’s the way Ross does business. My brother summed it up best when he said that this location feels like «you’re shopping in someones’ basement.» What the hell does the manager at a Ross store do all day? It looks like a cyclone hit this store.
If you have the patience of a saint (which I don’t) you might find something acceptable to buy… otherwise go shell out a few extra clams and head to Old Navy.