Rico’s Delivery and Moving Services

The worst moving experience I have ever had. The first thing I did was confirm with Rico before I scheduled the move that I’d like to pay by credit card. Long story, at the end of the move his office tried processing my card over 12 times. Had they had the intelligence to call my credit card company they could have done a merchant verification and asked what information they needed to process the transaction correctly. Instead Rico threated to call the police on me and demanded I pay him check or cash. I think not, that is not what we had discussed and it’s not my problem that his office does not know what to do to properly handle a credit card transaction. I was harassed nightly by at least five repetitive calls near to 10pm or later at night to try to process this card, for days, but with no message I did not figure this out until Rico finally answered his phone 4 days later. I go to sleep early for work and find it again, totally rude and unprofessional to call a customer so late. Get a clue about proper customer service Rico. And what’s with random people calling me from your company? Do you not have the respect to call yourself after my horrible moving experience? Like I would ever give my credit card to someone that calls me from a number I don’t know. Ever hear of fraud?
Also, they showed up 5.5 hours late as well. Yep, scheduled the move for 9am and took the day off work so my loss of wages was for nothing. They then tried to overcharge my 5 hour move by another 30 minutes which I refused to pay. They should have given me a discount after showing up so late without answering a single call or text. How unprofessional.
Lastly, Rico’s Delivery and Moving Services are complete with careless drivers that drop things that you specifically told them are fragile and can break. They don’t give a darn.
Worst experience ever and just glad I’m not pathetic Rico. He really needs to learn how to properly manage a business and gain basic customer service skills. I wish I could give no stars.

Dont waste your time with these losers. We scheduled them to come 4 days in advance. They told us we will be there between 1 and 2pm. They never showed up. Wasting an entire day. My wife called them numerous times from 2 to 3 and no answer. I called from my number and low and behold someone picks up. I tell them that we had an appointment and that im f… ing frustrated. The guy on the phone starts to tell me im disrespecting him. Im like all i said is that im frustrated. He proceeded to tell me about being disrespected. I told him to cancel the service. If he is reading this… you are a piece of shit. Dont waste your time with these losers!

Rico and his crew where amazing! I would definitely recommend them. Very nice, respectful gentlemen. On time. Professional. All my items delivered in perfect condition.

Rico’s Delivery and Moving Services was a recommendation through the friend of a friend. Rico, the owner rescheduled the quote at the last minute, which should have been a warning sign. The quote was 4 men @ $ 100 per hour for all four. The arrival time was for between noon & 1pm. Rico’s company called at about 9:30am and said they will be arriving within the hour. Only 3 men arrived, not 4 but the hourly rate remained at $ 100 per hour. One of the men asked me if, «Would you be a doll and go to Home Depot to buy shrink wrap for the furniture because we left it at our last job in Santa Margarita.» The men went off the clock for 45 minutes to get the shrink wrap. One of men picked up a drawer without wrapping it and it broke as it was apparently too heavy to carry alone. Next, one of the other men began to throw up, saying he had allergies and would no longer be able to work. Now we are down to 2 men @ $ 100 per hour. At 2:07 pm, the man throwing up went to the truck and no a one else had come back to work. A friend and I had to tear down the bed ourselves as the Rico employees stopped working as we found out by calling Rico, the owner. Rico then had to drive from San Clements to come and tell his workers to just get the job done. Rico and a man he brought with him helped the other two guys finish loading the truck. Rico said that one of the workers was his son and that they are sensitive, that «We hurt their feelings,» when we asked, «When are you going to move the big pieces?» We got the truck unloaded at the new location. Rico the owner did not go to the new location. Rico’s son billed for six hours, $ 600, even though the receipt showed 2.75 + 2.75 in military time, totaling 5.5 or 5 ½ hours. Should have been $ 550. This company deals in cash only. Rico’s son called 911, telling the police, «The lady is in the house and refuses to pay.» Even though we are in the front yard, cash in hand, Rico’s son would not accept $ 550 cash. Rico’s son was extremely angry, aggressive in his posturing and inappropriate language. Eventually, Rico’s son did accept the $ 550 cash. They gave us a signed receipt. The police did come to the house, asking if Rico’s son could take a picture of the receipt as they did not have a duplicate. Rico’s employees also talked with neighbors telling them unkind things about us. One of employees even accepted beers from one of the neighbors. I do not recommend this company for moving.