Red Hot Hearth & Home

I’m so glad the weather has finally cooled and I can enjoy the fireplace that was installed by Red Hot Hearth & Home this year. It’s works perfectly, looks beautiful and we are really loving it!

Super nice; but sub contracting is not the way to go… Especially when your tools get lifted.

I was going to sell my house, and I needed someone to help replace my fireplace. I shopped around and found Frank, who immediately understood my need. Within 30 minutes, he helped me find the right fireplace without needing to come to my house to do any measurements and estimation. He even offered me discounts since the fireplace I needed was considered an older model. He recommended that I save money by finding someone else to install the fireplace. I told him that I thanked his consideration, but I had called many handymen who either were not licensed to do the job or did not want to do it. Frank called his installation team and found me a bargain installation deal without me asking for it. The entire process was so smooth, and I got my fireplace done and installed within 3 days! Frank was very professional and customer-​oriented. He understood my need and budget without needing me to mention to him or bargain with him. I did everything over the phone, and Frank was so responsive via text and call. His assistant also was quick at emailing, and his installation team was also great. They pushed my appointment early knowing that I wanted to sell my house badly, and they showed up on time and spent just 2.5 hours to get all the work done without making a mess. I just feel so thankful since I was Unilocaling so much and contacted at least 6 contractors and fireplaces before having found Frank, who was super responsive, customer-​oriented, and knowledgeable! If you ever need help with your fireplace, give Frank a call! I am sure he will not let you down.

We recently converted our 1930’s wood burning fireplace to gas. Frank and Jonathan did an excellent job on the conversion and we would highly recommend them. Frank was on-​time for all our appointments and the work was done neatly and efficiently. We couldn’t be happier with the results.

Frank and his team installed a new fireplace along with all of the rock work and transformed our room! He was great to work with, had some great ideas and always followed up. Our guests wow at the room. Highly recommend.

Not only do they provide great service, are punctual, and very friendly they’re fabulous designers. We had no style ideas, only knew we hated our ugly red brick fireplace. Frank came to our house was able to tell us what kind of fireplace we needed and was so helpful with his design recommendations for the liner, frame/​door choices, and stone colors. His tile and fireplace installers did the same thing. I picked out a stone with the colors Frank recommended but when the tile setters got to the site and asked what pattern I wanted, I was stumped-hadn’t even thought about it. My husband told them it was their choice and I couldn’t be happier. It’s very high end-​could be in a magazine.

We called for a sweep and Hood. Installer came and was continually looking at his watch, telling us our sweep was taking him too long, making him late for his next customer. He would not climb the ladder to measure the hood as it said it was too high… When I called the owner Frank, he immediately got onthe phone with a defensive anttitude and said «ok, lets hear your side cause I already talked to my guy». Frank told us his guy rarely has complaints, didnt apoligize at all and stated he stands by his employee. The installer was nice, but Frank was rude and unprofessional. Will never use them again or refer anyone to them ever.

The service from Red Hot Hearth is great. The installers called me the day before and showed up at the scheduled time. They completed the installation in just a few hours and they cleaned up any mess that they had made. They were courteous and they took the time to explain my new system to me. My fireplace works just great and I would recommend them to anyone.

I have no doubt that the staff and owners know their stuff, however when I received a emailed quote from Frank (the owner) for a competitive gas fireplace, he would not «Meet or Beat Any Competitors Price» as is clearly written on the quote bid sheet they will give you. The difference for in price was only $ 115.00 and since the item I was purchasing was a commodity, I was absolutely looking for the most aggressive price. When I called Frank he flat-​out refused to honor the lower price although it was clearly written on his bid-​sheet. That was it for me. I purchased my unit, supplies and hired the installation contractor from the competitor in Culver City, called Armands. They were more than willing to work with us. I wouldn’t use them after this experience.

Look no further. Frank Steward and Red Hot Chimney is where I go for my fireplace work. We had a Valor insert installed and it runs perfectly. First they did a chimney sweep to clean out the old wood residue and put in a direct vent insert. Friendly service and they’ll save you money by cutting a few corners to work with your budget. They do everything from installing mantles; fireplaces and chimney sweeps.

I called to have an estimate done for remodeling our fireplace. We had received an estimate from them previously, but extenuating circumstances caused us not to proceed at that time. I was ready to sign a new contract — the old one was for over $ 5000 by the way, not a small job — but needed an updated estimate. The woman who answered the phone told me they were pretty busy, so I should just take a picture of what I want and bring it in to their shop so «Frank» could take a look at it. That is how they do business? That is completely unprofessional and ridiculous. They expect to receive $ 5000+ based on a quote based on a picture? If they are so loosey-​goosey about quotes, I can just imagine what their work looks like. No Thanks!

AMAZING service, no need to look any further! After months & months of research I came across Red hot hearth & home while searching for a company to repair my fireplace. Not only did Frank make the Process easy but he kept it at my budget and the service turnaround time was impeccable. They replaced the walls inside my fireplace, painted the interior and added the fire & Ice all in 3 hours. The were quick and worked very clean and were a pleasure to work with. AND most importantly very honest!!! After working with nightmare contractors for the last 4 months of my home renovations It was so refreshing to work with such a great & honest company!
Thanks guys!!!

I went in the other day needing a new gasket for my wood stove. After looking through what they had in stock, it turned out they didn’t have what I needed, but could order it for me. Since they knew it was our only heat in the house, they sent me down the street to another patio and fireplace store to see if they might have it. After waiting 20 minutes to even be acknowledged at the new place they finally helped me, but were not knowledgable on what I needed. So back over to red hot I went, where they looked again in their stock, and through catalogs to help me order what I needed.
One of the guys came up with an idea for a part that would work perfectly and they gave me a good price as well! I felt like they spent just as much time helping me with my $ 25 part as they would have with someone purchasing a custom fireplace for thousands of dollars! Thanks guys, we are warm and toasty once again :)

What an amazing service run by Red Hot Hearth and Home. I own a home built in 1946 with the original masonry and there was a rusted over damper that is completely jammed open and I figured it needed to be replaced. Frank was very nice over the phone at 8:30 in the morning (returning my phone call from after hours the night before) and without upselling gave me my options. I could repair the damper or install a chain pulled top damper that would ensure no air flow came through my chimney. This was the initial issue since it was FREEZING in the winter in our living room and face of the sun hot in the summer. Jason came out at 2:30 as promised and let me know my options. He also advised that I should probably redo my entire 67 year old chimney but it wasn’t necessary that day and could be done later. Jason was done in about 45 minutes and the pricing was very fair. We have a great new damper and no more air flow.
Thanks guys! I do not see how anyone else in this industry compares (I had two other companies ignore me before Frank called me back).

THE worst!!! I can’t actually say anything about their work because I can’t get a call back to schedule an estimate. It’s been a week since I called for an estimate, I finally get a call and they say «I’m going to have someone else call you back» WHAT?!? to schedule an estimate? Crazy? Horrible at making an appoinment, I would be scared to see what kind of work they do. probably take your money and never call back kind of people.

Hard to find good help when it comes to fireplace repair — but Unilocal props to Francois!
I tried to fix my failed electric siwtch gas igniter on my gas fireplace, and bought the suspect replacement part on EBAY, installed it, but then it still did not work. I called out Francois who quickly assessed the situation, and verified that my fix was correct, but the part from EBAY was non-​functional. It was supposed to be new — but it was a defect. Anyhow, Francois had the right part with him, and was able to make the repair. He gave me a fair price — especially since I was hoodwinked by the EBAY part seller. If you need an expert on gas fireplaces — Francois knows his stuff, is very professional and will take care of you fairly.

Francois and the team at Red Hot Hearth & Home were friendly, knowledgeable, great to work with! We got service scheduled within one day.
We had an electric fireplace that wasn’t lighting. I had a handyman come out and he couldn’t determine the problem, thinking possible thermocouple, etc. Francoise pin-​pointed the issue immediately — no parts needed, just good ol’ fashion expertise and fixed it in 30 minutes.
What I like best is that if there was a major issue, he could’ve tackled that too. You just want someone who knows what they’re talking about, can fix right away and to not try to sell you repairs you don’t need. Would highly recommend these guys if you have a fireplace issue.
I hear they are great at advising and installing fireplaces too so if you’re looking for one, give them a call!

did a great job on the installation. looks neat and professional. would use them again for any type of chimney work.

I had a problem with a one year old Lennox fireplace. It wouldn’t ignite. Francois talked me through it over the phone and I fixed it myself. He charged me nothing. Saved me money and tons of time. I can’t say enough good things about a guy who would do that.

Our fireplace opening was not standard size so we had to do custom ordering. Francois came to our house with his iPad loaded with all different options and looks for fireplace doors. He made the measurements and explained how it will be installed. The doors at Home Depot and Lowes require drilling but the ones from Red Hot are tension mount ones. Drilling is not recommended if you have a real firewood burning fireplace and you plan on using it quite often.
Margot took care of the paperwork and everything was done electronically which is great because I hate how you get piles and piles of paperwork and they just get lost in the pile. It is also more green :) I just think that it’s the right way to run a business because we’re in the 21^st century. Let’s get rid of paper when possible!
We ordered the door right before Thanksgiving. The door arrived two days before Christmas and Francois’s team came to our house to install it the day before Christmas so we can use our fireplace! The installation crew was extremely courteous and the installation took only a little over an hour. They also kept everything very clean so we didn’t have to do a big sweep after they left.
Also, most places in the Orange County area require a deposit before they come out to measure your fireplace which I thought was ridiculous. Red Hot did not require a deposit and their service and knowledge was way more superior to the other nearby fireplace stores.