Off 5th- Saks Fifth Ave

Suzanne Goldstein goes above and beyond in customer service! Thank you for making shopping at Off 5^th such a great experience! You’ve gone above and beyond the two times my husband and I have shopped there. We will definitely keep shopping there because of you!

This store is getting a single star from me strictly for the customer service. I was in the store an hour before closing at 9pm. They couldn’t wait to get all the customers out! My boyfriend was in the dressing room and a worker literally took the clothes he was trying on to restock them and get us out! It was 10 minutes to 9pm! We had to make him go back and find the shorts! To make matters worse, they were so unprofessional about it. Made us feel like we had it coming since it was close to their closing time. We are frequent customers to a different location and I will make sure to only shop there going forward. We purchased two items even though we were pretty displeased… they should really treat their customers with more respect than what we experienced today. There was ONE woman workers that continued to be pleasant and smiled at people as they left the store.

I just had the worst imaginable experience in your store located in the City of Orange, CA. Sandra Kaminskas (Women’s Area Sales Manager) was absolutely rude, unprofessional, and unpleasant. As a long time frequent Saks customer I am offended and will rethink where I purchase apparel and accessories from in the future.
The other two managers in the store Derek White, and Dixie Nguyen made every attempt to be pleasant and clearly disagreed with Sandra, however they didn’t want to step on her toes. I purchased a watch as a gift for Christmas, and was in the store to exchange it for a different color (To silver from Gold) — The watch was the same price, and the same brand.
Sandra accused me of having a link to the watch removed. ABSOLUTELY RIDICULOUS and ABSOLUTELY OFFENSIVE.
My irritation now has nothing to due with exchanging the watch, rather the way Sandra Kaminskas treated me in the store.
I left a message with both the store director and regional vice president to follow up.

I like the store, conveniently located but not much selection to choose from in the women’s department … In terms of shoes, bags and clothing compared to the one in Costa Mesa. However, customer service is definitely better than the Costa Mesa location. They actually smiled and are willing to assist you. Thanks!

This review is based on our visit to this location today. My husband and I always cruise around the outlet stores, after we get out of the movies. We usually come into this Off Saks 5^th Ave. I immediately found this beautiful black suede/​fur vest for fall. Beautiful. Originally priced at around $ 120, it was on sale for $ 59.95. SOLD! Yeah!
My husband looked at several jackets. The sales tags don’t always match whats on the gondola. So you always need to double check the prices. My husband was trying on jackets, and the security tag on the jacket kept going off every time my husband put on the jacket. The first time it went off, it just kept beeping, and beeping, and not one employee even looked our way. My husband had to go find an employee to turn off the security tag on the jacket. As soon as my husband put it back on, it went off again. The employees seemed put out by the fact that they needed to resolve the security tag beeping issue. The jacket didn’t end up fitting anyway.
The store itself has many, many treasures. You just need to have the time, and patience to sift though items. The employees are HORRIBLE. Do not expect anything special from the employees. They won’t care, and I don’t blame them. Its retail hell. The makeup/​skincare department seemed clean, and put together. The rest of the store is spotty though. Organized in one area, messy in another. I did not use the restroom, although I hear they are wonderful.
Will we be back. You bet! Go shop here, great deals!!!

Despite being a marked down Saks, the blueprint and showcase of the entire store and its separate departments were so attractive to the eye. Each department used to be so organized and spacious and subconciously enticed me to shop more… espcially in the shoe dept! The shoe department was soo open and and spacious and bright and were grouped according to designers/​brands! The shoes were well organized and were displayed to catch your visual attention. There was even a number of benches to accomodate women trying on shoes and their patiently waiting male counterparts. This was the one place my fiancé actually enjoyed coming with me to shoe shop, while he could be on the phone and sit comfortably!
The above was all in reference to up until about mid 2014. Presently, for some reason, Off 5^th has decided to model their store blue print similarly to Nordstrom Rack: crammed, cluttered, claustrophobic! They have done away with the inviting and open shoe displays, again making aisles of shoes like those of Nordy Rack with aisles grouped according to shoes sizes. The mens departement is better organized than womens.
I will say, however, that the restrooms here are great. I will go out of my way and walk from the opposite side of the plaza solely to use the restrooms at Off 5^th. Any establishment that has well kept restrooms are A-​okay with me!

This is for the grand opening in Cerritos today. Walked in and the only one to acknowledge my daughter and I was the security guard… not off to a good start.
We walked half of the store was pass by by a manager and three employees none had a hi, bye, nothing!

This place is amazing. Naomi is great. She helped me out and was so kind about everything. Def great customer service.

Just left this store. I had to find a manager to open more fitting rooms. Four fitting rooms open with seven customers waiting. It took the manager way too long to pull an associate off of the floor to open more rooms. There were six associates working in the ladies department, ten steps away. Now I remember why I don’t usually shop there.

We bought two Valentino silk scarfs yesterday and Johnny at the register really harshly removed the alarm plastic thing, hitting the magnet really hard. Bang it against it several times and shaking the whole scarf. Needless to say, when I got home, I found my scarf’s tag was torn. The price tag was missing.
Thank you Johnny for ruining the silk scarf and making it now worthless with a torn tag.

Most of the employees here would find themselves much more suited for a target. Terrible customer service, attitude problems, and a poorly kept store.
Decent selection, but stick to buying in the store. I ordered a Valentino bag from their website and it came looking used. The bag itself was poorly made too, if I hadn’t spent so much on it I would’ve thought it’s a replica. Received no care in the return either.

Two incidents happened that I vouched myself to never return to this particular location.
1) Encounter with store manager Sandra. She promised to call me back but she didn’t. She flatly told me that it is my fault for buying a defective product (not the manufacturer of the store for selling it). Wow. Her attitude is horrible.
2) I was standing in front of a cash register when two cashiers were talking about coupons. A male customer came by and asked if he can have a coupon? They both said they don’t have any. I saw in clear view the coupons in front of them (and I also saw them handing those out to a few customers. As the man walked away (provably about 15 feet), one cashier turned to the other «do you hand these out?» Pointing to the coupons. The other cashier responded «yea if it’s someone I like then I will give it». I can hear them because I’m standing right in front of them.
So clearly, both management and workers don’t really give two sh! t about customers. They don’t really need the local business because they are making big sales with tourists (no returns, no headaches for workers, bigger profit for company) a win-​win situation (everyone is winning but the customers).

Sad to say I’m giving this place 2 stars only.
I do like coming here for Suits and Dress clothes as well as Jeans.
Unfortunately if a store says they open at 10AM why do they not open at 10AM? They didn’t open the doors til after 10:05AM…I know this might seem petty but you’ve got people waiting outside and you are considered a major anchor store in this area. Last Call opened and so did other places around but still doors weren’t opened yet… You would expect on a Saturday they would be ready for this…
After I picked up a few Suits to try on I asked the lady at the cash register if I can try them on and nobody was at the Fitting Room area so I waited… and I waited… and I waited… it took about 10 to 15 minutes before someone arrived to get me into a room…
Pricing isn’t clear either on the products when it’s on sale…
One part says 50% off but it depends it’s quite confusing…
Anyhow…I hope they get their act together!

ZERO STARS FOR CUSTOMER SERVICE.
I walked in with my boyfriend, I was hoping to get a purse so we made our way to the hand bag section. We were browsing around and a what seemed to be very helpful lady walked up to us and asked if we needed any help. I said «no thank you just browsing». After saying this to the lady she turns to my boyfriend who was showing me a bag asking if I liked it and rips the bag out of his hang pretty much yells THANK YOU!!! And walks away… Maybe she was having a bad day but damn. Needless to say we walked straight out of there, empty handed and will NOT be going back because I don’t want to further piss this lady off, maybe next time she’ll throw something at us!

So, until today, Saks had never really been my store. BUT, when looking around for some Black Friday goodies for my husband, I found a ton of stuff that I knew he would love.
Particularly, they have great selection of Penguin, Superdry, and Ben Sherman.
Without the extra holiday savings, the store is a bit pricey for me, but was so happy to stock up!

Since it is an outlet store, selection varies, and you are going to find some products that are meant to be sold at the outlet stores only, but in general, the merchandise is good and well priced, especially with the sales.
For guys, the shoes are usually a pretty good deal, the suits can be a good deal (though you need to go elsewhere to get them tailored) and the casual clothes are good priced, where there is a good selection. I tend not to wear the trendier designers, so sometimes the selection is a little thin on what I like.
I have also bought my wife some jewelry from there. There is a designer she really likes, and they carry a small selection of items at a pretty good discount (again, counting in sales) over retail.

I come all the way from Brentwood to shop here. I want designer brands at a more palatable cost. I like the layout of the merchandise and cleanliness level. Much nicer than Last Call or Nordstrom Rack.
What I can’t stand is the check-​out system here. You guys need to make it very very clear that there is ONE line in the center and you pull people from that spot. I’ve been here too many times where I’m told to stand in the center line, yet other people who start lining up directly in front of a registered gets checked out. Be consistent and put up signs.

what caught my eye and lured me in was their beauty department (set up by the windows. They know exactly what they’re doing! ;)
They have MAC, Bobby Brown, Este Lauder, Smash Box and other major beauty brands. Although they have a wide selection of fragrances and cosmetic, they don’t have every shade or skin type. The prices are fantastic though! MACs studio fix is $ 19 and powder is $ 17. The extensive fragrances are also a real bargain buy.

I love off fifth, they have the best selection, the best designer brands, its always clean and well organized and the staff is nice.
If you come at the right time during a special sale you can get great deals, I have bought so much here over the years, I love the concept.
Like any outlets you have to be at the right place at the right time.
You get the best quality at a descent price, what more could you want?

I finally had the chance to stop by here the other day, and now Off 5^th is one of my favorite places to shop! I can’t believe I waited so long to shop here.
Getting ready to start some Christmas shopping, I had originally parked outside of Off 5^th to enjoy some great parking and walk through the store to get to the mall. To my delight, I noticed tons of great clothes and accessories at wonderful markdowns the moment I walked into the store.
Kids and women’s departments were to the right, and men’s clothing was to the left. Down the middle of the store were jewelry and handbags. Signs for 30−50% were posted everywhere!
I heard a friendly greeting as I walked in the door of Off 5^th, and there were helpful salespeople everywhere. It was very busy that afternoon, but store was still clean and fairly organized considering the large crowd.
The highlight was the beautiful handbags at 30% off! Marc Jacobs, Michael Kors, Rebecca Minkoff, and Badgley Mischka were just a few of my favorite brands.
The shoe department was another fun department. Everything was so organized, and they had a really great selection. They also had these big comfortable sofas near the shoe department to try on shoes or even take a quick break.
I signed up for the Off 5^th Rewards (More!) card and have already received some emails about fun sales. I will definitely have to figure how the discounts and coupons work in the future.
I’m really excited about finding this great store. There are super deals here for everyone!