LA Carpet

LA Carpet installed tile in my bathroom and did not replace the toilet properly. Months later after a very slow leak under the tile, mold got into my walls and vanity, which ended up being very costly! When I called LA Carpet customer service and spoke to Fred he told me they are not responsible for their toilet installations and they would do nothing.

We were able to close escrow with bare floors and had our entire 3900 sq ft house’s flooring done with Holly at the Orange location. We had hardwoods on the entire first floor, and carpeting on the second floor. Plank porcelain tile was laid in all of the bathrooms and laundry room. Not only was Holly great to work with but the installation crew did an outstanding job! We love our floors!

They installed hardwood floors in our home a little over 3 years ago. At the time they state they sealed the concrete and put down a moisture barrier. We now have water damage to part of our floors and they will not stand behind their work. I would stay away from them or at least their installation, they will not stand behind their work.

We purchased kitchen cabinets and carpet from Michael at LA Carpet. We financed part of our purchase at 0% which was very helpful. In the end I feel like we got high quality wood cabinets at a fair and affordable price. We did not have the budget for a custom kitchen with custom cabinets, and I like quality, but I am very satisfied with the product we received. These are all standard sizes, but they fit nicely and I would do it again.
Although basic baseboard and crown were included, I ended up doing that on my own so I could have a specialist really install it to perfection. After the install there were a couple doors with minor blemishes and the company was quite happy to replace them without any arm twisting. That made me feel like they stood behind their work and their product.
We were told it would be 1 day to demo and 1 day to install, but of course that was overly ambitious and life just doesn’t work that way on these types of projects. Michael was definitely our advocate. As a manager he has influence, but there is always that invisible manager a level up that has the final say. For example the install should have been two guys working together, but it ended up just being 1 guy working really really hard on his own and doing the best he could. Michael tried to get a second installer through the manager above him but it just didn’t work out and the install took longer than expected. I have learned to just plan for those wrinkles.
The carpet installers really did a nice job. They showed up on time, moved out our furniture, installed the carpet with TLC, and then put it all back again.
Yes, although everything was not perfect, I feel very good about the quality of my purchase and would do it again with Michael’s assistance.

LA Carpet is the BEST!
A huge shout out for LA Carpet! You can’t beat their customer service! They stand by their customer and remedy any issue you may have immediately and then deal with the carpet manufacturer on their own.
Installation is guaranteed for as long as you own your carpet and their installers are extremely nice, respectful, and professional.
I would recommend LA Carpet to everyone!
110% satisfied customer!

Just had LA carpet install a stain master medium grade carpet for a great price. I shopped at NY carpet, which is hit or miss on price depending on who you talk to. I went to Sterling carpets, sorta shady in pricing and service. But LA carpets are professional, transparent, and easy to work with. We worked with Holly and she was punctual and accommodating. We picked a date, they called a few days before to confirm. During the day of install they arrived early, did not take a break and finished 5 hours later. The two man crew carefully moved the furniture around and made sure everything was put back in place nicely. The install of the carpet was flawless. If I need carpet again I wouldn’t hesitate to call them.

After months and weeks of researching in what type of carpet we wanted. We knew what type of color and material we went to Lowes we went to Home Depot and they charged for extra padding and furniture move and was way more expensive. We got a mailer for LA Carpet and we decided to check it out is it free upgrade Padding and free furniture move so we decided to give it a chance. WE went to LA carpet and the representative Michael came out. WE told him what type of color and type of carpet we wanted. WE made an appointment to come to our place to measure He showed us different carpet colors. WE finally made a decision two weeks later we got our carpet installed. Michael was a very helpful representative and gave great customer service… thank you Michael and thank you La Carpet

We used the Shop at Home service from LA Carpet and could not be happier. Our sales rep Shirazeh was great. She got a good idea of our tastes and helped us pick out an amazing laminate floor and carpet for our new home and gave us a great price. We told her what we could afford to pay and she didn’t try to oversell us on anything. Installation was quick and professional and the final flooring looks great.

We had both hardwood floors and carpeting installed by this company. From our sales person, Alex to the two crews who installed for us, it was a great experience. The schedulers were very accommodating, the work was very professional and the results stunning. I will recommend this company to anyone who is the the market for new flooring. Thank you!

LA carpet made it easy to buy carpet! From my in home sales rep to the installation of the carpet! It went very smoothly! Thx u

Great company! Walked in with the wife, we had our selection down in 10 minutes, and our fantastic rep Michael in Orange met us out at our property that same day. Super fast service, top quality salespeople, and equally great installation as well. Thanks!

Michael at LA Carpet is excellent!!! He helped me so much. Stop into this store for immediate assistance with picking out and purchasing your carpet. The showroom is beautiful. The choice of carpets is the best. Michael went over and above anything I could ever expect from a professional salesman. He knows his business well. The installers are so nice and helpful. I LOVE my new room and its because of my carpet. Thank you so much.

I called the Orange location and within 20 seconds I knew I didn’t want to deal with this company. I could barely understand the man who answered the phone and he seemed to be too busy/​annoyed to have the conversation with me. He was extremely rude and far from helpful. It was such a bad first impression that I will definitely be calling another company to come replace our carpet.

We bought our carpet from LA Carpet Orange. We had special needs for the stairs and Holly, the salesperson, was very attentive to our requirements. She spent considerable amount of time to understand our requirements and got us the installation team that gave us what we wanted. She is a caring, knowledgable and considerate person that we were lucky enough to work with. Furthermore her price was the best in town. I highly recommend her services for your flooring needs.

Fantastic customer service!
Ross did a wonderful job helping us pick the perfect carpet for our living room and office. We were sold immediately on his patience and knowledge.
Workers were quick as well. In and out in just under 3 hours.
Thanks again L.A. Carpet — See you soon for the upstairs!

We were looking for carpeting for our entire house and shopped around at all the name brand stores. We also read reviews on Unilocal.We settled on L.A. Carpets in Orange based on several factors. Our sales associate, MAK, was extremely knowledgable and very helpful in helping us slect the perfect carpets for our home at the right price and financing. We are very happy with the results. The carpets fit our home perfectly. The installation staff was prompt, courteous and professional. They did an excellent job installing the carpet and cleaning up after themselves. They also left us several nice remnants which we plan to have finished to use as area rugs. We highly recommend Mak at L.A. Carpets, Orange, next time ypou are looking for quality flooring products at a reasonable price. Five stars all the way around!

We stumbled upon LA Carpet in Orange after reading the positive Unilocal reviews. We drove right past the shop the first time, since I didn’t see the yellow sign!
This was our first time buying carpet, and we didn’t really know where to start. We had looked at other stores and were pretty overwhelmed. Mak was awesome, pulled several carpets that matched my terribly vague description of what I was thinking, and we left the store that day samples in hand. Mak came to measure the house and was very helpful and straightforward with pricing.
We had to order the carpet we wanted (not in stock), and it came 1 week earlier than promised! The installers were fast, professional, and FAST. They carpeted our entire house in less than half a day, and took all the old carpet with them. It looks fantastic and I couldn’t be happier with my new carpet. They also beat the price of several other carpet stores by far!

I agree with all the reviewers… I was helped by the manager, Kamal and he was just awesome! Very detailed introduction to their products… Great service & good pricing!

When I was looking to put granite countertops in my kitchen, a friend recommended Kamal at LA Carpet. He was extremely helpful and easy to work with. I got a good price (everything included… no hidden charges), and the counters look beautiful. I was so pleased that I contacted him again to get flooring done. I was a little nervous about the expense, and told him I wanted to do some comparison shopping. He had no problem with that. He told me he understood that it is a big investment and to take my time and let him know if I had any questions in the meantime. What an unexpected and refreshing sales style! I suspect he knew his pricing was competitive and that I’d be back. He was right.
When it came to flooring, I wasn’t sure exactly what I wanted, and kept asking Kamal to quote different combinations of things. I eventually settled on carpet in the bedrooms, the «wood look» tile in the rest of the house and baseboards throughout. Kamal remained helpful and patient through all my indecisiveness. He kept in contact while the job was being done, and even checked on the work site a few times for me. After the job was completed, I reported to Kamal a small concern I had, and he had the guys out the next day to address it. The work they did looks amazing!

LA Carpet in Orange is the best! Great price, great service. We got granite countertops and loved them so much that we recommended Kamal (who is very knowledgable and went above and beyond for us) to our friend, then we went back to him for flooring and had another great experience! The installers were just as great. We appreciate the quality and highly recommend this LA Carpet. Our friend was also very happy with her experience.