Keller Eye Associates

No stars if I had it my way! Unilocal forces a Star… Passing the word to my AFSCME/​county Co workers & friends, don’t come here with our VSP eye insurance: this place wants more money just for the contacts exam, other places do not … We have NO Co pay… So stay away from here. They wanted $ 85.00 just for out of pocket… Hello no Co pay… I’m go to another eye Dr.

I’m not sure who these crazy people are reviewing? I saw Dr. Sinchai in 2013 and he went out on his own. I’ve been a patient for 15 years, seen Dr. Keller many times and the staff has always been polite, efficient and professional. Dr. Keller did surgery on my husband both for LASIK and cataracts and he is seeing ²⁰⁄₂₀. I am sorry these people didn’t have a good experience.

If I can give this place no star, I would. I went here with my boyfriend’s mom, and the receptionist was really impolite. She seemed really annoyed and frustrated right when we walked in. Afterward, we got called into the room. Let’s get to the point, the doctor is very «smartass» like. I simply picked up my phone because it rang and he was like «can you take it outside?”-rudely. He thought I was stupid and kept on asking me if I knew what immflamation. RUDE. He gives you the cold shoulder and does not want to answer your questions, if he does, he makes you seem very stupid.

I would not recommend this office. I was told I could not make my appointment with Dr Keller because of my insurance (he would only do a quick check up).
I was seen by the female dr who gave me an rx for glasses that was too strong. I had to then go back, and was seen by Dr Sinchai, who was getting frustrated because he couldnt figure out what rx to give me, since I actually DONT NEED glasses.
I was unhappy with the dry attitude/​service these dr’s provided, and they all contradict each other in opinion/​analysis!
On top of all that! You have to pay for parking every time you go in. Coming here was a waste of time and money!
I will not be returning.

These other people are nuts… These guys are great. I called and spoke to a real person, not pick 1,2, or 3 I showed up and was greeted by a friendly receptionist. My exam by Dr Keller was very thourough. I even brought my parents back and they both had successful cataract surgery by Dr. Keller. The staff is very caring and took time to explain things to us. My only complaint is they are busy at times and we waited on one with my parents visit a little longer than I would have liked. But I guess that happens.
Just go — they are awesome. Great surgery result for my folks.

We were referred to this office by our doctor and made an appointment for a Tuesday at 2pm. Tuesday, at 12pm day of the appointment the call and say we «just ran your insurance and you are not covered and we cancelled your appointment.»
1. Run the insurance day before
2. Consider the fact that people might have transportation problems.
My poor mother has a bad knee and was on the bus on her way to the appointment. I called her to let her know that her appointment was cancelled, she was very disappointed.
Customer Service is not a priority here, look elsewhere everyone.
They cancel YOUR appointments at THEIR convenience.
should of read the the Unilocal on this office.

I think Dr. Sinchai is wonderful and cares about his patients.

Dr. SINCHAI at this office canceled my appointment because I’m not important enough for him to come in and see.
At least, that’s what I heard when I walked in for my eye exam and was asked if I got the messages about how they went ahead and canceled my appointment since Dr. SINCHAI didn’t have enough patients to be bothered with coming in.
So I said, «You’ve lost my business.» And I proceeded to share how the office was run poorly from the get go. For example, when I first contacted the office inquiring whether or not a particular appointment time was available, the receptionist wanted to strong-​arm me in to committing on several items before telling me. I politely declined, she put me on hold. I eventually got the particular appointment time with another scheduler (had a day of for med appoints which of course, is wasted).So, this doc cost me money and time.
In conclusion, don’t get involved with a doc with no head for business or customer service. They are generally not well-​rounded and I have discovered on previous experiences interfacing with this type of doc that they are mostly concerned with their BMW payments.