Karen Lau, M D

I have had a horrible experience with Dr. Lau’s staff. They are unprofessional, unfriendly, don’t have a clue about medicine or terms thereof. They are disorganized and don’t care. What a shame! Appointments are not written down that they make and your time is not valued. They have non-​medical staff giving you personal test results that they can’t explain. The doctor is good but trying to get to see her is a crazy challenge of frustration.

I am very happy with my relationship with Dr. Lau. She is friendly, intelligent and well-​educated. She encourages me to do better without berating me or putting me down or talking down to me. She listens carefully and answers my questions respectfully and relevantly. She takes time and doesn’t rush me through. She also speaks English perfectly. I have been looking for a doctor like this for a long time. Thank you, Dr. Lau!

Dr. Lau is a great person. I went in for a yearly physical. My readings were a little off and she took the time to explain how to fix them and answer all of my questions. She recommended me to a wonderful doctor for a procedure, and I could not be happier!

I switched to Dr. Lau this year, and I’ve waited for a few visits to pass before reviewing so that I could get a good feel for the place.
First, let’s get the one bad thing out of the way. You will wait. You will wait a lot. I have never waited less than an hour after my appointment time to see this doctor. BUT…
She is ABSOLUTELY WORTH THE WAIT. You probably wait because she spends time addressing each and every one of your concerns in depth. (And because this office is also a pulmonary specialist office dealing with a lot of slower moving seniors who need a lot of care.) You won’t leave with questions. If something is concerning you, she will take care of it.
I told Dr. Lau that my last doctor just didn’t do much and I really wanted to keep better tabs on my health. She got me full blood work and discovered my high cholesterol and has me on a plan to try to fix it, with another check scheduled for 6 months out. My last doctor once saw high numbers and just said, «Eh, you probably ate red meat the night before the test.» I told Dr. Lau I was concerned about skin cancer due to being a ginger and having been burned a whole lot as a kid. She does a full head-​to-​toe check for me and has removed (in office) several areas of concern. She keeps me up to date on my vaccines, which my last doctor never even mentioned once. She’s making referrals for me to a neurologist to figure out what’s going on with my carpal tunnel, etc. She gets me the medications I need and always makes sure they are safe for a breastfeeding mom (without the weird judgment about nursing a toddler my last doc gave).
I have been so pleased with the care I’ve received from Dr. Lau that I will gladly overlook the long wait to see her. If you’re pressed for time and need to be in and out in 10 minutes, this is not the doc for you. If you want to know you’re getting attentive, evidence based care, then this is the doctor for you.