K&G Appliance

I wish I could do zero stars! Beyond beyond horrible. I can’t even put it into writing how irresponsible and horrible they are. It’s been 3 months and we are still without a dishwasher bc of these people. So messed up!

I wish I could give them a zero because they are terrible. They were contacted to us by our home warranty company and the technician that came out was completely rude and so was the lady that answers their phones. They couldn’t fix our issue and held our part for 4 days before they even called to schedule the appointment. They claim they are so busy but I don’t know who in their right mind would use them! Glad I don’t have to deal with them anymore.

K & G ARE THE WORST COMPANY EVER! READ THIS. THEY TRY INTIMIDATION, DEATH THREAT GANG SIGNS…
As a professional Realtor for over 38 years, I finally terminated ALL association with this horrible incompetent company. The have let my clients and now me down so terribly too many times. How about every time!
I am one of the Top Realtors in the Nation.
If it weren’t for their fabulous area Rep that is a friend of mine, I would never have tolerated them & all the excuses over the years. But watch this and you will see now they are possibly DEADLY! And now why you must avoid this reckless company. A company that hires only ONE STAR COMPANIES. ONE STAR BECAUSE THERE IS NO ROOM TO INSERT A ZERO STAR!
READ THIS STORY OF WHAT JUST HAPPENED TO ME: Their «Ukrainian» arrogant repair Rep came out to my home– totally incompetent. Seemed drunk or on drugs. Wobbled and slurred. He said he hates Americans! While I had my first American home warranty rep on the phone to listen to this bumbling Ukrainian repair rep in my home from this K AND G appliance company form Orange California (should be «KGB»). Unfortunate because I love Ukrainians and I have many Ukrainian friends and they are fabulous loving nice and hard working and deserving people. However, like Americans, we have bad Americans too. As a witness; Roberta Curlender, (she’s a doll and professional) my rep for 20 years with first American home warranty, who was also alarmed regarding this neurotic repairman? He had no idea how to repair my dishwasher’s heater, stating «all dishwashers leave dishes totally wet after the heating cycle». In a threatening arrogant insulting heavy accent tone.
As he was leaving and stumbled out and said something about Russian President Putin and besides giving me the «finger» when I told him he was wrong and asked if his finger was is age or I Q, he pointed at me like he had a gun (or may be had one from his truck) saying like in Russian heavy accent — «I shoot you’!
I certainly would not recommend this company. And after explaining this, amongst other things to Roberta on the phone line, which I have worked with for 20 years, and she being shocked as well, Roberta’s firm’s solution was sending another Ukrainian out. Ya, right. That will get me dead for sure. Shame on them once, but «twice is the charm».
I said no thank you. I do not need the Ukrainian mob at my Newport Beach gated home. I own very nice things in here I would like to keep, also like my life, WHAT YOU SAY?
It is bad enough they have the gate code to my home already. I went to the district attorney’s office and I am filing complaints against both firms. Not sure why First American cannot find an American repairman. And why use this firm with a one star rating? And why they are so tied in so much with Ukrainian various firms as they say they only use. Hostage? Sounds like some mob connection. I do not need their terrible service and have dropped them. In fact in 20 years with First American home warranty I cannot ever recall any time I or any of my real estate clients have ever had a good experience at any time. If Roberta were not a personal friend, I would never have tolerated all of the abuse. And abuse and torment it has been. I counted it up. On the average to make a simple one-​item repair, it averaged up to 11 phonically and 3 visits by her company. And 1 – 5 hour windows for her repair people to show up who not only were late, but were rude when you asked them to wear «booties» or remove shoes when they entered your home– even in the rain! Messed up Yes, she is that wonderful of a person for me to have survived horrible service all those years. And it had been horrible. Last repairs, I went out adjust purchased the microwave myself and I had it installed myself. Never again. Definitely take your business elsewhere. I am glad I have security cameras throughout my home, but still wonder when they will attack next. I hold first American totally liable here. Maybe I can get me. Putin to baby-​sit me. Both firms are totally inept and incompetent… and seemingly lethal. I do not need the drama or corruption.
Run away from both firms– literally possibly for your life. All they know is Ukrainian and I am not prejudice, just do not like people who threaten you and in your own home. Do they even have visas and they are so arrogant, smelly and totally rude, anti American and incompetent. They looked around my home, my trophies and artwork like– this guy should not own all of this! And it has been 2 weeks now and still no repair and several messed up visits. Does anyone know anyone (not Ukrainian) who can fix the heater on a Jenn Aire dishwasher? I only pay about $ 600.00 a year for a policy to cover it and $ 65.00 per visit for an $ 35.00 part. Go figure, but stay away! Who are you going to believe– your life or me? District Attorney & Newport Beach police investigation will be underway & my law suit to protect ALL homeowners. FAMILIES ARE NOT SAFE WITH THEM IN YOUR HOUSE

This just happened: The K&G’s technician came out, looked at the oven, and asked me to turn the oven on. Despite the fact I told him numerous times that the oven was on fire and it would be a safety hazard for both of us to turn it on.
I showed him evidence of fire/​smoke damage. I even try to explain to him the difference between white smoke and black smoke when something is cooking vs. on fire. I think there was a huge language barrier.
The sad part of it all was that he didn’t know what the white powder was inside the oven, despite being told numerous time it was residue from the fire extinguisher. He said, «what is this, milk?» And he used his finger to wipe the oven and sniffed it to my horror. I was speechless at that point but managed to ask him to leave. He refused and I had to call the home warranty company that sent him.
This was only getting worst when the home warranty company finally agreed that they would get another service provider to look at this matter. And that they understand why I refused to turn the oven on for safety reasons. After asking the K&G technician to leave my house three additional times with home warranty company on the line, not only did K&G refused to leave, when I asked him to speak with the home warranty company directly, he refused and said it is against K&G policy to do so.
When the home warranty rep said that’s a ridiculous response, the K&G technician finally got on the phone but adamant about turning the oven on. At which point, the rep explained to me that we should allow the technician to finish his work and wait for his paperwork.
I waited until the technician finished, he asked for the $ 60 service fee and for me to sign on the service form. The service form not only did not mention about the fire/​smoke damage, the fire extinguisher powder residue, but it actually said something like the homeowner refused to let the technician turn the oven on because the parts were not damaged.
I was in shock, so the only way this technician would’ve done anything is that I must wait until the fire got big enough to melt the steel/​metal inside my oven, possibly causing an explosion because by the time the metal melted, the natural gas breaker/​feeder would certainly be burned off, causing the natural gas to feed the fire uncontrollably.
I refused to sign, refused to pay, but I asked to take a picture of the notes he made. He said that I can take a picture if I pay $ 60. I was so shocked, I didn’t know what to do and asked him to leave. At which point, he finally agreed to leave.
Worst experience ever.

Do not ever use this company. First American sent them out to my house to fix a minor leak. They have come to my house 4 times so far trying to fix the dishwasher but instead they have totally trashed it. I’m not even able to reach a supervisor at First American to resolve this issue. My dishwasher was working fine except for a small leak. After the first time they came out, it hasn’t been working at all for two months now!!! I will take them to court for this. They have caused so much distress. They are soooo unprofessional and incompetent.

Don’t trust these guys. They have horrible customer service, and they will not arrive in the time slot that they have scheduled for you. Also, when they do arrive, they would have sent someone to your house that doesn’t respect the cleanliness of your home, and that doesn’t speak English. They get all their business from subcontracting from home warranty companies. It’s unfair that people have to be stuck with them.

This contractor was sent out to us from First American twice. Their service is unprofessional and I would not hire them if I had a choice.
Andrew came out and it «appeared» that he fixed something. I didn’t watch him during the process. I tried to stick a wet towel into the dryer (after he said it was fixed) and he proceeded to scold me for not spinning laundry in the washer before doing my washes — very rude. (I know how to do laundry.) I just wanted to test the dryer to see if my wet towel would get hot. He was able to get the dryer hot, but when he left it still didn’t work properly. It took several attempts to dry a load of laundry by rotating between the automatic and timed settings. I also asked that the technician call before he came but Andrew never called.
I asked for a recall appointment and I asked for a different technician. Stacy said that Andrew was the senior technician. Wow, that was discouraging. I decided to try Arik and he was no better. This time I watched him work on the dryer and he showed me that the gas was on and that the dryer was getting hot. He seemed to check the dryer out and he said there was nothing wrong with it because the dryer was hot. He didn’t change anything. I told him what was wrong (e.g. it would work sometimes but not all the time), but he didn’t seem to check any further. After Arik left, the dryer still didn’t work. I tried to dry a load of laundry on the automatic setting and after 2 hours, the laundry never dried and the dryer never got hot. Same thing: it took several attempts to dry the load of laundry rotating between different settings.
A handyman had diagnosed what the problem probably is. In the meantime, I am waiting for a different contractor to get a 2^nd opinion.

Horrible! Completely missed first appointment. Second appointment seem to have a attitude.
Did not make repairs, said would need to get approval to level the fridge. Never heard from them again.

The absolute worst company I have ever dealt with. Took my home my home warrantee copay when they diagnosed the problem and did not complete the work. Expected me (the homeowner) to unstack my washer and dryer before they would attempt to repair it, giving me 30 minutes notice to do so before they would arrive. I told them that was not possible for them to expect me to do that and they never showed up. Total waste of my time, and a headache to follow up with the insurance co.
I wish I had read the other reviews here before I used them.

Worst service I’ve experienced with any contractor. On the first appointment, the technician failed to carry out my property manager’s request to give him a ring a half hour before arrival. (The appointment windows are 3 hours wide.) Instead, the technician just left a post-​it stating he had shown up. The second time around, the technician called my property manager 10 minutes before arrival and then threatened to leave when my property manager didn’t arrive within those 10 minutes. When the technician finally looked at the clothes washer, he determined that the motor needed to be replaced.
When I called the home office to see if that had been reported, the home office told me instead that there was no mechanical failure with washer. A complete waste of time and a service call.

If I could give zero stars I would. My boyfriend needed his oven fixed through his homeowners insurance and sadly K & G was the company contracted to come do repairs. We Unilocaled the company to see all of these stellar reviews (not even close) and were definitely not confident. So the first time they came, they were on time and supposedly fixed the oven (which kept shutting off in the middle of making anything) and left. Literally hours later the oven shut off while we were cooking. Great service guys!
So today we had another appointment for them to service the oven AGAIN. The time they gave was from 3 – 7. These jokers never showed up. Not like I had anything to do today! I sat around for hours– it was very unprofessional and rude considering it was a scheduled visit. Note to the company– your service person who fixed it last time clearly did something incorrectly. The bottom line is, the oven still doesn’t work and your people seem to not be very knowledgeable in repairing appliances. It is apparent to me by reading the other Unilocal reviews as well.
It would benefit the homeowners insurance company to take a look at Unilocal and find another company to fix appliances for their homeowners. Or just not refer them for business.
**UPDATE– we got them to show up and Arik I assume is here and the oven actually did shut off while he was looking at it and it is now very clear to me that he doesn’t know what to fully do with the problem. To me this says, «Get a company out here who has service people who can actually fix the problem.» I am not someone who enjoys writing reviews like this, but it’s unprofessional to send someone who doesn’t know an appliance like the back of their hand.

We were have a problem with our dishwasher not working properly and called our home warranty co. and they sent out a guy from K & G, Arik showed up looked inside pulled out the lower rack put some oil in the lower area for the drain and say there was nothing wrong with the dishwasher asked for the check and left. The dishwasher was not fixed and called the warranty co. And now waiting for another co. to come out. This guy Arik needs to be put out of business, he has no clue what he is doing. Not sure what to do about him.

Run don’t walk! Arik came out to repair a refrigerator, he told us to unplug the fridge to defrost and remove the control panel and he would come back that afternoon. Arik never showed and never called. After several calls on monday he finally responded and was extremely rude while he disassembled the fridge, leaving parts all over the kitchen. He was rude and couldn’t speak english. We told him to leave while he continued to get irrate and we almost had to call the police to get him off our property. He later completely lied to the home warranty company saying we disassembled the fridge therefore he couldn’t diagnose the problem. Unbelievable. We are still working the the home warranty company to fix the problem.

Terrible! Dishonest! Don’t use these guys! Arik, was Sent out by warranty
Company to fix washer, asked for COD, I told them it was covered by my warranty I had told the girl when I booked and gave her the warranty number, he was so ticked that I didn’t pay him COD he wrote a bogus report so the warranty wouldn’t cover it saying we caused damage to the machine! I had to get a second opinion, out of pocket, to
Prove he was lying so the warranty would cover it, took 4 weeks to straighten out!

The worst company I have ever worked with. They were sent through Ahs (insurance co) took one part of the hood fan to fix. After a month they said part was sent for repair. After 2 months they said case was closed and part was not repaired not returned (there was a knob that was missing from the range hood! Called Ahs they said the case was not closed! Called them back said tech will come to take another part off so they can be put
Back together! Asked how come they did not take that part in the first place, said they don’t know and I can talk to the tech when they come back! The tech cannot speak any English and says call office!!! I don’t know how they have any business. It’s been 3 months and no repairs have been done yet. I am sick of Ahs too.

This company is the worst. They were contracted by my home warranty company to come repair our fridge. They took forever to call. When they did finally set an appointment the technician was rude, argumentative and condescending. He wasn’t able to fix my fridge and we needed to reschedule. When they called back to reschedule I asked for another tech and the lady in the office told me she would call me Monday (it was Friday), she never called. In the meantime I called my insurance company and requested another company. They came out and completed the job. 2 weeks later k&g called to schedule an appointment. I told the lady everything was completed already by another company. I went on to explain about the service I received from their company, she hung up on me.
Please do not use this company!

Run for your lives and don’t look back — this is the worst company ever! For my first two appointments they didn’t even show up or call. On my third appointment, I called them after waiting three hours to remind them, and they finally came in the last 15 minutes of the four hour window.
When the technician came, I was very polite and inquired what happened. And then he proceeded to yell at me and was very curt. After he ordered the parts a week later, he was able to install it and did a good job.
I had to go with this company since it was part of the American Home Warranty program. (AHS). So it took around a month for him to fix the appliance because of the missed appointments and ordering the parts. Run Forest run!
Ps: check out their reviews, they are either a one or a five. I wonder if this company is padding their numbers to make them look better.

I had a problem with my dishwasher. When I put glasses in there, they would come dirtier that if I would wash them by hands. I called K&G Appliance.
Andrew came over in 2(!) hours and looked at it! He fixed the problem and gave me some advice on how to keep everything working well. Amazing company and affordable service! I really recommend you using them =)

American Home Shield sent these people to our home to repair a very high end dishwasher. They told my real estate agent that they are familiar with that type of dishwasher, even though they were not on the manufacturer’s list of authorized repair people.
WOW.what a horrible experience. The guy came out to our house (Arik), and didn’t speak a word of English. For exactly 35 minutes I tried explaining to him what was wrong with our dishwasher. Then he exlaimed without taking the dishwasher apart, that there was no leak. Minutes later there was water all over our kitchen.
Then he accused me of not closing the dishwasher properly and that’s why it’s leaking. I was like. uh yeah, two years later suddenly I stopped closing the dishwasher properly and that’s why it’s leaking??? Then he said I have to run some special cleaner through it.
Then before he left and hardly knew how to take the parts apart, he wrote on the pink slip that we need to order 8 motors! He said he didn’t know what was wrong with it and guessed that replacing 8 motors would fix it. I complained to the insurance company but they said we have to stick with the diagnosis of replacing 2 motors. These crooks gave me in writing that we need to replace 8 motors, but because the insurance company wouldn’t cover that, they just changed their diagnosis to 2 motors. Clearly he had no clue what was wrong with the washer.
So 8 days later the same grumpy man arrived and replaced 2 motors and left. When I ran the dishwasher, it leaked even more than before and I had water everywhere. When I called him on the cell phone, he said «Lady !!! I don’t know what is wrong with dishwasher. I don’t have time now» and he hung up. They made it WORSE and didn’t give a rat’s ass. I placed a stop payment on my co-​payment check and called the insurance company. Thankfully the insurance company finally scheduled another company, an authorized repair company, to return for repairs, since these people are completely incompetent and crooks.

Our tech just left and I’m very pleased with the service. He was quick and repaired both the dishwasher and oven. He needed a replacement part for the oven, and had it in his truck which was very convenient. He explained what was wrong and showed me the repair before leaving.
He was focused on his work rather than chatting with me… so if your looking for a guy to hang out with, maybe they are not for you. But if you want your appliance repaired quickly and professionally, give them a call.