Galls

Stay away from this shop! I’ve been to the store twice and had horrible experiences both times. The store itself is nice and clean but the employees are worthless!!!
My most recent experience (today) had my blood boiling. I walked in and grabbed a handcuff case. I noticed that the price was ridiculously high so I checked their website on my phone to see if they price matched. I was happy to see that they did so I pulled up a competitors site on my phone with their price that was $ 16 cheaper. I walked up to the counter and asked the employee if they price matched. Her response, «depends.» Okay, well what does it depend on??? She asks me who the competitor was and immediately said no when I told her. She then goes on to say that Galls only price matched their online site. Are freaking dumb? Price matching your own online store? Gimme a break! I told her that I must be misreading the Galls price match policy on their website and the employee just gives me a blank stare.
Galls, you really need to read these reviews about your employees. They are horrible and rude. I will be taking my business elsewhere and letting everyone in my department and neighboring departments to stop shopping at your store.

Horrible… bad service. They have no clue what they are doing. Employees are rude. For a professional place that services law enforcement they no clue what they’re doing. Assistant manager is rude. Employees just chat around all day. Took forever to even get help. Don’t ever go here.

Orders take forever. Everything is backordered. Service sucks. Selection is horrible. I would not come here if I did not have to. The only reason this place is in business is because of the contracts it gets with the county and cities.

Bad /​unacceptable customer service, I actually ignored a lot of this reviews thinking that people they just exaggerated and decide to give them a chance … What a waste of time

Terrible.
We placed an order on the 3^rd of August and they told us it would be here by August 16^th. Today’s the August 22^nd and my boots are still not here.
Came by to take my refund since my class starts tomorrow and I need to go find another place that has the boots in stock.
Standing here for 45 minutes they can’t even find my order !!!
Wow.
RUN FROM THIS PLACE

I came with my husband and waited while I sat on a chair by the register. A man came in to place an order and he had questions that the cashiers couldn’t answer. The girls seemed short with him. One girl went in the back to talk to the person in back. The man went in the back where you pick up orders and then the girl came hack and rolled her eyes. Wow really? The man wasn’t even mean, I guess the girls were having a bad day cause it seamed like every person that asked a question irritated them. I asked my husband how he was treated he said the girl (young girl with grey hair color and shaved on bottom) was quiet and not very friendly. This was same girl who rolled her eyes. There is a name on receipt but I’m not sure if that is her so I won’t write it. Still I thought okay maybe they are having a bad day. Then I read all the Unilocal reviews and realized everyday is a bad day for them.

Poor attitude, poor service they have zero to little product knowledge, and seem to be offended when you ask a basic question. You are better off ordering online from quartermaster (
) not a sales pitch and no I don’t work for qm… Just saying more questions will be answered online then the galls store.

A BIG Thank you to Maria Martinez @ Galls customer service. She was so helpful, polite, and went out of her way to make make sure my order was correct and would ship out on time. Its people like Maria that keep customers coming back. Can’t thank her enough for everything she did. Greatest customer service rep ever!!!
THANKS AGAIN…

I heard about this place from my coworker said he bought a returned bulletproof vest for $ 400 recommended me to come in the next day. the lady did not know what I was talking about I was trying to explain to her that my coworker referred me to this location and she was looking at me like she had no idea what I was talking about and called over her coworker and at that time she told me to order online if that was the case then the lady in the front desk should’ve told me that. Overall customer service needs major improvement.

I walked into Galls and to my surprise, the uniform store looked good. The manager and assistant manager greeted me and were quick to help me. The only reason for the average three stars were my previous visits to Galls. Hopefully this is a new good beginning.

I just thought I would write and let you know of a secret…
THE ORANGE, CA STORE STILL SUCKS!
I have been using Quartermaster for years and really liked the service and selection. I have always ran away from the Uniform Center (now Galls) because of the crappy attitude and service. Unfortunately Galls bought them both and consolidated to Uniform Center, keeping the same bad employees from Uniform Center — Mistake!
I went into the store today at about 1:30, I was the only customer in the store, the 2 sales people were sitting at the desk talking. They YELLED across the store to say hello, never budging to help me.
I had a very simple request, Flying Cross Tropical short sleeve white medium shirt. They could not be bothered to get up they just pointed at the far side of the store. I went and only found 4 all small mixed in with the 10 or so other white shirts. I walked over and asked if they had more. Barely looking up they said no. What a surprise!
Can you suggest a uniform store that actually wants me as a customer? I will gladly go there.
Disappointed again and still!

I wish I could give it 0 stars. Haha this is the store that you don’t need a review to determine whether to check it out or not, just don’t waste your time.

One star? I wouldn’t even give this place one star! The customer service there is horrible! I asked about when they would be restocking an item and they didn’t know when their next shipment would be coming in. Are you serious? Not sure if he was being an a$&@/!? or just not a competent employee. I placed an order for uniforms and it took them forever to have them ready for me. What upset me more was that when I went to go pick my uniforms up, no alterations had been done whatsoever! What a waste of time and money. Avoid yourself a headache, don’t bother coming here.

One star is one too many. This hasn’t been the first time I have been to Galls but it will be the last. The times I have come here the customer service has been junk. I came in looking for some boots and when I asked if they had a certain size they told me that is all they had but they didn’t bother helping me look. Low and behold. I did find my size without their help. Keep in mind I was one of two people in the entire store. I’m not one to post a lot of negative reviews but considering this wasn’t an isolated incident I think it warranted a review. Instead of buying the $ 170 boots I left and went over to another uniform shop and bought it there.

This store just moved to a new location. The staff is very willing to help you out, but will also leave you to make your selections without feeling pressure. The new Manager Susana is awesome. She knows her stuff and if something is not on the floor, she can find it and get it to you quickly. I got all my shopping done and checking out was quick.

Terrible place ! Poor service, long wait, no basic alterations and no service at all when you need boots, etc. I pray my agency contracts with someone else and soon!

Absolutely horrendous. I believe Galls is under new management or was acquired by a new company. When it was known simply as the «Uniform Center», one could get uniforms there through their respective agency, and have them altered and ready for wear within a week. It is now a several month process, and there will be something wrong with your order. My department has established an email address dealing with complaints from employees getting uniforms at Galls. Their customer service is good, but there behind the counter conducting of business and operating the place is absolutely pathetic and without reason. Also, they sell very little tactical gear, not even duty belts. I’m heard a rumor that most agencies are going to terminate their contracts with Galls and establish some sort of in house uniform issue and altering, which will end up saving them money.
Don’t waste your time and money here, order online at L.A. Police Gear or other similar sites with excellent customer service.

This place is PATHETIC!!! They sell items that take forever to receive and then they can’t even tailor them… WTH!?!
I placed an order for uniforms and it took over a month. When I went to pick them up they had the wrong patches. I told them about the wrong patches and they sent my uniforms back to an outside vendor (reason why it takes so long). Waited almost another month. When I picked up my uniforms I asked if they could tailor them and they said no, we don’t tailor those. They said to take them to your cleaners (even though my department pays for them to alter/​tailor).
I wish there was another uniform store in the area but unfortunately there isn’t. I’m glad I only have to come here once per year…

A+ for the huge improvements, often these are not initially visible, but the staff is working very diligently on their customer service and procurement of the service uniform customer. Store manager Chris has a great attitude and is very open to addressing any and all customer concerns.
Thanks Team Galls for a positive experience!

So, I went online and ordered the speedloader pouch I needed to complete my duty gear. Website itself was fine, but the checkout was clunky. Paying the $ 14 for shipping (which was 30% of the cost of the order) sure beats putting up with the lack of trained retail folks and parking issues.
Funny thing was that a couple days after placing my order, I got a call from the Anaheim store telling me «your Galls pouches are in stock» and wanted me to pick them up. Yeah, I’m not driving to Anaheim on my day off and I already placed an order online, sorry.
Clowns.