Fast Water Heater Company

This Review is about Shane L.
This young man truly did an outstanding job. If i could give more than 5 stars, I would. He’s polite and has a well knowledge of the issue I had. Wonderful work!

Outstanding customer service and excellent work. This company was very easy to work with. Ventura G. called ahead to communicate that he was on his way. He showed up on time and did a great job.

Showed up well within the time table promised. Technician Steve was very through in his explaining of the water heater and the work he was going to do. Completed the work quickly and left the area clean. Was a pleasure to talk to and do business with. I would recommend to anyone needing a fast water heater repair or replacement.

I was contacting for an install after my purchase from Home Depot, and they scheduled me that same week. Shane showed up on time and finished the install in no time. He was very professional, fast, and did a clean, quality job. Thanks!

Shane L. Showed up on time and took care of business. He answered all my questions and went over and above! I would highly recommend him !
****5 star****

Steve B. installed my water heater and did a great job. he walked me through the entire process and even repaired shoddy work done by the previous installer. he didnt rush didnt take any short cuts and he made sure to clean up the area which he worked. I highly recommend Steve B. to install your water heater. Thank you Steve for a job well done! appreciate it.

Robert was excellent and extremely expert in what we did on my plumbing. I couldn’t recommend a better company to use in future. Thank you!

Steve installed my water heater. After talking to him after he was done, I found out that it was his fifth job of the day. He came over at 4:30p and stayed till 7p. He did a great job. He explained everything he was doing and why. He had a great attitude and didn’t take any shortcuts. He cleaned the area he worked on and it was cleaner than when he got there.

James L. installed our new toilet and I could not be happier. He called me twice before the appointment to let me know when he was gonna arrive, which was really helpful so I could plan my day ahead much better. As far as his service, I found him to be very informative, thorough, precise and clean.

After purchasing service through Home Depot to replace a rusted-​shut garbage disposal, Ventura from Fast Water Heater Company arrived as expected during the time I requested, and he was friendly and professional. He not only got the old disposal removed and installed the new one, but he also fixed a leaky pipe I had. Highly recommend!

Shane was really helpful, great service, arrived early, fast and clean, I would highly recommend this company

Francisco came to replace my kitchen faucet. He was professional and did an excellent job.

After waiting 30 minutes, I just for off the telephone with Mark to request a service call for a large hot water tank that Fast Water Heater Company only installed on 2÷12÷2014.
I stated that sometimes it works and sometimes the water is just luke warm. Mark informed me that the service call was about $ 139.00 but it would be a further $ 100.00 if the technician needed to go back for a part.
Mark was able to verify the installation and model number and I described the issue and told him that it would be bad business practice and customer service to charge me twice for a service call.
It did not matter to Mark who stated it was company policy. I stated that «whacking a customer twice is not good business practice.»
With that in mind, I will now call another company and hope that any potential customers considering to use Fast Water Heater Company consider this companies future customer service practices!
I will also contact Home Depot who referred me to this company!

Phillip is an excellent plumber and I think his professional craftsman has surpass his master skills. I will GIVE Phillip a FIVE STAR for replacing a new faucet and garbage disposal on my kitchen sink. BUT… I am giving a three star to the company because I had to wait three weeks from the first date when I arrange an installation appointment from Home Depot.
The company called me within 48 hours from the time I scheduled an appointment with Home Depot. When they called, we set the appointment date for the plumber to come over to my house on the fifth day. On the day of the appointment, a guy called me and he told me that the plumber’s vehicle broke down and I had to reschedule the appointment to the following week. I gave a chance to the company because it is unpredictable to know the accidents or unexpected stuff happens in our daily lives. I forgave them and I had to wait five more days due to the weekend was already booked.
On the second appointment, which is it already a third week, the plumber didn’t come to my house due to lack of communication happened between the company and the plumber. When I called to the customer service line, all the customer service reps told me that the plumber is should come over to my house. But he never did. I was frustrated and spoke to the scheduling manager. The scheduling manager apologized and told me that they had some kind of problem in the system and the plumber didn’t get my information on their scheduling lists.
I told the manager to make the plumber come over to my house now or the next day because I have been waiting for three weeks. The manager acknowledged to my request and made the arrangement to make the plumber come to my house the next day. Phillip came to my house on the next day first thing in the morning.
Even though I had a tough time making the plumber coming over to my house, I will not judge or make Philip be responsible for the mistakes that Fast Water Heater Company has caused. I blame the mistake to this company and Philip is innocent.
Thank you Philip for coming over to my house and I feel so sorry that you work for Fast Water Heater Company.

Roberto «James» L was my technician. Quick installation of sink faucet/​dishwasher drain line/​garbage disposal. Very professional and friendly. Left site clean. Would use again and recommend ¹⁰⁄₁₀

Roberto L. came to put back our pedestal sink and toilet after we had it removed to replace the flooring in our bathroom. He had initially just removed the pedestal part of the sink but because he is the professional that he is, he double checked to make sure there was no leakage. There was a small leakage which he replaced a small piping part and caulked the back of the sink which he didn’t have to. He also gave us recommendations if we wanted to secure the sink bowl better as it was pulling away from the wall, but did not pressure us to have it fixed. Very efficient and professional!

Buyer beware
Contacted them when my water heater started leaking, since they installed it originally back in ⁰⁵⁄₁₃. Initially got a run-​around trying to pin them down on the cost to replace a warranteed water heater, only getting their stock answer of $ 139 diagnostic and $ 89/​hr labor. They would not define what the diagnostic covered, explaining that it was a base trip charge. Much higher than industry standard for the area (labor is on par with local industry standard).
They then gave me a 6 hour service window, which is a huge scheduling window. Not much customer care there. The technician did let us know he was on his way at the END of the window.
Technician tried to upsell saying that the prior install (which they did) wasn’t up to code. He recommended a few different upsell’s saying they were needed. Finally just told him to replace the warrenteed water heater. The technician was on site, including the diagnostic for 1 hr 42 min. Once the tank was installed we were charged $ 449. No additional parts were used, less than 2 hours service + diagnostic. Not only were they resistant to give me a quote on the phone, then whey they do the final charge is a total different and much higher number.
The only up side is: that the technician was competent. Though that can probably be said for a lot of their competition.

Steve came to my house today and installed a new water heater and did a great job! Super friendly and accommodating — explained all my options very clearly and did a great job of the actual install itself.

Steve Bryant was very helpful and knowledgeable. He arrived early and explained every detail. an exceptional job, thank you.
I would definitely recommend Fast Water Heater.

Kevin C. delivered excellent service. Best by any measurements, communications, competence, professionalism, training, educational, friendly. More importantly the job is done right with no surprises, up to code.
Thank you very much.