Dry Clean Express

Absolutely love this cleaner! They do same day. They have also gotten a lot of stains out of my cloths! Very cheap cleaners for wash and press! The staff is very friendly and out going!!! I would recommend this cleaners to all my friends and family! They also have a cleaners in Tustin that I love to go to as well! Both places are amazing!!!

Update 6−17−15. Still no resolution after owner promised to resolve in 3 days or would pay me for the shirt. Its been 5 more days and I have once again had to do the follow up. Horrible customer service.
Do not take your clothes here if you care about them. if everything goes well there’s not a problem here. But the moment you have a problem it becomes yours and they don’t care. I have been 2 weeks trying to get an $ 85 shirt that they inadvertently sent to someone elses house. That person keep saying they’re going to bring it but they don’t. They haven’t figured out that they simply could drive to this person’s house take my shirt back give him his shirt, which I got in incorrectly and I brought back immediately, yet they will not do that at this point. I have had to do all the follow up. They have not contacted me unless I initiate it!!. Terrible customer service. Find someone who actually cares about your business!

Pros:
–Located in/​near major shopping areas.
–Price is better than most
Cons:
–Quality is poor: I had to ask them redo the shirt laundry in my very first visit
–Service is poor: Not ready as promised. Just told me that it would be ready the next day. (That was my third time using their service, and the last time.)

Horrible service…
I’ve been going here for for a few years now. But the service just keeps getting worse.
I got 2 of my pants hemmed here which was great, however I asked one of the girls to ensure they get dry cleaned & creased, and did not happen. Sometimes they forget to crease my dress pants so I have to always remind them. Failing to crease my pants has happen twice now, so I decided to give them one last shot.
I pick up my pants today and noticed that both have NOT been creased which I specifically asked for. I don’t ask for very much, but that crease is what I love. I asked them if they could crease them right now, they said their crew is not in, and «might» not be working the next day. («Terrific right?»)
One of my pants had 3 oil looking spots on the left pant leg. I tried using water to get it off, but it didn’t work. The sad thing is, I paid extra to have them dry cleaned, they haven’t even been washed on the first place! I know that because there is still shoe markings on the bottom. The other pair of pants had two residue crusts stuck on the right pant leg. It almost look like «boogers», and it had a long piece of hair stuck to it.
What the heck is going on with this place???
I ignored the bad reviews, considering that their service has never affected me before, but now I have lost all faith in this place.
Do yourself a favor if you still go here or you are planning to, go somewhere else!

Very disappointed in this dry cleaners. They had been highly recommended by a friend. I took three (3) antique satin valances to them to be cleaned. They called them CURTAINS and they charged me $ 8.00 for each one. For just a little more money I could have bought new valances. Also, when I got the valances home, I had to iron them before hanging them as they had a lot of creases ironed into them. I do not think I would go to this cleaners again because of the disappointing service.

I sent in 10 pants for dry cleaning and when my wife returned home with them, they were poorly ironed and none were delinted. I sent her back with them and with 2 additional pants to be cleaned. The issue with the 10 pieces was resolved but when she returned home with the other 2 pieces they were dirty and it seems they were only pressed. WTF! Seriously?
First time and last time. I would highly advise to look elsewhere as the quality of services rendered is VERY, VERY poor.

My husband and I were regular customers for about five years until we noticed a significant change in service. I’m not sure what happened in the last 6 months but something changed and we are no longer customers of this dry cleanings.
Reader beware — if a place offers prices that are almost too good to be true, it’s because they’re probably so.
We would get our clothes home and noticed a really bad odor in the clothing. We’d air out the clothes in our walk-​in closet after taking them out of the bags and then the entire closet just… smelled. It was so bad that I wouldn’t wear the clothes and ended up trashing about 5 – 6 pairs of pants and a few shirts because the smell was just terrible.
I’ve had a couple of super cute sweaters and shirts ruined by the place over the years but then it started to happen regularly. I had a skirt lost to a brand new suit that was never found. The staff just felt really… passive aggressive with my clothes.
PS: THIS PLACE IS CASH ONLY OR CHECK (and takes 1 – 2 weeks to cash, so be careful with your account balance)

I really like these guys. The main guy that I think is the owner cares so much and also the lady that works there (mid-​age) does a great job. I love their ironing and the fact that they ask about the starch and the right questions. Have been a customer for a year and never had to leave.

This Place Sucks the tell You to mark your shirts with stains then they dont even get them out my shirts are pressed horribly and suck never go here manager offered to do nothing for me and treated me with disrespect im in the customer service industry and a place that treats customers this bad should be out of business.

We had used this cleaners for about 10 years before this. I brought a suit, dress slacks and 2 shirts to be cleaned for my son’s senior portrait session. I had to pick them up the day of the shoot and when I got home I was shocked at the poor condition of the clothing. It was worse than when I brought it in. Dust balls all over the suit and shirts. One shirt was had stains not there prior to dropping them off.
I was stuck. The shoot was in 2 hours so I photo’d the clothes then recleaned the shirt myself. I had no choice. A few days later I went back in with the photos and the dirty clothes we still had no used. Alejandro was rude and refused to take responsibility for their poor service. I even explained how long we had been customers and the fact we had a photo shoot that day. Didn’t matter to Alejandro.
I was so disappointed I filed a complaint with the BBB. I have noticed that there appeared to be new owners in the recent years which may account for the decline in customer service.
DO NOT take anything here you care about. If they ruin it they will NOT take responsibility!

Found the belt! I was told to come back when the guy who runs the machines was back so he could check for it, and apparently he must have stashed it away somewhere. Why, I don’t know, but I’m just happy they found it. Granted, I’m still not sure how often, if ever again, I’ll frequent the place — unlike some of the other reviewers, this was my first time utilizing their services, so not exactly the greatest first impression =/

I have been coming here for years after using other dry cleaners. They do a high-​volume pre-​paid business and do a good job. I have never lost buttons, however there have been some stains that they couldn’t get out.
I miss the horribly worded sign that said that they take «at most care» with my garments. The new sign is grammatically correct. They staff there knows me and my wife and always comment on my pants to shirts ratio.
I don’t bring my alterations here so I can’t speak about that.

A Happy Valentine’s and «Yellow Doggie»!!!
They fix stuffed and plush animals here! Fix your child’s favorite toy.
Sometimes I bring my dry cleaning here. Sometimes I don’t. Prices are reasonable and they do good work. They do all kinds of alterations and sewing.
~Here’s the deal.
For her first Valentines, i got my 3 month old princess a doggie/​heart combo. I ate the chocolate and gave her the plush doggie
.
Four years later and several washes later, the dog became discolored and raggedy. The stuffing disappeared. Dirty. Stinky. But. She loves this doggie. Carries him everywhere. EVERYWHERE. Sleeps with him. Eats with him. Showers with him. It was only a matter of time until I would have to discard him… yes she would have to kiss him goodbye.
I looked everywhere. I spent hours on the internet. I searched abroad. I couldn’t find a replacement anywhere. Some doggies are similar. but not the same.
For her 4^th. Valentine, I took her doggie here. They assured me he would be looking like knew and revived. I told her he was sick and at the doggie animal doctor. They let her visit him while they fixed him.
Ladies and Gentlemen. please meet «Yellow Doggie!»
So, I picked her up and had him sitting in her car seat. I told her she had a visitor wating for her in the car. She was puzzled. She opened the door and screamed «Yay Yellow Doggie.» She promised to take extra care of him. She loves this stuffed animal.
A week later and a short fee provided for a wonderful Valentine for a little girl
I am so a fan of this place!
Fixing Children’s Stuffed Animals and Plush Dogs at Dry Clean Express… another reason the OC is the best place to live!

I have been coming here for many years now. The customer service and prices brings me back every time. The employees are friendly and always willing to go an extra mile to help.

Like others, I was looking for an inexpensive dry cleaner with a good location. I tried this place 3 times and found it to be annoying inconsistent and the employees very cold and almost rude at one point. One time the clothes were ready the next day. Next time, it was 3 days to get the cleaned. The day of the week was same, there was no holiday or weekend, just suddenly 3 days instead of 1. When I asked why 3 days this time, all the employee told me was «Thursday». I quickly found another cleaners that was even more convenient, very reasonably priced, and extremely friendly.

This place gives you the worts service. Do NOT go here. You will like the cheap price but they will NOT fully clean your clothes, LOSE your clothes, DAMAGE your clothes and they won’t admit it or try to resolve it with you. I had several items cleaned there recently and they lost a very valuable sweater of mine. They told me to wait a MONTH to see if somone would return it but they didn’t and then they still wouldn’t admit that they LOST it or DAMAGED it. The manager (MEJA/​NEJA) hung up on me when I tried to resolve it over the phone with her. INCREDIBLY POOR/​HORRIBLE customer service. I seriously don’t know how these people keep their business. DON’T make my mistake. Take your money and clothes somewhere else if you want to KEEP it!!!

I’ve been coming here for years. I agree with the collar not being as clean as it can be, but if you were your shirts more than once before getting it cleaned, then it is pretty hard to get those stains off. If you want to get those stains removed then get the shirts dry cleaned and not done laundry.
I have never lost any buttons and the tailor service is a plus.

I have to agree with the previous post by Cameron. I have gone to this dry cleaner several times out of convenience and each time I go I say I’ll never go again. The combination of cheap prices and pure convenience are the only reason this location doesn’t get a 1 star from me.
Again, like Cameron I have lost several buttons from this location. In addition, the collars around my neck and cuffs always seem to be just as dirty as when I dropped them off. Even when I give specific instructions to focus on those areas specifically. Last time, I even went as far as to take the red tape to mark up the shirt myself so they would remember to clean it… however this attempt failed miserably as the lady behind the counter scowled at me and the shirt still came back with stains.
This is not my dry cleaner of choice, I usually use the one near my old office in Irvine but when you are in a bind and need your shirt with a one day turn around, this is the place. It’s cheap and comes back quick… but that is maybe why the shirt is usually still stained though. The expression, «you get what you pay for» truly applies to this dry cleaner.

Easy on the Starch
Since moving to Orange back in 2005 I was on the search for the best priced dry cleaner… this is probably my fault.
The price is right, you can take advantage of their $.99 a shirt pricing, they offer starch levels, and service lead time is around 30 hours from time of drop off. I believe that they do a large amount of the dry cleaning off of their premises which would make sense for some of the quality issues and breakdown of communication.
I have lost numerous buttons of not so cheap shirts, as well to pick up shirts to find when I come home that they were unable to remove a stain.
The above description is my basis for the rating, I would like to add that this will continue to be my place of dry cleaning until I can find another affordable cleaner. My cheapness far out weighs my complaints.

I submitted a beige jacket w/​black trim to be drycleaned. The clerk made no mention of any risk of the black bleeding onto the beige fabric. But it did. They claim that it wasn’t their fault, would not do anything about it and would not apologize. No compensation was given, no fault admitted. The jacket cost over $ 300, and the manager claimed that the black material was cheap and was the reason why it bled; clearly, he was trying to place the blame on the manufacturer. ONLY bring clothes that are made of cotton, that are not complicated, and those that you do not care if spotting mysteriously comes onto it. As they have mentioned multiple times, they clean over 1500 pieces a day and will NOT perform any special treatment or spot checks on those garments that you care about.