CVS Pharmacy

Idk why I keep wasting my time here. Why tell me my prescription is ready at 11:06 and it’s not? Why make me walk in only to wait another 40 minutes? AND while I’m waiting and ask about my prescription, a pharmacist quickly rushes to get my prescription that’s been ready all this time. Why not just tell me if its ready when you know I’m waiting there like an idiot for my prescription? Not cool. Never coming here.

This is the worst pharmacy I’ve ever visited. They are so slow and prescriptions are never ready when they say they are.

Okay… so I see that I’m not the only one with a bad experience with the Pharmacy at this CVS location. I’m sharing my story with possible customers only because obviously they don’t care to fix or help their customers.
Every month I miss my first 2 pills. I always get a phone call on letting me know my prescription is ready on the Friday that I work until 9 pm. They call me again Saturday, but I work 9 – 9 and when I finally get an early day Sunday (off at 7) the pharmacy is already closed. For me it’s the closest location, the most convenient. I have a busy schedule and I have to take time from my day to call these rude pharmacists that keep telling me my pills are ready. Yes sir, I am not an idiot. I understood the first time. I wanted to know if the store could have my medication ready a DAY ahead of time so this would stop happening. But the man on the phone was so rude that I’m just completely switching locations. You’re just going to keep losing business guys.

WORST PHARMACY EVER!
Every time I go to refill the SAME medications for my son every month, it’s a crap shoot as to whether they are going to have it in stock. Due to the nature of the meds, they will not let me refill unless it’s 3 or 4 days left. Today, after waiting for 15 minutes, the pharmacy tech said, «Sorry, we don’t have your medication.»
«That’s okay, when will it be ready.»
His answer… «In a week. We just got our delivery.»
My response was, «This is a critical medication that my son cannot miss and you make me come 3 days before the last dose… now you’re telling me it’ll be a week?»
«Yup… You’re welcome to go to another pharmacy,» he says with a glazed over, lack of concern look in his eyes.
My response… «Ok. Please tell your head pharmacist that I will not be returning to this pharmacy OR CVS store… EVER.»
His response, «OK.»
So, if you choose to go here… beware. They could care less about service, support or their customer. I guess this young guy is going to be in a state of shock when they «downsize» their pharmacy department due to the fact that he’s telling people to literally go to SavOn to refill.
Or, maybe he just knows this place is terrible and was doing me a favor.

Hands down worst pharmacy.
The staff is always rude and seems like they’re in a rush, but I always see them not doing much. Also it’s a real hassle when I tell them over the phone that I need to pick up my prescription and they say that I can come back in 20 min, and when I stop by they don’t even have it ready.
Today I waited behind a car for 15 minutes in the drive-​thru only to find out they weren’t even being assisted. Then when the woman FINALLY helped them, she took another 15 to get their prescription. When it was my turn, I wasn’t even greeted for 20 minutes. Then eventually she came and told me my prescription still wasn’t ready. Like really? I specifically called earlier so that when I came it would be ready. Ridiculous.

Has to be the worst pharmacy in the area. My experience is not just a single case but spans over one year and two months. After setting up my prescriptions here I would consistently have to wait an average of 45 minutes to get them filled. Kept getting told my medicine was at a CVS in LB. My doctors assured me this was on their end. It took about 9 months and about 6 hours of waiting time to get this fixed. Yesterday I attempted to pick up some meds which I was completely out of. I was told I could pay out of pocket until Monday when they could fill my Rx. ?? I asked for a couple of pills to get me through the weekend since getting my money back from the insurance would be practically impossible. Nope… can’t do it even though they have done this multiple times! Enough already, there are several pharmacies I can give my business too. Good riddance!!!

Your basic CVS. Came in here to buy a last min Christmas card for my coworkers. There’s 1 checkout person so it does take awhile. hence the 4 stars.

The pharmacy does not know what urgency means, they put u on hold the hold time, & cannot speak English. Do not go there for an urgent refill or one to be filled quickly whatsoever.

This has to be the WORST pharmacy in OC. If I could give it a 0 I would but you have to at least give a 1 star. That being said… The customer service is horrible, there is 1 female employee who has been there for a while who is great but if she is not there when you go… You might as well leave. They never call you when they promise a call back and if they don’t have your medication they won’t tell you.
If you can take your prescription somewhere else DO SO!!! Avoid this CVS if you want your prescription in a reasonable time and with customer service.

Very slow and unorganized pharmacy. I usually go to the one off la veta and main which is across from a hospital and they STILL are faster and better organized. I tried going there first which is out of my way to begin with, but I knew they are typically very efficient. Unfortunately their wait was an hour because so many patients from the hospital had come in. They said this location would most likely be slower and gave me the phone number to call and check. I called ahead and the lady on the phone already rubbed me the wrong way with her tone and lack of any enthusiasm. I was told the wait would be 25 minutes or less. I came in and was then told the wait would be an HOUR which is ridiculous in my opinion. This isn’t a very busy location from what I’ve seen during previous visits. I went home and waited an hour with no call received. I then waited a total of an hour and a half and when I finally called to see what was going on, I was literally put on an immediate hold for 10 minutes (yes I actually saw the approximate time on my phone) after being told there was one caller ahead of me. Again I’ve never had this happen in any other cvs. The guy then told me that the script was just finished 5 minutes ago which is why I did not revive a call. That may be true but I think it’s insane it took them 1.5 hours to fill one prescription in a relatively slow location. One of my scripts isn’t even filled yet because they have to order and fill it for tomorrow. Here’s to hoping I actually get it on time as promised. This location is way to slow and unorganized for me. I will not be returning.

Sitting here at the drive through to pick up 3 preordered generic items. Only one person to handle both the drive through window and the inside walk up. Been 10 minutes. Guy at window tells me my bill is 87. Dollars. Really? So I find out they auto ordered Nasonex and QVar for me. Every time I tell them to remove the auto order but they keep doing it. Why? Cause Nasonex and QVar they are expensive and profitable money makers for the pharmacy. I always tell them to remove the auto order but they keep on doing it anyway. Oh well. I make them put those back on the shelf. 1 star for you CVS ! One more thing. They usually put your credit card in the bag along with your items. This time I double checked before driving off and sure enough… it was still inside next to the cash register. Thank goodness I checked and saved another trip back to get my card :(.

Pharmacy staff is awful! Walked in 5 minutes before 6pm, stood there to place my order while the male pharmacist helped another customer, 8 min later after no help Asian female pharmacist says we close at 6pm. Yea that’s why I got there 5 min before then! Lazy staff! Awful will never return !

I only gave it two stars because they sell some make up I like. the staff if very unfriendly. I have been waiting for their call for almost a week, they told me once my medication was ready they’d call me right away. I didn’t get anything, I called them and my medicine was ready the same day I ordered it. why didn’t they call? I have no idea. they’re very unhelpful. one lady told me both my medications were ready when there was only one. I have to start them both at the same time and well let’s just say I never hear from them when my meds are ready or anything. so now I’m switching to another pharmacy on Chapman. they don’t stop calling you until you pick them up! the total opposite.

The best CVS store I have ever been to. Called in this prescription and it was ready in less than one hour. No lines. Greeted with smiles. Cheri is awesome, great customer service. Amy was awesome. Angie was very helpful and nice. Alicia always has a smile. Christine answer all my questions.

Wow a lot of bad reviews… I personally have never gone to the pharmacy there but Besides the pharmacy staff at cvs is awesome helpful don’t give a Hassel with coupons only down side is sometimes they have really long lines and only 1 person at the register other then that the stuff is on point!

THE WORST CVS EVER. I have never been treated so poorly by pharmacy. No wonder these reviews are all so bad. I came here out of necessity because it’s right by my sisters house.
The girl that first helped me, Angie, acted almost intoxicated she acted so out of it. I had new insurance and she was immediately put off by my request. She acted like it was the hardest possible thing to do and it was going to take a VERY LONG TIME. Walmart similarly entered my new information in a matter of seconds and had it taken care of less than a week ago.
Finally, I asked if someone else could handle my issue since Angie was giving me tons of attitude and mumbling comments under her breath. Christine then helped me and also acted like it was an end-​of-​this-​world task. Ultimately, I was in such a big hurry and this had already taken 20 minutes of my time, that I ended up paying full price for the medicine. I will go back later, to another location, and get my money credited back since the people here were unable to use the system efficiently

Worst cvs ever. The employees working are so unorganized. And rude. Im always waiting even when its just a pick up. Ridiculous.

This review is for the pharmacy ONLY. The regular CVS employees are friendly, helpful and quick. The pharmacy staff are just the opposite. They are rude, unhelpful, and clueless. I don’t know where they find these people, but it’s hard to believe that they actually know what they are doing. I would seriously think twice about filling your rx’s here if you have any type of allergies. Even if you don’t, I’d be worried about them mixing up the bottles and pills. They really are that brainless.

Pharmacy staff is rude! Not a 24 hr pharmacy. They were backed up and understaffed in the AM (per the pharmacist) and hung up on me mid sentence. It took them over an hour to fill my prescription. Pricing for meds out of pocket is always higher than Walmart or Costco. I will take my business elsewhere!

PHARMACY COMPLAINTS IN PROGRESS!
Avoid this pharmacy at all costs! I tried to get them to synchronize two prescriptions I refill monthly and for the last five months, they have screwed it up. I have filed a complaint with CA board of pharmacy and BBB. The pharmacy staff is confused and disorganized. They get a one star cause I cant give them zero. RUN AWAY FAST!!!