Biomat USA

I use to donate platelets at the American Red Cross, when my cousin told me he donated plasma all the time and would be credited money back in return. I thought about it and decided to see if there was a nearby clinic that would offer me the same opportunity as well.
I found that opportunity here at this place. I’m not sugar coating anything. The people there are honestly super sweet. From the receptionist to the nurses, those drawling the blood, and even the managers. They are all really sweet. The place looks really nice and newly furnished.
It’s been almost 3 weeks now and I’ve been donating each time I can! They raffle off prices each month too. I haven’t had any issues, haven’t had any bruises. I can see people get bruises based off of Unilocal,you just need to let any nurse know if they need to make any adjustment if there is discomfort while drawling blood. I never needed to do that though. I feel welcomed as a regular now and I honestly feel that they do care about me.
If you are curious about the place, I’d say give it just one try. I see a lot of different people come in all the time. I mentioned a Unilocal comment here that made one of the nurses laugh, but they do not accept homeless people there. It’s a really clean place and like I said it helps me out a lot actually while I get to help out medicine.

These guys are awesome i just saw somebody win a raffle I thought for a while they weren’t giving any of the prizes out either but I think its luck of the draw too, there are so many people who come in that you never know. They are always really kind and relatable, and I have small veins and they’re ever unsure they can stick me they ask another person. I love the cause and thats why I donate but the people here make it much better as an experience.

This place is awsome. Very friendly people. All of them. If you think they aren’t them you are most likely the problem. Im looking at alt of these reviews and am in disbelief. Most of the bad reviews are people just being sour that they didn’t qualify to donate. From SHEILA at the front desk that is just an awesome person and will go above and beyond for you to the ENTIRE staff in the back that are awesome like Alex, Mayra, Chris, Sandra and all the other names I can’t think of at the moment. They talk to you like your a person and not just another patient trying ta get paid. I have been coming to this location for a long time and is the best. If you want unfriendly and chaos go to Bellflower or sfv where the staff are too busy watching tv to deal with you.
O and ps. The raffles are NOT rigged. And those saying it is are just mad they they haven’t won. Boo hoo. Well I haven’t won either and I been coming here for ever. It’s just luck of the draw.
Grifols keep up the good work.

I was in the area visiting the window replacement store and saw Grifols Biomat. I have been a long time Red Cross donor, well into my 2^nd gallon. I went in and asked questions about their criteria and procedures. I was about a week past my last donation so I waited a couple of months before I stopped in to make an appointment. I had my appointment at 11:30 AM today, August 10, 2015. I was told to bring my social security card and a picture ID, (Drivers license). I lost my wallet about 40 years ago and never got a replacement SS card. I had committed the number to memory and had no problem with employers or anyone else. I had just applied for social security benefits and had recent correspondence from them that had my name, address, social security number and my benefit information. The person at the receiving counter made it perfectly clear that she was unable to accept anything other than a social security card. I countered that I have been hired and worked for people /​companies
for 40 years without a problem. She reiterated that she was unable to accept anything other than a SS card. I went home and looked them up on the internet. They seem to have a good reputation and many positive remarks. I searched more for requirements and found out that they are numerous substitutes for a SS card, and I had everything that I needed. I called her and read to her the options available and she claimed that if I hadn’t walked out so quickly she would have told me that. I quoted her. you said «I am unable to accept anything other than a Social Security Card» She started to apologize but I wasn’t in the mood for the swift move from the arrogant, controlling type to a whimpering whiner. I’m not sure why a company would let such an abrasive distributor of misinformation be the front lines to the public. I hope that they are paying attention.
So good news for the Red Cross. I will continue my O-​neg, CMV-​neg donations until this blight is removed from the front desk Grifols Biomat

I had the pleasure of being attended to by Angie (who I told looked a bit like actress Lizzy Kaplan) on Friday 7÷10÷15 while she was on her last day in Van Nuys helping out, and having done some training of new staff for 2 weeks. She did the first part of the process which included the vitals check. She was very pleasant, friendly, and was very genuine and interactive with me, and had a great smile. I hadn’t met her before or seen her until that Friday, but she interacted with me as if we’d met before. It was a refreshing experience. I know the employees work long hours and our location seems to be understaffed a lot, and the interaction with the Van Nuys employees reflects that with very little interaction without any pleasantries in the front beyond the required questions while they focus on the computer screen. I wish we had more like Angie at our location in Van Nuys.

i am a current plasma donor, and have had much sucsessful donations. i feel grifols is a place for state of the art life saving experiences. i find the medical staff to be very well qualified to their fullest extent. i am appriciative to grifols for leaving the doors open to me at any time. thank you grifols for making me a sucsessful donor.

I have been donating plasma for over 10 years and I have been coming to this center for 2 years. The reason I donate isn’t for the money but because my uncle has medical issues and requires plasma. I want to help those who need it. I know first hand how plasma helps save lives.
I enjoy coming here. The staff is great and the facility is clean. In two years of coming here I have donated over 100 times and not once have I had an issue due to the staff. The phlebotomists are knowledgeable and always put the donors first. I have been to other centers and by far this is the best one.
In response to the negative comments about Lily, one of the phlebotomists, she is top notch and one of the best there. She is very friendly and makes everyone feel comfortable. She has a light touch and is quick when inserting the needle. That can be said for most of the staff there though. The staff is well trained and they follow strict procedures to make sure there are no mistake and keep donors safe.
If you want to do a great deed or would like to make a little extra cash while doing a great deed then I would highly recommend coming here and donating.

Clean place with friendly staff. Never had any problems in the year I’ve been a donor.

This place really cares about saving lives.

Biomat is awesome everyone is extremly friendly. Noor and lillie know how to stick me and myra is very attentive. If you need some extra cash and want to help people come to biomat and donate plasma.

I called for an appointment & the woman advised me to «just come in» but bring my ID & Social Security Card. I live in Laguna Hills & drove out here only to be rejected because my ID has my PO BOX on it & I didn’t have a piece of mail from my physical address, because I wasn’t told to bring it. So I drove 40 minutes to get here only to be rejected. The woman at the front desk, I don’t know her name but she’s a big lady, she is beyond rude. Since I’m not a current «donor», when I asked to use the bathroom, her response was «ugh sure it’s over there»… My brother donated and she knew he was my brother because I told her when I first walked in, anyway his phone died so I asked about when he will be done & she said «I can’t disclose that information because we don’t know if he knows you or not»… Ummmm we both walked in together, both have the same last name & I clearly told her that he’s my brother (and he was present) & referral… Also, I have tattoos on both arms and she just kept staring at me as if I was disgusting. Do not come here!

i make 220 dollars a month no complaints.

I come from Long Beach and it’s worth the drive. This facility is clean, the staff are friendly and they never hurt you when they stick the needle in. I’m a baby when it comes to needles so that’s a huge plus for me.

I miss you guys dearly!!!
I’m shocked, reading many of these reviews, at all the negativity.
I donated, in the RH negative for over 21 years and would still be going
strong, but sometimes fate works against you.
Granted, there have been times of a bad donation, a nasty bruise, a
nerve hit (about 15 years ago), but if you take 21 years multiplied by
twice a week that’s a 99.9% average of GOOD sticks. Of course there
are some phlebotomists that are better than others, but my favorite, that
knows exactly where my vein is, might not do as well on you. I love
that they realize this and often will sub out rather than go on a hunting
mission in your arm.
If you’re thinking of donating, you should go here. You’ll find that you’ll
take better care of yourself in order to keep up your hematocrit/​proteins etc.

I really appreciate this place. not only do they compensate for my donations, it motivates me to make better health decisions.
Thank you Biomat Orange!

I have been going here for a year and have never had a bad experience. Everyone here is nice and genuine although I do notice a few that can be stand offish. They try to be efficient as possible, most of the phlebotomist are nice and will get to know you, I have my regulars that I love coming in to see!

Been going here for 5 years. Has its ups and downs but overall its been a good experience. Good people work here and its very clean.

Use this place only if your desperate college kid or homeless. The people behind needle often do sub par job. Leaving bruising and pain. Head flabotmist (however it spelled) do great job no mark. So bruising n swelling not normal. Im going from 1 to 2 to 0 stars. I received 3 payments for injury. Lol approximately $ 90. Keep in mind they warn you of aneurism bruising etc. The first especially is basically caused by technician error. You do sign liability clause. Now i see why.
Last time i went needle clotted, techs didnt notice something wrong. I even said something not right i feel pressure. They had do pump and release opposite of normal, to make machine work. They insisted it working n if moved or stopped, could affect donation. This went in for 30 min to almost hour.
It really began to hurt i insisted something wrong. Girl came to check, then left to answer phone. Luckily head tech came over. Noticed coagulation removed needle. She then insisted other arm. I misunderstood n thought it meant deferral. Still she pressured other arm. So i agreed. As pain increased i asked for management. He came said talk after, then came back again when complaining of severe pain. Also tech was rude, she n other hurt me bad. As i said an expletive cause intensifying pain, very lowly i might add. She scolded me. Told me not to talk like that. I then politely requested a stick to bite on. She walked off.
When i got home. I had a two color bruise. Light blue size of cantaloup. Large dark purple welted bruise, size of large lemon. Swelling size of baseball, on bicep. I cant lift arm past chest. This kinda mistake can actually kill you. That why you sign a release. Remember a air bubble or any clot can kill you, if it reaches brain or heart. It is a next to zero chance when done correctly. This place doesnt.
So sorry for long story. This place prays on disadvantaged with small mix of good doers. Be careful use if only necessary. Wanna do good deed go to Red Cross. They treat you like your human and value your time. Ensure your out quickly. Also they give really cool gift cards you can usually sell to friends for cash.
So to add on. Management said they would pay as if donating twice weekly, till bruise healed. They lied received 3 payments. There dr himself said ill be injured for two months. I really hope girl who answered phone. While telling her there something wrong, was fired. She ill post her name. (Her name is Lilly) highly suggest never using her.
To be more specific on what went wrong. Besides for coagulation in needle. Techs didnt notice something wrong, hurting a tendon. With continual replacement of needle. When they returned the whole blood i donated. Instead of putting in vein it was returned into muscle tissue. Bear in mind first picture i posted is day of. I will now add a second taken 3 days after incident. 10 days later still swollen and really bruised. It has effected my personal life. Cant go to gym. They bruise is susceptible to infection. Dr explained hematoma was basically like raw skin when this severe
This will be last edit. They never came out and said it. When i saw dr today, ten days after incident. Yeah if that clot passed needle it could have killed me. Its a really easier procedure. Ive been long time donor. I like the fact you do something good and have a donation made to you for time. But damn. They wonder why it so hard to get people to do their second donation in a week.
So basically they didnt notice something was wrong. Even though everything during donation, it was evident to even a laymen, something wrong. Techs chose to put my safety dead last to getting their donation. Ignored my pleas and warnings something wrong. Chose to answer phone while donor was in sever discomfort. If that coagulation was actually in vein, ironically the techs error completely missing vein. Kept blood clot out of veins. They then pumped all my red blood into my arm. Causing a huge hematoma. Good times. I will only use Head tech, though she herself one who pumped blood in muscle. Honestly i think im done. This never once happened to me at Red Cross. I plan on reporting this place to the health board

Drove 50 miles round trip which equates to about $ 11.00 in gas not to mention wear and tear on the car to 612 West Katella which was difficult to find the first time. The first thing I asked them to do was review the medications that I’ve been taking for the last 6 years. The meds. disqualified me from plasma donation.
Total time was one hour round trip driving and one hour at Biomat after filling out paperwork and reading there necessary info prior to discussing my medications.
They now pay $ 30.00 for the 1^st visit and $ 40.00 for the 2^nd visit and $ 25.00 for each visit after that with an extra $ 5.00 on Thanksgiving Day. If I understand them correctly you can donate plasma 1x every two days and 2x’s every seven days. So I guess you could receive $ 200.00 per month less 8 hours of plasma donation and 8 hours of drive time at $ 9.00 min wage which equals $ 144.00 plus $ 90.00 in gasoline for a total of $ 234.00.
For a net loss of $ 4.25 per visit or $ 34.00 per month for me.

This place is absolutely beautiful! The staff was so friendly, and the room is filled with smiles! I definitely look forward to frequenting this facility! :)