Big Fish Payroll Services

I would never recommend this company to small businesses, hell any businesses. We switched from a major company in June of last year, and since then it has been steadily getting worse.
First of all… the fees… OMG what is going on with the fees… We have never paid so much for our payroll service. Then when we ask why there are so many fees and requested where on our paperwork these fees were described, they made one up that was NEVER disclosed in any correspondence with me or our accountant. They have a fee for everything… and I mean. EVERYTHING! At this point we were a few weeks into services and decided to stick it out for a while.
The most recent and biggest gripe was that one of our employees has a child support deduction… they never bothered to set it up or pay it to the account as they should have… NOR ASK ANY OF US IF WE WANTED A SCHEDULED PAYMENT OF CHILD SUPPORT! All it showed was that our employee was receiving that much less each week as a result. If you know how child support goes… you know this is a big deal to not receive payments in DAMN NEAR ONE YEAR.
THEN, when the state contacts our employee, I contact them about it and no one calls me back for a week. SO I CALL AGAIN. Now they tell me that I needed to not only send over the account information and all legal documents ordering this deduction (LIKE I DID WHEN WE STARTED WITH THEM), but I needed to verbally tell them that I wanted them to send it out… What the hell… ???
So I authorized this, because I was under the impression that they have been hoarding the payments within some company account they had. NO! THEY SENT A DRAFT STRAIGHT TO OUR BANK ACCOUNT BECAUSE THEY HAVEN’T BEEN DEDUCTING IT FROM US LIKE THEY SHOULD HAVE! So on top of all their fees… now I have to pay more fees to the bank since our payroll account is kept very minimal until Payroll is expected to be deducted. THANKS BIG FISH.
I cannot tell you how much of a headache this has been… and how much money we paid them for such hellish service for NOT EVEN A YEAR! No one will ever get a glowing recommendation from me or our company accountant.

We’ve been using Big Fish for years and they are great. They’re very accommodating to our needs. Their service/​employees are very pleasant.

Love, love, love this company!
After years of constant hassle and continous payroll increases from the big boys, we decided to start looking for a new payroll company that would serve our needs. We found Big Fish and have never regreated it. Our company has been with them since September 2005 and there isn’t a better payroll company out there.
Their employees are the best in the business and you know that they really do care for you and that you are part of their family.

We have been using Big Fish Payroll for three and half years. It was the best change we ever made. We were with Paychex then ADP and it was a nightmare from the word go with both companies. If you like phone trees then go with the big companies. If you like FANTASTIC customer service and working with people who will go the extra mile please try Big Fish Payroll. Thanks to them… my job is so much better!

Fantastic reputation with local businesses in Southern California. Save businesses 30% on their operational payroll expense and improve customer service.
I wouldn’t go anywhere else for payroll.