Authentic Brothers Towing

This towing company is a joke!!!
I called to have my car towed, i spoke to this girl leslie and she said that she will call ke back in an hour, 4 hrs later she never called, and i called her she said that the towing will arrive at 5:30pm… NO ONE SHOWED UP OR EVEN BOTHER TO CALL ME THAT THEY ARE NOT COMMING.
The next day after that i called to remind them about getting my car towed, this girl LESLIE said that the tow truck will come in an hour, after 2 hr have passed by, no one showed up, i called back and LESLIE answered, she said that she needs to send the tow truck someone because someone have an emergency, thats bullshit!!! She didnt even bother calling me and telling me that i have to wait again for the damn truck! And she even told me to look for another towing company!
This bitch gave me an attitude! This company is a joke!!! Is you are looking for a tow company DO NOT CALL THIS COMPANY!!!

I hardly write reviews but had to write one for Authentic Brothers!
My car was on the verge of overheating and AAA sent Mike from Authentic Towing. I was told that my wait time would be an hour and Mike got there in less than 15 minutes! He was super fast on loading up my car and super careful. He was really friendly and made the experience suck a lot less! Definitely would recommend them and seek them out on my own!

Mike is the bomb. He arrived in less than 15 minutes and was so professional. He made the towing process easy and affordable. Even though I didn’t have AAA he was a pleasure to work with.
I will definitely use this company again!

These guys are great. I have used them more then a dozen times over the past few years and they have never let me down. I manage a small business here in orange and have referred all my customers in need of towing services to them. All have been satisfied. If your ever in need of a tow, jump, tire or battery change I highly recommend these guys. Thanks for the years of excellent services guys. Keep up the great work.

I can’t tell you how awesome these guys are. The guy who came and towed my car was not only
friendly but super helpful.
The tow company before told me they would be there within and hour. 2 hours past and I call these guys. 5 minutes later they were there. 25 minutes ahead of schedule! Cannot thank you guys enough

Irresponsible liars. Authentic brothers towing was sent to me through AAA. It was late at night and a flatbed was requested. After waiting one hour I found out that they were in fact were sending a wheel left to tow a new car from orange county to Pasadena. You cannot trust this company because they will damage your car. They are reckless and irresponsible #shady #BoycottAuthenticBrothersTowing.
**They had the nerve to write me back and ask me to consult my AAA handbook. The fact is, AAA requested a flatbed for 47 mile tow and it was the dealer’s recommendation as well.
#AuthenticBrothers went ahead and sent a wheel lift anyway. They were written up by AAA.
Nice try guys– you are a rip off and not responsibile and as a result of your crooked dealings– AAA refunded my entire yearly dues. #Shady

Wonderful experience. My car was at tows r Russ in Orange And I needed a tow to Fullerton. I had a horrific experience with tows r Russ they are absolutely terrible and their staff trucks it harder than the vehicles they drive. Authentic came to my rescue through triple a. They came quickly and were extremely professional and helpful. Mike was great. He got my car on the truck so fast and answered my questions patiently. I’m grateful that they made it so easy and headache free for me because I know how disgusting dealing with tow companies can be. Theres just a very low standard but authentic is on a completely different class on its own in my book. Thanks authentic and good job triple a

Awesome customer service. Called Auto Club because of a battery issue. The driver showed up and within 20 minutes had my problem diagnosed, new battery installed, all in my driveway and about $ 35.00 LESS than what Pep Boys quoted me for a new battery and installation! Kudos to Auto Club for contracting with such an awesome company!

I used Authentic bros through AAA for a flat tire. The mechanic/​driver Marlon showed up really quickly. He was super efficient and friendly. He even wrapped my old tire in a plastic bag to keep my trunk clean.
Highly recommend!

7:30pm-Called aaa i am on 55 fwy near lincoln need my car towed to corona (pay extra aaa for long distance tow) 16 miles total.
8:10pm-aaa calls to say tow company only has one available truck, they will tow me off fwy to safe place and 30 – 40 minutes another truck would be by to pick me up.
8:15pm– authentic tow truck, tows me off fwy left me at valero.
9:30pm-called aaa they called tow company. Aaa said they will be there in 30 minutes.
10:00pm– valero closed. All lights out… now all by myself in random dark parking lot.
10:26 pm– call aaa and ask wth? They are surprised haven’t been picked up. They put me on hold call tow company and let me know «there was an issue at shop»
10:46pm– tow arrives to tow me home. 3 HOURS LATER!
No apologies. They could care less. Very disappointed the authentic tow and aaa…

Our car broke down on Sunday night right off of the 55 S and Katella. Called AAA (whom this company is contracted by) at 7:55 PM and the driver arrived almost two hours later at 9:40 pm. Reina, the girl who worked dispatched wasn’t so hot at keeping us updated on the delays (I had to call her twice) but the driver was very fast and professional.
The two stars are for lack of capacity and logistics plus not so hot communication skills.

Thank you for making my day. You were called by AAA to help me solve my battery issues. You were out of the battery I needed but called back a few minutes later and sent another driver with a battery. Thanks for getting me back on the road so quickly! I’m glad your company is contracted with AAA. Your drivers are always so nice and courteous! Thanks again!

After dropping my 6yr old kinder off at school this morning my car woudn’t start (in front of the school) so I called AAA.
Chris was dispatched from Authentic Bros Towing in the «AAA Battery Testing & Replacement Truck» and showed up in a little over an hour which was no big deal to me, I (and my 4yr old) were in a safe area and had things to occupy our time. (android for me/​coloring books for her) lol…
Chris was very nice and personable, as well as well-​prepared and knowledgeable about vehicles. He tested the battery, the starter, and the alternator on my 2002 Pontiac Aztek and all tests pointed to the battery being the issue… which was putting out 10volts instead of 690volts! O_​o… The battery had been in there since 2009 so it was definately time to replace… which Chris happily did with no issues in about 20 minutes.
He replaced it with a AAA battery for around $ 115 and it comes with a 3 year full replacement warranty and a 6 year partial replacement warranty.
I hope all Authentic Bros Towing technicians are as friendly and happy to help as Chris was today. His wonderful demeanor definately made this morning better considering my car broke down and, really, nobody enjoys it when your car breaks down especially with a young child in tow…
So, Thank you Authentic Bros Towing and Thank you to Chris!

My car battery died on me, and they came out on behalf of AAA to give me a jumpstart. They tested my batteries and there was a faulty sale, so they replaced the battery for me. The cost was reasonable as well. It took them about 10 to 15 minutes to come out which is very reasonable. The contractor, José, was very friendly and helpful. Thanks.

My battery died and AAA dispatched Adolfo, from Authentic Brothers Towing company. He was fabulous. I was quoted up to one hour wait, but he got there, replaced my battery and I was on my way home in 30 minutes! I would definitely recommend Triple A and this towing company. So glad they got me back home safely and thanks for being so friendly and prompt :-)

Just as very quick review of Authentic Tow and specifically Chris (the driver). If you scroll through my prior reviews, I had a VERY bad experience with S&J Towing. Authentic and Chris have replenished my faith in the tow trucking game.
Long story short, I parked my truck in front of some other vehicles in a parking lot to load two jugs of water in the bed of my truck. I throw the truck in park, keep it running and hop out. Load my water in the bed and go to leave when I realized my door had auto locked. It locked me out of the truck running, phone on center console, parked lengthwise behind 3 legally parked vehicles. Needless to say I freaked out! I used a business owners phone (THANKS NEW WAVE TROPICAL FISH) and called AAA. They put a rush on my call but said it would be about 34 minutes!!! Again, FREAKED OUT! an elderly lady was blocked in to her spot and trying to make it to her Dr. appointment.
11 minutes later Chris rolls up and gets me squared away in a matter of minutes. He was very professional and friendly. I was so grateful I wanted to give him a tip for his lightning fast service, but didn’t have any cash on me. I apologized that I couldn’t give him a tip but offered to buy him lunch at the fast food place in the center. He refused the tip offer and the lunch offer. He told me that he was glad he could help me out and that was enough.
I am thoroughly appreciative and a Unilocal review is the LEAST I can do… THANK YOU CHRIS!!!

Amazing lack of customer service. Amazing lack of commitment. The amazing disregard for one of our employees stuck on the side of the road for two hours And being told that they would be there in less than 30 minutes. I would not use this company ever again. They even told me that we went over on towing mileage and when we checked the odometer, they did not match. I will say the driver was only a small part of the problem. The office staff and the entire company had one goal and that was to keep their relationship with AAA. Don’t use this company.

I called AAA after my car won’t start. They sent Authentic Brothers Towing. Chris showed up in a AAA truck, with clean uniform. He was very personable and explained everything he’s doing. He tested the battery, and said that they carry a comparable battery.
I had called the dealer b4hand, and the dealer would charge me $ 135 + tax for it with 3 year warranty. Chris said that the AAA battery is $ 96 + tax and it’s warrantied for 6 years, the 1^st 3 years are complete replacement, and the next 3 years are partial replacement.
Chris got the right one from his truck, and replaced it. The battery did say AAA on it. And I was given a warranty paper for it w/​my receipt. And he took the old battery away. I don’t know what happened with other folks, but based on my service, Chris did a great job.

On my husband’s birthday yesterday, we decided to have an afternoon at the Tucker Wildlife Sanctuary (see my four-​star review on that) as well as at the Giracci Winery (not reviewed yet). Well, about a quarter mile before «The Tuck,» his car overheated. He filled it with some antifreeze, and we were able to finish that last quarter mile to reach our first destination … opting to give it an hour and a half to cool down. After that time, he poured the rest of the antifreeze into the car; that was no help because it continued to overheat.
We stopped at Giracci, only to find the tasting room closed that day. (What? We thought it would’ve been open on a Wednesday afternoon. We’ll stop there again.)
To finish this rambling tale, we high-​tailed our «hot car» to the nearest major landmark, which was Irvine Lake. We stopped there, phoned the Auto Club roadside service, and waited outside Irvine Lake’s main gates about 35 minutes for service.
That’s when Jose’ from Authentic Brothers showed up, in his clean-​as-​a-​whistle new towing truck. Getting all of his p’s and q’s right for the towing procedure, he took all info needed regarding our car and its destination — our local car-​repair shop — and spent considerable time securing and chaining the car to the flatbed. As we rode in the spotless and über-​clean truck cab, Jose’ drove us and our vehicle smoothly and carefully up the 241 and the 91 from the lake to Yorba Linda.
No doubt Authentic had issues in the past. That said, my husband and I were beyond satisfied with the work Jose’ did with our car — and on a hot day with more than its share of overheated vehicles during which he was no doubt pressed for time, we were very pleased.
Four stars, from a notoriously tough grader. Keep up the good work, Authentic.

When you imagine tow truck companies, theres a reason why you always imagine shady people mistreating your car. These guys.
They are the epitome of whats wrong with the industry. They damage your car and then play games with you until you get so fed up that you let is slide.
They towed my sisters car and caused almost $ 500 of damage. Yes, everything before and after the incident was documented, we have all proof… I mean, thankfully we had just bought the car so it had an inspection and everything! So anyways, they came out once to take pics… but the bumbling idiot supervisor there forgot to insert an SD card into his camera lol. So he came back the next day to take pictures for real this time. Clearly saw the damage and imprint of their tools on our car; agreed to the shop, charges and was going to send over a check. This asshat was also almost 2 hours late both days. I swear he is lying about being a supervisor, probably just the shops errand boy being sent out to handle the dirty work…
After a week, I decided to call. He kept giving me the runaround. Lasted a few weeks until I couldnt deal and now we’re in the middle of preparing a small claims suit.
If AAA sends these guys, TELL THEM NO! Dont make your car troubles worse by having these guys damage your car!