Apex Imaging By MRD

Very helpful staff. Their facilities are super clean and very nice. The MRI technician is super lovely and makes you feel very comfortable. It is sad that they will not accept my new health insurance for 2016. Outstanding customer service!

I have been here many times in the past 3 years for my mom’s tests and x-​rays. I am always impressed by their professionalism, flexibility, kindness and efficiency. Sergio at the front desk is pleasant and always on top of things. He gives my mom clear instructions, highlights the areas of paperwork she needs to complete, finds our paperwork even when we forget to bring it, and helps us with anything we need with utmost patience and courtesy. I would highly recommend this place, the best by far — they are on another level. They make it look easy and never a long wait.

Loved this place. Clean, friendly and pretty quick. I went there to get an ultrasound. The tech was super sweet and efficent. I highly recommend this place.

I’m here right now to get an MRI done. There are two ladies at the front desk. The younger women that sits on the left was the one that helped me. She had her hair up in a bun and did not smile at all. She was on the phone with a patient on the phone and did not sound happy with the patient she was speaking to. She got off the phone looked at me and said «I can help whoever is next». I was the only one in line and I told her I told her I had an appointment at 1pm. She told me to fill out the forms she was giving me and looked away. Not one time did she smile or give me any eye contact. She was clearly in a bad mood. As I was sitting down to fill out the forms I could hear her back on the phone with someone that called in and she sound so annoyed with the patient that was calling in asking questions. I hope the staff realize here that patients are coming in not because they want to but bc they are having some health issues and need to get some imaging done. They have enough on their plate and and already feeling uncomfortable with having to come in while fasting for the last 4 – 8 hours. The staff should be happy and friendly. When I got back up to the front the older lady with the short hair helped me and was much much friendlier. I’m glad I don’t have to come here often. Bleh

Staff cancelled my appointment due to their staff being out sick, (1^st inconvenience) so they reschedule for next day at same time, however just to find out no it was for a later time. (2^nd inconvenience) Now remind you it is for an ultrasound, full bladder hold it etc. (3^rd inconvenience) Now I sit in a waiting room and staff tells the tech the patient «thought» the appointment was earlier. WRONG, staff didn’t INFORM the patient correctly it is their error. Note to staff, don’t talk on phone while patient is in lobby. I didn’t think it was earlier, I was schedule by staff at the time.
Don’t go here… you have to wait forever! And integrity is not reliable.

The one star is for the girl that helped me the first time at my 20 weeks sonogram. I wish I knew her name because she was amazing!
However, I was there yesterday for my 30 weeks sonogram and had a terrible girl. I can’t remember her name but she was a short Asain lady with long hair… around early to mid 30s maybe. First off, I had to have the front desk call her because she was late and when you’re 7 ½ months pregnant it’s not very easy to hold huge amounts of water for hours. When she finally takes me back to the room and gets started she has the nerve to tell me that I should be fine because my bladder isn’t that full. Um, I’m not shaking my leg vigorously for the fun of it!
She says this a few times and eventually tells me that she’ll be quick (should only take 20 minutes) but if I’m going to have an accident to let her know. I’m not 5 years old thank you very much… you do t have to worry about me peeing on our bed.
40 minutes later she lets me finally use the restroom but not before telling my mother that this «isn’t show and tell» oh I’m sorry nobody was excited about you being pregnant. I’m the baby of the family and this is my first pregnancy… these «technicians» should really try to remember that being are excited, anxious, scared, etc.
This girl had no bedside manner and in the end I actually left feeling extremely uncomfortable and that something was wrong with my pregnancy. All because of her snotty attitude and demeanor. I don’t get to see my baby when I’m at the doctor so this was supposed to be a really special moment and she’s ruined it for me and my family. I really wish I had the first girl because she was polite, enthusiastic, and seemed to genuinely care about her clients. I will NEVER go back to Apex Imagining and will be informing my doctor that I need to be sent elsewhere for anymore needed sonograms and recommend that he find a new place for all his patients. You should never leave a sonogram on the verge of tears… I don’t care how many pregnancy hormones are running through you!

MRD wrote off the fee for a service Anthem Blue Cross denied rather than compromise patient care with a less sophisticated mammogram.

I really enjoyed the hospitality of the Doctors here. The wait was not to long, everyone was nice, and there where magazines to keep you busy. When it was my turn for my MRI the doctors where super friendly and welcoming, it was just an overall great experience. I would defiantly suggest this place.

Very good service and my technician was very nice and explain what she was doing. Thank you

I came here for my 20 week ultra sound. The staff was extremely courtesy. We got there early and didn’t have to wait long at all.
My tech was very thorough and explained things as she went along. She put me right at ease with her professionalism.

They are super fast! Which is great since my grandmother is 84yrs and has the patience of a 4 year old. If it’s been longer than 15 minutes, she has a fit. We were in and out today in no time.
The staff is amazing, forms were minimal. Just overall great!

Very professional. Unlike an increasing number of doctor’s offices nowadays their front office staff is very good.

They are the best! I had my 1^st MRI recently, and I was a little anxious Mike was excellent. He made sure I was well informed and the experience was smooth and seamless. Everyone was really professional. Definitely, «the Nordstrom» of imaging.

The staff here is not only very caring, but knowledgeable and competent. I wish I could remember the names of the two technicians who conducted my MRI in September. I had been experiencing near-​fainting spells along with vertigo (which was worse when lying down, so I was extremely anxious) and my doctor had ordered a brain scan. The actual machine was not as bad as I expected. It had a shorter, wider cylinder and the room itself was very open, bright, and calming. My fear was the symptoms I had come in for in the first place, and that I might faint during the process. But I was blessed with two techs that were so understanding and patient. One of them even stayed with me and held my hand/​talked me through the procedure. I will never forget his kindness (it is rare to find that level of compassion). I have also had to have several other ultrasounds this year and was impressed with those techs too. They made me very comfortable not only physically, but emotionally too, as they explained what they were doing and checked in with me during the procedure. The staff is also prompt in sending reports to doctors and even if you come in to a full waiting room, they are so efficient that the wait is never long.

Awesome!