A.C. Cool

I just had AC Cool install a whole system including new ducting. I found them on Unilocal and liked the reviews.
I called left my contact information and got a call back from John Moses right away. John came over and explained my options. Since my system was over 25 years old I decided to replace everything.
I got five bids doing the same size equipment and ducting. The highest bid was three times higher than the lowest so it’s important to get bids.
AC Cool was in the middle but John made me feel comfortable that they would do a good job.
He said the job would take three days max, which it did. The crew Joe, Abel, and David did a very clean and professional job. Plastic on the floors, bagged up all attic trash.
John came to my house four times on the bidding process and answered all my calls and texts.
Go with AC Cool and don’t worry.

We recently had AC Cool remove our old wall heaters and do a complete install of duct work and central HVAC. Paul came out to our home to take measurements of each room and provided us with a detailed quote with everything he would be doing throughout the project. He covered what our costs would be and what would need to be done, step by step. We had to have some electrical work done as well to support the new system and he helped us with finding a reliable electrician that could do the work.
Because of the scope of the work we decided to take advantage of the HERO financing. Kate was knowledgeable about the program and walked me through each step of applying and what to expect from HERO. I was able to easily apply for the financing and get everything moving with ease.
The team that worked in our home were professional and courteous and easily offered explanations of what they were doing, and recommendations for efficiency and care for our new system. They made sure everything was covered and were not sloppy with their work.
I would not hesitate to recommend Paul and his staff from AC Cool to any of my friends, family or acquaintances looking for a reliable and trustworthy HVAC company.

AC Cool did a fantastic job installing a new furnace and A/​C unit. John Moses and his team were very professional and they patiently walked me through the various options before building the perfect system for my house. In addition, they kept to the outlined schedule and were very reasonable with the price. Bottom line, we had a great experience and would highly recommend them.

Just completed a great AC HVAC experience with a very professional company! Our 50 year old (yes 50) heater ended it usefulness, so we were looking for a new system. Since we live near the coast we don’t currently have AC, just heat. With increasing summer temps we are considering AC also.
Jon Moses from AC Cool showed up exactly as scheduled. He explained the various options and pricing. We decided to go with a two step process; 1^st replace the heater, next step with possible AC.
Service installers were very professional, neat and great cleanup. Explained how to use the equipment.
We greatly appreciated Jon’s followup to make sure all is well.
We are very pleased with Jon and his company. We are seriously considering the AC addon next. Jon designed the heating so it will be easy turn key add on when we decide.
We will keep you informed as we progress.

These guys win.
My compressor went out on a hot day in September. I had no less than eight companies come out and give quotes. I had a lot of passable companies; some incompetent ones; and a few awful ones. I put those companies through every test I could think of: technical ability, responsiveness, promptness and service-​mindedness. Ultimately, I went with John Moses and his team at AC Cool. They showed up on time, they were smart, and they completed the project on budget. The installation was clean, smart and the installers were nice people; John was very patient in explaining my options and in coming up with a good installation plan.
That would have been enough for a four-​star review.
The five-​star kicker, though, is as follows: When AC Cool found that they overcharged me by $ 79, they amended their invoice and sent me a check of their own accord. Such honesty is vastly underrated in modern times.
Congratulations AC Cool, you have a customer and a reference for life.

AC Cool did a fantastic job installing an air conditioning unit, new furnace, and new ducting in our home in Irvine. We were extremely impressed with John Moses — the representative co-​owner of the company. He came out, arrived on time and gave us great information on what the process would be — and he gave us a very reasonable price quote. As a matter of fact, 2 of my neighbors also met with John, and all 3 of us decided to go with AC Cool. Once we were on the calendar with AC Cool (which was within a week!), John brought the other co-​owner out — Paul — who went through our homes and mapped-​out the projects. Both of these men were super professional, extremely knowledgeable, and very easy to communicate with.
The crew was fantastic — starting with Joseph. Joseph appeared to be the lead guy once the job started. He was very accessible, super smart and knowledgeable, and the entire crew was friendly and respectful. They got the job done in just a few days — which was remarkable, since none of the homes previously had A/​C. By the way — the entire crew spoke English, and every employee of AC Cool is drug-​tested regularly. Everything was cleaned-​up well when they were finished and we couldn’t be happier with the end result. My neighbors are also extremely happy with AC Cool and their new A/​C & heating systems.
Also, AC Cool replaced my elderly mother’s A/​C unit and she was very impressed with the price, the workmanship, and the professionalism of the entire AC Cool team. I wholeheartedly and without reservation recommend AC Cool — they are a great company!

Richard came by home yesterday and did an annual maintanence checkup, changed filters, made sure everything is great for another year or so. We replaced both old Carrier Freon units two years ago. Couldn’t be happier with the team at A C Cool. Honesty, friendly professional attention to detail. Richard was ten minutes prior to our appointment and what a difference a true professional service rep makes.

I chose AC Cool a couple months ago when my air conditioner stopped working on a hot weekend. I was able to get same-​day service the next business day when I gave them a call. The technician was on time, friendly, and clean.
However, I feel AC Cool was probably on the more expensive end services for what was provided. My condenser’s capacitor went bad, and the technician determined my blower’s filter needed to be replaced. It cost almost $ 300 for $ 60(ish) in parts and 15 minutes of actual work. Quite a profit they made off of me that afternoon!
Though friendly and I might recommend them in the future, I think I’ll be shopping around for better rates for any future services.

Great service. Called and scheduled service on our aging ac unit. Technician showed up early and got right to work. 25 min later our AC was working again.
Work was done efficiently and fast.
Technician was friendly and knowledgable.
Great experience.

Super guys, they came in after I had a quote from a competitor and showed me how most of the quote was fluff. They services my a/​c all works awesome and no fluff in the bill all honest work.

Thank you AC Cool for saving the day! My AC had been making weird noises. I thought it was just tired as running pretty much all the time during this HEAT! Paul and Jeff came out and advised I needed a new unit. I know they were swamped with calls during this miserable heat. Totally understand we had to wait a few days. They offered to let me use a room AC if the unit actually went out. Luckily it did not and unit installed a week later. THANK YOU so much for your fair pricing and professionalism. I have used AC Cool for my rental property as well. I will be an AC Cool customer forever. Thank you

We fond A.C. Cool on Unilocal had a great experience. They were courteous, knowledgeable, on-​time, efficient, affordable, and honest. I would highly recommend using them.

Thank you AC cool for another great service call. Always professional, always fair pricing.
Until next time, Then it’ll be a system replacement

I’m giving them one star due to the u professionalism that was provided by the entire staff. I had a scheduled appointment on Friday 8 – 10 am, I called the day before to reassure them that I was going to keep my appointment and even had my siblings be awake early so that their repair guy would not have any trouble getting the work done. But, the things I have to complain about is that the day before the service, I called the company to reassure that the guys were still coming out to my house to fix my ac. Two, they also repeated multiple times that they would still call ahead of time before they were on their way. Three, when it was past my appointment time, I called the company again and spoke to paul and asked why no one showed up to my house after I called the day before to tell reassure that they were coming to my house and why I never received a phone call to let me know that at least someone was coming to my house then their lame excuse was that their guy was there on their maps and that he should’ve called. Well no one called me and suddenly the guy who was at my house called my phone after I called and complained to the company. Then my sister found a letter of his service stating that he was there but no one was awake to open the door. And fourth! When I told my sister to call the number on the note the repair guy who left they tried to tell me sister that they were going to charge another 60 something to my bill for having them come out again. The money part is not an issue, I have no problem paying for something that I have repaired, the issue is that the line of professionalism that the company displayed was childish and amateur.
I cannot express how much audacity a company has to fool and over charge a paying client that did all the steps to make sure her freaking ac is going to be fixed. I do not recommend this company and I will firmly stand behind my review.

I called A.C. Cool this morning after spending this past weekend extremely miserable as our AC had stopped working. They were able to get a technician out this afternoon (same day) who had determined that we blew a fuse on our outside unit. He replaced the fuse, and even changed the filter and was extremely helpful and courteous!
Our previous AC repairman wasn’t going to be able to come out until September 8^th which was too long for us to wait as the temps are not cooling down very much.
We couldn’t be happier and highly recommend A.C. Cool to everyone! You can’t go wrong! They are highly responsive, professional, and friendly!

We’ve been having problems with our AC unit the past few months. I decided to call AC cool yesterday and they were able to send someone out the same day. The gentleman checked out the unit and told me he would get back to me on how much the cost would be to replace the part he believed was malfunctioning, only charged me for the service call of $ 69. A few minutes after he left I got a call from Paul letting me know he’d like to check out the unit himself. Today Paul came and cleaned out the coils which were filthy due to our dogs fur. He recommended we change the type of filters we’re using and to call him if we have any other problems. Paul did not charge me anything for today’s visit. That is absolutely unheard of! The amazing service! I will continue recommending this company to everyone I know. AC Cool, you have my business for life. Sincerely, very chilly Annette A.

Great all around professionalism and service. AC COOL called me and spent a significant amount of time educating me on the process of shopping for a new AC System. They were very candid on their price, service and bid process. I never felt pressured or mislead and was very impressed with their level of service. I would highly recommend giving them a call when you need AC service repairs or replacement.

We have used A.C. Cool for minor service repairs over the past few years at two different homes in Orange, CA with much success. They have always been friendly, responsive, and reasonably priced.
Last year the AC unit in our new home needed to be replaced. It was beyond repair. We put off the work over the winter, and picked up the project a few months ago. We knew this was going to be a major job, so we wanted to do our research before we selected a company to work with. Of course, based on our past experience, we asked A.C. Cool to bid the project. We also asked our friends in the area for their HVAC recommendations and referrals, and we went on to get three other bids.
Of the four bids we received, we decided to go with A.C. Cool for a number of reasons. First, John Moses was a please to work with. He was friendly and knowledgeable – never condescending. He was responsive and thorough in his communication. Second, John was very clear on what minimum work would be required, but he was also helpful in suggesting other work that would be worth considering if we were going to be doing a major project. Finally, the price was reasonable. A.C. Cool was not the lowest bid, but we were satisfied that the price was reasonable for the work that was being proposed. Other companies we talked to either skimped in their proposals (lacking detail and options) or were obviously charging unnecessary premiums. Based on the strong proposal and good past experience with A.C. Cool, we decided to use them for the work.
The work was performed quickly and cleanly. The crew was only onsite a couple of days. They were neat in their work habits and cleaned up completely at the end of each day. When the crew was done my wife signed off on the job and gave them our credit card info for payment.
That night when I got home from work I checked out the job. There were a few areas where I had questions, and a couple of things were done differently than I expected. I called John and started asking my questions. He offered to meet me at the house the next day after work with the installer. We walked the site together and went over my questions. John and the installer answered my questions and made no attempts to justify or excuse anything that didn’t meet my expectations – even things that were not detailed in the quote.
John volunteered to hold back a portion of the payment my wife had already authorized until we were 100% satisfied, and they had the crew come out the next day to rework a couple of minor things and button up a few others. Needless to say, the project ended up great, and A.C. Cool was a pleasure to work with. I was impressed with their customer-​focus and commitment to quality from beginning to end. I wouldn’t hesitate to recommend A.C. Cool to anyone in need of HVAC work, whether a minor service call or major system overhaul.

AC Cool just installed central air & heat for us. The guys were on time and finished early. They explained everything they were doing and asked us for input before placing the unit, the drain line, the thermostat, etc. I felt like our needs were taken into consideration. The price was very reasonable, and the unit makes the house down right cold if we need it to.
If anything chances, I’ll update the review, but for now I’d give them a solid recommendation.

I had the best experience with AC Cool and its owner, John Moses. After receiving an outrageously expensive quote from Service Champions, I contacted John who gave me a great quote that was much much much more reasonable.
The property is a vacation rental so we were on very tight constraints on timing, and he was able to work around my schedule. At all points he was courteous and responsive. The staff was prompt and professional, and there were absolutely no issues. Will definitely use him for all of my AC or furnace needs!