Sugar Sands Realty

Arrived Sat the 20^th. Checking in we were told the condo is ready and cleaned, go on over. Got to condo and housekeeping was still there and would not let us in. Waited 45 minutes in 90 degree heat to get into condo (after driving 14 hours) and was hung up on by Sugar Sands when I called. We have been renting beach condos for years and have never been treated so badly. Back to Dunes Realty in South Carolina we go. Not to mention the condo was still dirty with a haphazard dishwasher, dirt on the vents, and 8 towels for a condo that sleeps 10 people. The beach was beautiful — service not so much.

Overall this is an amazing place to rent a condo from for a vacation!
My family and I came here a couple weeks ago all the way from Kentucky to enjoy spending time together, the ocean and to get away from the stormy weather.
The check was a little of a shaky process at first as we were told our keys were in this «mailbox» like box outside and they weren’t there and had to go back and find someone in realtors office to get our keys. Which we found kinda scary they would think of putting the keys in a «seemly» unmonitored box to begin with, but once we got the keys it was pretty much positive experiences from there.
The only other negative was the wifi connection was slow which thankfully we didn’t need to use wifi much when you’re on vacation but for those of use with job/​school related needs/​responsibilities even on vacation it was kinda a let down for as much as we were paying to not have a decent internet connection.
Now on to the many positives; The condo was clean and beautifully decorated in a nautical theme. There was a welcome note as soon as we walked in the door; nice touch! It had everything we needed, kitchen utensils, laundry machines, comfortable beds, outside furniture, beautiful views, sliding door entry to deck from every room.
The pools inside and out and jacuzzi were amazing, we appreciated the inside pool was warm like a therapy pool. Which made it perfect for my grandma to swim in and feel comfortable. The entrance right onto the beach from the pool area was awesome!
The tennis courts looked fun; too bad we didn’t bring any racquets. It would be appreciated if there was some to check out or rent.
We are already talking about coming back next year :)

Second time renting through these folks. First time was easy and friendly… made us want to use them a second time…
Now we wish we did NOT!
reserving condo was again easy and friendly. great deal.beautiful spot… UNTIL

they changed our rental from a sleeps 12 on beds to a sleeps 8 on beds …2 on a pull out and oh yea. NO room for your other 2 so they can BUNK ON THE FLOOR!
let us make it up to you. we will overcharge you by 10% then offer you a 10% refund for your inconvenience.
.Supervisor so helpful and pleasant… NOT! Told us we could take it or leave it after half of us (fifty something) professional ladies had driven 6−8hours to get to our beautiful Gulf Shores, then she actually had the nerve to be RUDE again on checkout!
Oh by the way I actually live here and am a member of the Coastal Alabama Business Chamber… How embarrassing is that!
FYI…These ladies who rented by the way are not only good sports, but beautiful and smart and know lots of people… Just saying…
signed…DISAPPOINTED in Foley, Alabama.