Flora-Bama Marina & Watersports

I always like to ask a few questions about the service I will be provided before I consider booking a trip. This is just a routine for me. I simply asked two questions and the lady on the other end of the line snapped at me. Made me feel stupid for even asking the questions I asked. Extremely rude. I honestly was appalled. Even though they had the best rates around, I chose the more expensive route just because of the service I was provided over the phone.

Wow! What ever happened to southern hospitality?
I recently rented wave runners from this location with my father and friend. We rented them at the half hour price. We took them out and at about 20 minutes, we began to head back to return them. We quickly realized that their location of launch is quite confusing because it is located in Old River, which connects to Bayou St. John, which in turn, connects to the gulf. There is an island between the bayou and the river and if you end up on the wrong side of it (like we inevitably did) you are screwed. We returned slightly over an hour later, only because we asked a nearby boat for directions. When we arrived I was expecting them to laugh and ask us if we stopped off for a beer somewhere, or something along those lines. It was quite the opposite. We returned to yelling and fowl language directed to us, along with accusations of us zipping up and down the no wake zone.
When things settled down we agreed that regardless of us being lost, we would pay the additional 30 minutes happily. However, because it was actually 35 minutes, they nickle and dimed us and absolutely refused to come down. All while lecturing us on how «people with a good education» should know how to return if lost in that maze they leave you in.
My father and I agreed that this place certainly banks on the fact that you will inevitably get lost. Not once were directions given or any maps shown to us at any time. Do yourself a favor and try your luck with the many other Wave Runner rentals in the area because I know we will.

We have rented a pontoon twice from them this summer and they are great! They have new units and they make the entire process simple.