ReHome Solutions

Great working with rehome, these guys were on time and on budget. Couldn’t recommend a better contractor.

I was referred by
and I wish I would read the reviews here before I would sign the contract with them.
Sales person really sold the company and the reputation. So, I singed the contract. After several follow ups a construction manager who suppose to call us in 5 days, schedule the work to start in 5 weeks. The day before the scheduled date, I called to confirm (something that the contractors do, not the customers) and no one picked up the phone. Called the sales person, no answer. Then some one else called and said he was the construction manager (!) and he didn’t have anything scheduled for me. I explained the frustration they caused by keeping us waiting for 5 weeks and needed to get the job done immediately, he said he couldn’t even send some one to take a look at the job, which was already looked at, for more than a week and the best thing is to cancel the contract! As simple as that. He didn’t even bother giving me an alternative date or try to accommodate my request which was only honoring their own promised date. Avoid this company.

Avoid! No call, no show after they twice confirmed the appointment. Asked for an estimate on a door replacement — made it crystal clear to Cynthia Beaver that I was only interested in the door replacement and nothing else. Shortly afterward I received an e-​mail confirmation that also referenced a «Free Home Energy Loss Inspection and Estimate». I emailed back that I had no interest in anything other than the door replacement. She emailed back that it was a generic email and that they understood. Yesterday they confirmed by phone the Tuesday 2:30 pm appointment. I left my office to meet their estimator — after waiting 45 minutes I called their office and spoke with Scheduling Director David Dodds. He then informed me that they had cancelled the appointment and had attempted to reach me by phone. Well I have voice mail and they did NOT leave a message or bother to email me. He then further related that a simple door replacement wasn’t a big enough job. Bottom line is they didn’t respect my time and couldn’t be bothered to contact me once they decided that the job wasn’t worth it. Given this attitude, I certainly would never consider them for any job big or small.

Was scheduled for insulation install on 3÷11÷16. Crew was supposed to be here between 9 – 9:30 am. Andrew called after 9:30 am to say they would not be here until late afternoon as they were in LA finishing a job. I expressed my disappointment and that I scheduled time off to be here and they could have called the night before to give a heads up. Andrew was not very apologetic. He said that they weren’t perfect and that the previous job ran over. They still could have called, it’s not that difficult. His response was that I could cancel if I wanted or they would be out in the afternoon, it was up to me. I decided to keep it scheduled for that afternoon. The crew arrived was very apologetic. Unfortunately, about half way thru the job it started pouring rain. They packed up and said the office would call as to when they would be back. Guess what… no call. About 9am Saturday they knocked on my door and said they were here to finish. The crew was great! They finished it up and it looks good.
My rating is based on the lack of Customer Service and communication. The install crew I give 5 stars.

I went on home adviser to get an insulation contractor and they had these guys call me. They called about 3 times after I told them I would have to get back to them with a schedule. Finally I set a schedule with them and the call center scheduler insulted me by telling me that I would have to give them a yes or a no on the spot or he would not send someone out to do the estimate. I really hope that my call «was recorded for quality assurance» cause this guy was a real idot. I would never use this company for anything.

Stay away from this company! They are argumentative and will not take responsibility when they do things wrong. An estimator came out. I believe his name was David. I had old asbestos ducting which I am looking to get replace. The ducts were NOT damage. The estimator came and right from the beginning I felt there was something fishy because he immediately went to upsell on various things (home improvement, kitchen remodel, radiant barrier, etc). I steered the conversation back to I am looking for a quote for air duct replacement and adding extra insulation. During our conversation I reminded him again this is asbestos duct so please don’t poke or start peeling it as you are not supposed to disturb it. He goes into my addict place his hand on it and push it down with force. I was standing right under him in the attic opening and saw the force and heard the crush. I said, «you just crushed my ducts». He tried to give various excuses that it was not damage. I asked to go up there to check and sure enough he crush it and tore a hole in my air duct. He knows I am now aware, he packs his stuff and starts to leave. I followed him to the front door wanting to know what he plans to do. He said you have old ducts and proceed to exit bumping into me on his way out. I have the entire conversation recorded.
I called into their office and not surprisingly David pretty much lied to his manager/​owner (I believe Andrew). OfCourse Andrew lied as well to make it a non-​incident.
They will response to this review with lies so let me point them out ahead of time.
Manager: You called in for damage ducts. Me: The ducts were old but not damage. Your guy damaged it.
Manager: You called for other quote before us and they could have damage it. Me: That’s what people do «get quotes». Their was no damage and I was with other quotes the entire time. No one needed to touch the ducts. They only visually looked and it and took measurements. I saw and heard your person crush and damage my ducts.
Manager: You barricaded the estimator at your front door. Me: I was standing next to the door he bumped into me to rush out of the house.
Manager: You held a camera to his face. Me: I held my smartphone on front of me to document the incident because I know he will lie about it.
Manager: What do you want us to do? Me: I can’t turn on my heater because the asbestos is now damage and a hole in my air duct. You can provide me with portable heaters until I can get it replace.
Manager: We will come and patch the duct and you sign an agreement that we are not liable. Me: Apparently you just ADMITED YOU ARE LIABLE and trying to cover it up. (NOTE TO ALL: NEVER SIGN ANYTHING THAT THEY ARE NOT LIABLE). You can’t patch the asbestos ducts. They have been disturbed and particular are floating in the air ducts. THIS IS HOW YOU HANDLE ASBESTOS?
Manager: I would have had them replace a long time ago if you were that concern. Me: Although they are asbestos, if they are not damage there’s no immediate need to replace them. I would however like to get them replace. Do you wait for your car to break down and become stranded or do you do thing to try ahead of time?
To counter another replies. None of their responses will be relevant to why they hire inexperience staff and in this case lack of knowledge that you shouldn’t put force on asbestos ducts. They will probably claim that the ducts disintegrated when they touched it. That would mean any pressure and the ducts would just blow to pieces. I won’t even go into how ridiculous that excuse is.
As second word of advice is never work with a company who claim we will give you discount price if you decide today. That just means they increase their price only to give you a discount to make it look like you are getting a good deal. This is not the company you want to hire. They are inexperience, argumentative, dishonest, and sub-​contract out the their work.

Complete and experienced group of professionals. Knowledgeable, informative and enlightening. After a thorough overview they will give multiple improvement options and explain the benefits of each for your home.
Start to finish a pleasure.