Professio Nails & Spa

Worse nail place and super unprofessional! If you don’t like their service, instead of pulling her to the side and talk to her one on one about her mistake. He yells from the register to her and gets mad (in their language) DO NOT ATTEMPT TO COME HERE.
They don’t deserve a mere star

I’ve been coming here for years and I’ve Never had a bad experience! Henry does Bomb Nails!!! I always get compliments on them! Tom gives good pedis! The staff is always sweet. It’s always such a treat to come here!

Today has been like the worst experience ever. when I got my nails done they came out really sloppy as I walked to my car I really start looking at them && realize that I could not leave without getting them fix when I walked in I was asked by the manger (HENRY) what’s wrong I told him && he was VERY RUDE AND HAD THE NERVE TO TELL ME (NO)THAT I HAVE TO COME BACK LATER. he’s whole body movement && the way he was speaking had me shocked. I wasn’t mad at the man who did my nails sloppy I just wanted them to be done right && he understood that && took me immediately. But (HENRY) the owner was very rude I would never go there again && I would NEVER RECOMMEND anyone to go to this nail shop p. s mind you I’ve been coming here for a lil over a year. I can’t believe they treated me like that :-/

I usually go to Chino but decided to try this place on my lunch hour. The most awful experience in a nail shop ever. Not to mention how dirty and unsanitary the shop is. Henry is rude with no customer service at all!!! He couldn’t even help me pick a simple color! He should not be in business if he hates his job! Save your money people DO NOT COME HERE!!! Places like this should be out of business! Wish I would of read the reviews before coming here!!!
Same nail shop with different name!

I just had the worst customer service experience I have ever had at a nail spa. I have been getting my nails done for over 20 years in many cities and never seen it worse. I called to see when someone would be available to fix a nail. Nhi said 30 minutes so I drove across town there in 25 minutes. I sit and wait no one greets or says anything. I finally asked her how long it will be, she said a long time. She another customer was already waiting when I called. I asked her why she didn’t tell me that. She had no explanation. The manager sat and didn’t say a word. I finally asked him if he thought that was good customer service. He said they take no appointments on Sunday. Again, she could have told me that on the phone before I drove from Fontana to Ontario. I would have made other arrangements. They were unapologetic and rude. Never again!!!

I started coming here because my old nail salon started to get way to busy so I gave this place a try and I’m so glad I did. They’re very kind and welcoming here. Also, they’re prices are affordable

I came here once before. Service was good… I came back today and let me tell you… The place had only 2 customers but the owner was rushing to do my nails and cut my skin, he rushed me to get a color but I couldn’t decide in 1 minute. So as soon as he was done I went to go look at the polishes and I had to try on at least 4 of them. So the guy looks at me and yells (why are you trying them on!!! Use a paper) wtf! He yells when the people are there! So I go back and he makes these faces and noises like he is super bothered. He started talking his language w other girls and they all look at me. So guess what I was super uncomfortable I just left. I didn’t let him finish I just went across the street to another Nail Salon to finish what PROSESIO NAL SALON DIDNT FINISH!!!
I DONT LIKE THEIR SERVICE SO UNOROFESSIONAL!!! Never coming back!

Mr. Henry I never asked for a bargain or discount you are a liar… I was simply unhappy with your services… I am now requested and will be disputing your charges… Your license was in full display as expired the day you were giving services to customers and me … That’s a fact!!! I was never hiding that I took a picture of your expired license… And I will be contacting the health board since it appears you have a habit of lying… Good day…

Yesterday I went in and once again Henry did a great job on my nails
New set $ 20.00 best deal around

Consumer beware– poor customer service and unclean. This was my first time at this nail salon. The first thing that I want to say is that I was getting a mani and pedi at the same time. The lady doing my mani put the bowl of water on my lap on top of a pillow for me to soak my hand. When the lady doing my pedi put my foot in the basin, the bowl of water on my lap shifted and spilled all over me. I went during my lunch break and now it looks as though I’ve peed myself. The ladies proceeded to speak in their language and laughed. I know they were laughing about spilling that water on me. Why don’t they have an end table on their spa chairs? Then the massage for mani was like 2 seconds. The Polish looks terrible. I showed the girl she got the gel on my finger and she didn’t even take it off!!! When the lady doing my pedi was massaging, in the middle of the massage she got up and started putting things away and came back to finish massaging. then she washed the tools in the sink and put them back as clean. They don’t even sterilize!!! When I paid, they had the nerve to add $ 1 fee because I paid with my debit card for the services. I gave cash for tip. I will never come back.

I love this nail shop… I’ve been going here for about 6 yes. It’s a hidden gem! I always have a wonderful experience and I leave with my nails looking awesome. Very friendly service and of course clean. I highly recommend!

I have been coming here for 4 months and I have always received great and polite service. They never quote bogus times to get you to stay and my nails are always shaped perfectly!

I’ve been here 3 times and I won’t be back. I have never been treated so rudely. It was fine when all I was getting was straight polish. The moment I asked for anything creative with designs, it got ugly. Stephanie was extremely rude when I asked her to show me a gold stud on my little toe. She refused to just place it on top and then pursued to glue it when I kept saying NO, just SHOW it to me. So now it’s glued and what am I supposed to say? I actually didnt want it and she got mad when I asked her to remove it. She had the nerve to say you keep changing your mind! I didnt ASK her to glue it! I made that clear. But if I did change my mind, I’m paying for it, not for you to be rude to me. After I picked a matte OPI liquid sand color that IS SUPPOSED to be matte, she put a glossy top coat on it. I asked to speak with the manager about her rudeness and to see if it could be re-​polished. At this point I’m late getting back to work. The manager had nerve to tell me I keep changing my mind, (the stud issue had nothing to do with the polish change) and that if I re-​did it I would have to pay again for the studs on my big toes. ($ 5) I said No I refuse to pay again. This was going nowhere. I couldnt believe that manager was backing her up. I mean re-​use the same ones, How hard is it. I ended up just paying and leaving ZERO tip and not even having my fingernails painted becuase I ran out of time arguing with them. Now I have to either go back and deal with them again just to get a paint job I paid for, Or go elsewhere and pay someone else but save myself the pain. A visit prior, Henry was doing my gel fill. I asked him for a design in gold, he did it IN SILVER, ON TOP OF GEL, so it could not be redone without drilling it off. His complete mistake he admitted. I picked gold on purpose to match an outfit and now it’s silver. SMH This place does not accomodate you if you want to be creative at all or have special requests. And they do not attempt to correct the situation for their mistakes. On top of that to be treated rudely and with attitude is completely unacceptable.

This place sucks, I wish I could give it less than 1 star! Both my mom and I went to get pedicures and were the only ones in there. We chose our colors and were seated right away. Immediately the two nail techs started talking to each other and laughing (that’s not uncomfortable at all).
I told my lady I wanted just a regulate pedicure no extras and my mom did the same. The nail tech my mom had decided to tell her she needed callus removed and kept insisting she get it even when she said no. Finally I said she doesn’t want it and then he just stopped talking all together.
Our entire pedicures took about 10 minutes. That’s the fasted pedicure I’ve ever had! We waited for our toes to dry and to pay, when they told us they charge if we use debit/​credit.
On top of this ready terrible experience, my toes look dull the day after and out of the 5 people they had working there, 2 were doing our pedicures and the other 3 were sleeping… SLEEPING!!! So crazy, I’ll definitely not be coming back here.