Park ‘N Fly

Great place with good rates. I get a company discount, so I always use park n fly to store my car. The shuttle drivers are quick and courteous, and they get you where you want to go without hassle. Not sketchy, not too expensive, just a great place to park.

Slow to pick up. Had to wait 20 minutes to get picked up. Waited from 9:20 — 9:40am. I had to call to ask that they expedite. I was standing at the designated place for pick up upon return from my trip. I saw one Park ‘N Fly van wiz right by me without stopping.

Park anywhere else! If I would give –5 stars I would. Not only was the woman handling the payment booth rude, condescending, she flat out lied (in my opinion). I didn’t realize there was tax for the parking fee so I handed her my ticket & a $ 20 dollar bill. She said thats it was $ 23.50, $ 3.50 more in tax. I said sorry, got the additional $ 3.50 and gave it to her. She then said, no you owe me $ 23.50. I told her I had given her $ 20 already with the ticket. She said no I hadn’t. I asked to speak with the manager, who came out & was twice as rude, he said, «we have security cameras”-intimating I was trying to scam them (nice touch!). I said great, please show me the video showing I had paid $ 20 already, he declined. I said, I am sorry sir but I already paid $ 20, he said «good for you» but you have to pay $ 23.50 to get out of the lot. Crooks!!! I will be writing to their corporate office. Never parking there again, I’d rather pay the $ 18 per day on site at the airport, then people I perceive as crooks! This business has poor customer service, staff is rude, unprofessional and has questionable ethics in my experience. Don’t park there if you have ANY other choice!!! If I had been wrong and they had shown me the video to prove it, I would have humbly apologized. But I have searched my purse, jeans & car at least 3 time-​surprise, no $ 20 dollar bill. Bottom line, don’t recommend and will NEVER be back!!! Beware.

Used to use them all the time and loved their quick response and professional drivers. I stopped traveling out of Ontario for a while or have parked in alternate places. Used them today. This is the last time. Trucks are shot. Driver was a bit erratic today and the ride was extremely uncomfortable. Shocks would be good. Padding in the seats may have helped. I know shuttles aren’t typically luxury coaches but the service and ride has definitely gone down hill. They are convenient and prompt as I mentioned before

Got a better rate to book my reservation online. As soon as we entered and parked, a shuttle was waiting right at our car. The ride to the terminal was about 3 minutes. Upon returning, a shuttle was outside the terminal, picked us up with a few other people and returned us to our car within 3 minutes. Very impressed on the timing both ways. Showed our online payment to the attendant at the gate and we were on our way. Very fast, efficient and friendly service! Will definitely use them again!

Our driver was Devon, she was right behind us as we parked, jumped our and grabbed our bags, we never saw such fast and courteous service. We will definitely be back…

Total a-​holes drivers. Stoped at puck up for less than 5 seconds and left before we could run to the ouck u point. Horrible customer service. Seniors left in cold and windy weather. They’re just getting worse. I’m done with them!

Excellent service. Driver, Gary, met us right as we parked. Made sure to answer all our questions. Dropped us off at our terminal and made sure that we knew where pick up was.

Stay away from this place… I waited 30 minutes for shuttle bus to pick me up, and very questionable pricing they post a price of $ 8.50 per day but in the fine print it’s only with AAA card. Asked the attendant at the gate about the price she got very abrupt with me because I question the price, in a rude tone she mention surcharges were added…

Their frequent parker program sucks! I had 8 days banked when they switched their program I lost all my days. Regardless of the fact that I parked here almost 60 days last year and even more the previous year. I get changing the program… but all the years I have been a loyal customer just to expire my previous stay credits burns.

The shuttle driver is very nice. the only problem is when I came back and paid for the parking fee. My aaa card is expired but I asked to use my electronic aaa but the lady just shut me down no empathy what so ever.

DO NOT Park here! they advertise $ 10 /​day but fine print says plus taxes and fees! We paid $ 23.50 to park 1 day and 2 hours!!!
They should be cited for unfair business practices!

Unethical business practices. Do not park here. They use bait and switch tactics to trick you into parking here, thinking you’re getting a good deal. They they suddenly charge you 50% more at the exit when you’re too tired to argue. It actually comes out significantly cheaper to use the city lot.
Their shuttles are quick to take you to the airport and slow to bring you to the lot when you’re tired after a long trip.
They are a dishonest company whose staff lacks empathy for the tired traveler. I wouldn’t trust them with a credit card, let alone my car again. When you park in a long-​term lot, you put your trust in the parking company and staff. I wouldn’t trust this company with anything.

Park and fly used to be a premium way to escape the airport madness but recently. Last 6 months I wait longer for a shuttle and it’s now 15 or 20 minutes to the terminal. No longer a real premium. Still slightly better than long term parking. But 3 rental car and 4 long term parking vans passed before park and fly. I was able to write this entire review and many emails waiting for the pickup. The drivers are generally friendly and staff helpful, but the management just can’t get the right number of shuttles and keep them timely, its a Bummer!

PARK ‘N FLY is a misleading, false advertising, business that gives parking lots a bad name. PARK ‘N FLY is not upfront with customers, they charge hidden fees and use bait and switch to cheat their unsuspecting victims out of their hard earned money. PARK ‘N FLY should be called, PARK ‘N FLEECE.
My experience with PARK ‘N FLY is typical of their daily highway robbery tactics of telling perspective customers the price per day for AAA members is $ 8.50. But when you come back tired from your trip, you end up paying closer to $ 12 per day, even with the AAA membership discount. So PARK ‘N FLEECE is banking on customers leaving and not waste time over a few bucks. I don’t think this is fair. Please don’t give PARK ‘N FLY your business. DISHONESTY SHOULD NOT BE REWARDED.

Do not use. I repeat do not use. Had family situation that changed trip plans and did not use reservation THEY WONT REFUND! Airport parking at Ontario, CA IS CHEAPER AND CLOSER AT CITY LOT. This out of state corporation is not there to serve the traveller, but rob them with BS policies. DO NOT USE.

Park & Fly is my go to place for parking at Ontario Airport. The shuttle service picks me up at my car and return is the same. The drivers are friendly and handle all my luggage.
Be sure to sign up for the frequent parking rewards, It really adds up for personal free parking for vacations. I have 11 days racked up — yes!
Oh by the way, they accept AAA for a discount.

Park N Fly recently has become my go to parking lot when flying out of the Ontario Airport. Because of the family, I only go on day trips which means I get to the parking lot half asleep at 5 AM in the morning. PNF is the perfect parking lot for people like me who aren’t always awake when pulling into their parking lot. No need to walk to the nearest stop. As soon as you pull into the lot, the drivers stalk you and follow you to your parking space. The driver always comes out to help me with the suitcase that I don’t have. As you enter the shuttle, the driver gives you a slip of paper with the number of your parking space. No need to try to remember where you parked! Upon return, just give the paper to the driver, and he/​she will drop you off right in front of your car. The longest I have waited for a shuttle after flying back to Ontario is 10 minutes. Normally, I don’t wait more than 5 minutes. Yes, it is that easy! Don’t book online if you go for one or two days. With your AAA card, it cost about $ 10.75. They will charge you a fee for booking online. The cashier tells me to book online for multiday trips, not one day trips.

I usually have a no-​nonsense experience here. Although, my last visit resulted in having to take a shuttle from the terminal, to the rental car facility, then waiting for another shuttle to arrive there and take us to PNF. Apparently, they hadn’t paid their insurance on their vehicles or something, and couldn’t drive the shuttles nor visit the airport. It was a pretty painful, time-​nabbing experience, but I’m hoping it’s all resolved soon.
Regardless, like the other reviews state, the pricing is decent and the shuttle picks you up/​drops you off at your car. Painless, and no remembering where you parked (well, unless you lose your parking space ticket).

We’ve used them twice and both times the experience was great! Last time we used them I found a code for $ 6.95/day online-​prepay. Our flight left ONT at 6 a.m. and we got back about 10 p.m. at night. Gone for 10 days. There is a code right now that will bring the price down from $ 8.95/day to $ 7.00. Promo code is 70 051. One thing I did this last time (to save time) is while my mom waited for the luggage I went and got the car, with my daughter and our carryons. Worked like a charm! I didn’t have to struggle with getting all our luggage on the van and it was quick to get off as well. This worked well at ONT since you can park really close to the terminal.
One thing, I didn’t have my piece of paper with my car location on it but as we went by my car I asked the driver to stop, and he did. All in all we will continue to use this business for those times when we don’t have someone to take us to the airport.