Pacific Sales Kitchen, Bath & Electronics

I’ve been a customer of Pacific Sales both at the Ontario and San Dimas locations for over 20 years. We’ve purchased stoves, microwaves, refrigerators, plumbing fixtures and faucets. Throughout the years their staff has always been exceptional whether it’s in the installation process, selection of the product, the product knowledge of the staff or management intervention. Which brings me to the purpose of my review. We recently purchased an expensive Subzero refrigerator. Usually this line of appliances is problem free but we got one that had some numerous mechanical failures. Steve, the manager at the Ontario store, was instrumental in resolving these problems with the manufacturer and getting a replacement unit. He always returned phone calls, answered questions, and dealt with the problem directly. His installers were always on time, professional and handle the problem expeditiously. In my opinion there really is no where else to buy appliances with this level of service and competitive pricing in the Inland Empire.

Went in the store needing a few appliances, after being there about 45 min, no one ever came to see if we needed something, what really upset me was when a sales person walked past me and started helping someone else, im really disappointed

I am a repeat customer at Pacific Sales. Seven years ago I remodeled our kitchen and bought a Kitchen Aid double oven, range and hood. They have been excellent. Josh was my sales rep and he knew his products. He recommended that I not get a grill with my range, but instead recommended the griddle. I had always dreamed of having a grill in the kitchen so even though he strongly encouraged me to NOT get a grill I ordered my Kitchen Aid with a grill. I have used it twice and it took so long to clean I have not used it since. Josh had recommended that I always use my outside bar-​b-​q grill as it is easy and has little to no clean up. Josh knew what he was talking about. I wish I had listened to Josh but I still love my appliances. My most recent visit to Pacific Sales was March of this year, 2016. It resulted in a purchase of a GE refrigerator. I always do my homework first and then go to Pacific Sales as they will usually beat any price. I was so pleased to work with Warren, one of the salesmen, as he has an excellent knowledge of the products at Pacific Sales and was extremely helpful. He is a man of integrity and was not your typical sales person out to «make a sale» but instead exhibited an honest concern that I find the best possible product within my budget. Warren’s personal warmth and wonderful sense of humor made my visit at Pacific Sales a real joy. He went out of his way to make sure I was armed with all the information I needed to make a good decision. Because the appliance was on clearance I had to pay for delivery, which was perfectly fine. Warren even called the delivery company for me to ensure that they delivered to my area and that I knew the cost involved. I look forward to doing future business with Pacific Sales as I trust their knowledge, expertise and product availability and quality. Thank you, Pacific Sales!
Leslie R.

I’ve only added a review on Unilocal once before and decided that I need to tell you all about Ryan at Pacific Sales.
After 10 years of moving into a house with a 1970’s harvest gold kitchen, we, re remodeling! I never knew pacific sales exsited and was glad when I was told to check them out. I was informed that they had higher prices but if I wanted to see an appliance in person go there cause they have it.
My husband and I weren’t planning on buying from them till we met Ryan Grainger. Funny, personable, knowledgeable… the list goes on and on. The man knows his inventory and what else is out there. He gave us prices on six appliances. I started shopping around and got qoutes from about eight other places. Ryan met and even beat ALL of the other prices. Our dealings with Ryan were fun and best of all smooth and problem free. When ever I had a question he was available to answer, even by text. I definitely recomend Pacific Sales and highly recommend that you ask for Ryan.
We own a construction company and will be referring our remodel customers to Pacific Sales and definitely tell them to seek out Ryan Grainger when they get there.

Warren was awesome!
We needed guidance in choosing new kitchen appliances and Warren was an extreme help!
He never lost his patience with us regardless of how many questions we had asked him.
We are very happy with the appliances we ended up choosing!

I had the most easy time finding the washer and dryer that I needed. The selection is great and they get special buys on SAMSUNG brand items, so if that is what your looking for I would highly recommend coming to this spot. I then added the protection plans! I received very friendly help, and I even added a microwave due to the amazing finance and credit options that are available. I look forward to the delivery of my items, and so far it’s a 5 star review for sure! They even can haul away your old appliances for a minimal charge.

Ontario store. If you are looking for higher end appliances, this is the place for you. We bought a entire Kitchen Aid package in the newest color (black stainless) and spent over a hour looking at all the huge selection there. Our salesperson was very knowledgeable and gave us his full attention. They carry the latest and greatest, the steam ovens are my favorite. We frequently send our customers here since we own an remodeling company. Everyone is blown away by their showroom and friendly service, definitely recommend them. Just sent my mom in last week and they made her a customer too!

Thank you Pacific Sales and Hanna. My husband and I came in this past week with a broken kitchen faucet we bought back in 2012. We had no receipt, but Hanna said not to worry. The faucet was lifetime guaranteed and had all our information in the computer. She immediately got on the phone and ordered a new one for us. WHAT A WONDERFUL COMPANY… This is the first time we have had such an incredible experience with in our eyes in number one company. We will be back for a new cook top. Again thank you Pacific Sales and Hanna.
Sincerely
Craig and Diane Iwamoto

First off, they’ve moved. Good luck finding them, since there’s no sign on the street. There is some small flag that is supposedly to let customers know. It’s hard to read.
Next…the place is huge BUT has a POOR selection, at least of upright freezers. They have 2. Whoopee. And, they are same brand. Really?
Good luck finding help. Again, place is huge but help is scarce. I found John… who was more interested in chomping on his gum then answering questions. He was not friendly, informative or remotely interested in having me as a customer.
Why anyone would shop here is beyond me. Prices are waaaay higher than Lowes.
Don’t waste your time, not that you could find it!

Warren and Johnny were very helpful after leaving the Corona Pacific Sales store very unhappy because of the store manager Josh it was a breath of fresh air to have such great service at the Ontario Pacific Sales! Purchased my double oven and they were extremely helpful. Will definitely make the drive to Ontario Pacific Sales in the future for my shopping!!!

Horrible Customer service from the manager Steven Young. He was absolutely unprofessional and rude towards my family and the way he handled a return was very disrespectful. I have never had a manager yell the way he did when we tried to return an item. Very disappointed especially since we have been purchasing appliances from Pacific Sales for several years. Needless to say we will not be purchasing any equipment from this location anymore

The sales people are very knowledgeable and do not work on commission! They know their products. They find out your needs and budget and guide you to good choices. I worked with Ryan snd he was awesome. The first visit i toured the stock and got information. I went to Consumer Reports and Ryan was right on. Came back today and made my purchases for my new kitchen. Everyone working here is first rate. I would not go anywhere else for appliances

I went here with a hopeful attitude (despite being warned about poor service), needing 4 kitchen appliances. Research complete, cash in hand. Not one person spoke to me — people did not even make eye contact with me. I spent a great deal of time looking at each display, hoping someone might help. I then did two loops around the showroom looking for help, because I really wanted to get an order in and go on with my day. I did spot 3 employees talking together for quite a while — maybe it was an important meeting, because they didn’t budge to offer help. I was so disappointed, and at the same time kicking myself for wasting the trip since three people I trust shared bad experiences with this business.
I should share that finally, someone spoke to me — the woman at the front counter said «goodbye» as I walked out the door.
Still needing appliances, I went to Sears. I was greeted by 3 people — not stalkers, just people who said hello and offered assistance when I was ready. Guess who got my business?

Sending a big shout out to Pacific Sales in Ontario and especially to Laurie Estrada in the Bath Department! Ms Estrada assisted me over several weeks and numerous visits to help me find just the right bathtub, sink, toilet and plumbing fixtures. She was knowledgable, detailed, hard working and resourceful, and consistently displayed a calm and courteous attitude. She was a definite pleasure to work with!
Also, credit to John Jaime who has gone out of his way to give me great service investigating kitchen appliances for the next segment of my home remodel job!
Thank you to everyone at Pacific Sales in Ontario, California who got it right!!!

We had such a great experience at pacific sales. Ryan helped us to get the best deal possible with our bundle purchase. The staff at the front desk were very friendly and Scott the manager even called me back to thank us for choosing them. A variety of reputable brands with great prices. I would highly recommend them!
Gary and Mina /​Rancho Cucamonga

I m not happy with the customer services at pacific sales Ontario, I got two experience within a month or so.
Seems lack of communication between sales rep /​where house /​delivery teem .
I bought washer and dryer since 4÷28÷2015
To be delivered within two day s
Today as I m typing ⁵⁄₁₂ /​2015 I have only dryer been delivered, and I m still waiting, and was not told that the washer was back order at the time of purchasing. Really inconvenient being without washer For two weeks. .
The other experience was with pacific sale at irvine ca. Deliver suppose to call within an hour min. They just called within a 10 min that we are here for deliver and he was suggesting me to have my friend or neighbor to receive the product .
At the end. They are taking their time to respond. Really disappointed .
Sales rep at both location are not motivated to deliver services.

I got recommended from Granite and Cabinet Depot when I was purchasing my kitchen and I must say they had great deals on appliances. I purchased my range, hood and fridge from them and they had a huge selection. The staff was very knowledgeable and told me about all the features of each fridge I was looking at. Definitely would recommend them.

pacific sales made my appliance purchase easy! They helped me with a price match and as a new homeowner, this store is appreciated!

A complete 180 over my last experience. Store manager Steve was incredible and worked to provide a comprehensive solution to the service failure we experienced. Kevin in Home Entertainment was phenomenal as well. Special thanks to Allan for ensuring our concerns were taken seriously. We always recommended Pacific Sales to our friends before this experience and will continue to do so with confidence from now on.

Came here today with my wife to check out their refrigerators, ranges and washer/​dryers. Even thou we kind of already knew what we wanted, we still wanted to look around and compare.
While we were looking around, we were approached by Josh Bejune. He was freaking awesome! If you need any help i recommend you go and find this guy! He knows his appliances. We were looking at samsung refrigerators and he notice what we were looking at and showed up similar refrigerators to the ones Samsung that we were looking at. After that he left us to let us discuss and figure out what we wanted.
Then while we were checking out ranges, he came back and asked if we needed help. My wife asked him for some specific things that she wanted and he remembered that we were looking at samsung products and he showed use to a range that had 90% of the things my wife wanted and my wife was completely surprised that she liked that particular range.
Even though we didn’t buy anything today because we still don’t know the dimensions that we need for our place, if/​when we do decide we want to buy from pacific sales, we will definitely go and look for Josh Bejune!
Not really sure how how the prices match up to other places since it’s my wife who’s been doing all the research for what she wants. So i can’t really tell if this place is on the high or low side.
TIP: LOOK FOR JOSH BEJUNE! =P