Ontario Grand Inn & Suites

We stayed in family sweet from Friday to Sunday. This place is not clean and is very in-​kept. The restroom on the first floor did not work and the bathroom doors didn’t lock. There was a stray cat that lived in the hallways-​so the halls smelled like cat urine. The room didn’t have a iron and no small face towels. My wife likes clean environments as was unhappy the entire stay. I would not recommend this place for families.

The staff is nice but we didn’t have an iron, or a hair dryer in our room so then we asked for them and no one brought it up so we had to go down and get it ourselves from the front desk. The manager on duty completely blamed house keeping for everything and even if that’s true he’s the one managing and ultimately it’s his responsibility. Then we realized the light next to the bed was missing a light bulb and the fire extinguisher in the third floor hall was completely missing (actually two fire extinguishers were missing). There was so much garbage outside the front entrance of the building I started walking around and just picking it up out of courtesy to the environment. We only had two very small towels in our room and had to call the front desk two times before they finally brought them up, when calling they were rude and said they had gotten requests from multiple people (which isn’t our fault obviously they aren’t supplying rooms properly). The toilet is so hard to get to flush I at first thought it was broken. Needless to say we could’ve stayed somewhere significantly cheeper for better service/​accommodation, only regret is not asking for a refund and switching hotels.

No! no! B4 I start when we first arrive I checked the bedding it was gross, so we ask if they changed our bedding the front desk said yes! We found stains on pillows, stains on sheets, hairs on our sheets and pillows. We had a sitting area the sofas had nasty stains so we had to call the manager in and he couldn’t disagree with us and offer us a refund. This place looked rundown and my 1 star is for the receptionist she was very pleasant.

This is the worse hotel I have ever been to, it was so dirty and nasty and just ghetto. Very unsanitary someone needs to send the health department out…

I stayed here years ago and it was borderline acceptable.
Mistakenly, I forgot my that experience and re-​booked this place last week. It’s now just short of a dump.
All negative reviews here are accurate. But I’d like to add a few things…
I stay in SoCal on business trips. Personally, I like a hotel restaurant, clean, quite rooms and professional service. If you too seek a good nights sleep, a convenient hotel bar/​restaurant with decent offerings… and I don’t know… a computer room with decent computers and a working printer… DO NOT stay here.
It’s cheap for a reason. You get what you pay for.
This place is running on a shoestring budget. Management/​owners understand who stays here. Young folks watching their wallet who want to party since the front desk is exclusively operated by young folks who are uninterested in regulating noise or partying.
There’s too much specific criticism I could offer but take my well traveled (in Ontario, California) word for it… stay elsewhere. Try the Ontario Airport Hotel across the street. I have found it to be consistently a nice place to stay.

Definitely not a 3 ½ star hotel. Maybe a 2 star.
The Jacuzzi has never worked and is always green. The rooms are very disappointing. I booked through priceline and requested a microwave and fridge and when I got there they put me in a chincy room with a bad tv and no towels and no microwave or fridge. It took me 5 minutes to wait for an elevator from a 3 story building and when I went to complain, they put me in another room with the exact same problems and now this one smells funny. When you pay for a room at a 3plus star hotel you expect not to be stressed out and have a nice comfortable sleep.
Not here, do not waste your money. If you want a nice place in that area I would try the aLoft. Much nicer accommodations and way friendlier staff.
This place has NO CLASS… I would have been better off at a motel six… another bad thing is their is nothing around here to do and the closest store in a couple miles away.
Two thumbs down and a minus 3 stars.

This place is shady AF!!! I feel terribly bad for the employees for having to deal with the numerous complaints. My one star rating goes to you for hanging in there. Whats even worst I was well aware of the bad reviews but I ended up giving it the benefit of the doubt. I only lasted 20 minutes!
It should be noted that the root of the problem falls under Management for poorly handling real concerns and failing to reward their employees with reasonable salaries. Way to motivate your workers, Richard. My advice to Richard would be that he needs to show at least little concern to all the bad reviews and do something about it.

Very disappointed in this hotel. My room smelled of pee and there was stains all over The comforter and the chase sofa. Completely disgusting. It was rated 4.5? That’s an understatement. When I complained about my room they moved me to another room. Once again very disgusting. The smell of pee was gross. There was a gym that was ridiculous. The equipment was run down, machines didn’t work and there wasn’t free weights as stated in their ad. Also the continental breakfast was slim. As a result I cancelled my stay and checked in to The Hampton Inn. This hotel was immaculate!
Needs less to say Ontario Grand Inn your service sucked rude and disrespectful.

I never write reviews, but when you stay at a place that may put your health at risk, then I think it’s a must. Although on the exterior the hotel looks pretty decent, it wasn’t till the next day when I was getting ready that I notice a small bug in the bed. As I looked at it closely, I noticed its body full of blood and immediately felt grossed out. I ended up googling bed bugs because I have NEVER experienced that ever and saw the same disgusting bug that I had seen on my bed.
I have to say that you may look at this place and think the décor is somewhat ok… But don’t judge a book by its cover because it’s under the sheets and in the mattress where the poor quality and poor ratings of this hotel comes. Since then I told my friend to ask for a refund of our stay and reported to San Bernardino Health Department. This place should never be in business and needs to close its doors immediately for putting the public’s health at risk. Pay more for the hotel across the way it may just be worth your health.

Do not stay here. This hotel is filthy. My room had mold in the bathroom. Trash in the hallways. Trash piled next to the exterior doors. Exterior security locks were broken. My screen on my room window was in the bushes outside. The desk chair in my room looked like they got it from a dumpster. The batteries in the tv remote were held in with scotch tape; needless to say it didn’t work. The tile in the bathroom was coming off. Their morning «breakfast» consisted of coffee, yogurt, cold cereal & juice. If I hadn’t prepaid my hotel I wouldn’t have spent the night. Thank goodness I brought my own pillows. We couldn’t get out of there fast enough in the morning. Worst hotel I’ve ever stayed in.

So please please take these Unilocal reviews to heart! Save your money and don’t stay here. It’s ghetto! If I could give it half a star I would. And the half a star would be for the cute furniture and set up in the room, but it’s not that clean. My bathroom door was locked! Called them to come open it, never came. I had to step out my room to use the bathroom and that bathroom didn’t even have soap!!! What the heck! Made me wonder if it was even cleaned prior to checking in. The air conditioner did not work and the tv did not work! The window view was a crappy pool side switch messed up seating and dirty Unfilled jacuzzi and dirty pool. So I left and didn’t stay the night. Never again! No wonder they are cheap, but you get what you pay for… A nicely decorated motel 6!
Update: So this hotel had the nerve to charge my card after I checked out of the hotel (or I should say left early and didn’t stay the night) when I had already paid for my night thru
. I went back and forth between the two of them. The hotel saying they never got paid from
, even though my bank statement proved I got charged, and then
saying that they paid them! Something shady! So pissed that they had the nerve to do that and I still have not got my money back. Best believe Ima get my family lawyer involved if both of them don’t get this settled. This establishment is shady and crappy all around. Don’t deal with them or their management «Richard» who was rude and probably charged me purposefully. Both Ontario grand suites and
need to get it together… It’s not my job to tell them how to do theirs and it’s not their right to steal money from me!!! I give them ZERO stars!!!

Hotel was very basic, décor was a mess,
ive paid less for better rooms. this place is disgusting. looked vacant as hell.
and their «complimentary breakfast» was some nasty oatmeal, a gallon of milk they put out, and a few selections of cereal. Im definitely never coming back.

This place is nothing like it advertises on its website or any of the hotel websites. The pictures on all websites are all old. It looks like this place was once nice but has been ran down. Do not stay here it is better to stay some where that is kept up better and cleaned properly. I will never stay here again. Do not stay here especially with kids it is unsanitary!
Cons:
No towels upon arrival you have to ask for them, no locks work in the room except the actual hotel door, this place has an ant problem ants were all over the bar, there is no actual bar and restaurant like it advertises it is just a ghetto counter with some off brand liquor and no food was available even though they had menus, the pool was dirty and the jacuzzi broken, the room itself was messing handles and drawers with scratches and stains all over furniture.
Pros:
Very spacious room.

Dont stay here!!! The pictures make this place look grand but its just the opposite. We booked a suite and got a standard room and there were no towels when we walked in and no fridge. We called housekeeping and it went to the man at the front desk, every call went to the same guy, who told us that they were being washed and the cleaning ladies must have both gotten to our room in time. He told us the towels would be ready in 15 minutes and we asked him for floor mats or the towels for the floor as well because it was tile… 4 freaking hours later they send up 2 towels and a hand towel, no wash cloths and no floor mat so we asked for one again and he says «We just got a new gm and hes horrible about ordering stuff. I’ll see what I can do.» I slipped and almost fell in the bathroom because there was water on the floor and I avoided using my only towel to wipe the floor because I was going to need it in the morning. Mean while our TV isn’t working and we had asked him when we asked for the towels to send up someone about the tv. That request goes ignored all night and we figured out how to fix it ourselves, the outlet it was in wasn’t working.
Everything seemed clean on the surface until I saw someone else’s hair on the pillows. There was no where to really sit in the room other than an office chair that was tattered and broken, it flung you back as soon as you sat in it. Everything in the common areas seems to have a layer of grime on it especially the hallway.
On our way down to breakfast i met a lady and asked how long shes been here. She said 4 days and that this morning was her last. She asked me if i was asking her because i was also having a horrible experience and i said yes. I asked her if she had any towels when they came and she said no and it took them half the day to bring any and they didnt enough. She asked for a roll away bed and they brought one 2 days into there stay. She said she would never stay here again.
BREAKFASTWAS LAUGHABLE First of all the lady had the audacity to have a tip jar when all she did was sit behind the bar. You get old mini muffins, unmixed concentrated orange juice, milk and a couple cerials. The coffee stated really old and really heated. And all the lights were out in the lounge like they were trying to save money so we decided to take ok our muffins outside and everything was dirty. We met a couple guys outside who had been staying here too and they had all the same complaints. They too didn’t get towels. This place just pumps people in and out from the airport.

It smelt like weed in the hallways and there was bed bugs literally bed bugs! never stay here! I went to the Hilton up the street after I found them! Also they didn’t have towels or soap.

I stayed here 3 years ago. It was nice clean cozy and amazing! Tonight my mom was forced to stay here. 1 they overbooked 2. The maids did not clean the toom there was hair and bugs all over the bathroom and the maids had left for the day so nothing could be done?! How bout get off your ass get a broom and come up to the room and sweep the bathroom? 3 there was a chase chair in the room covered in god only knows what fluids obviously dingy and disgusting. We were given a sheet to put over the chase. No towels… we asked 3 times. Had to ask for more coffee. Ughh never again

Meh. It’s like being at ikea, looks nice but nothing works.
We were excited to check in after a long day of driving. I had to be up early in the morning to take some very important licencing exams.
First impression: room looks nice and I love a king bed
Upon further investigation we discovered that there were no towels, no refrigerator, the bathroom light was broken (so we took dark showers because no one came to fix it in the 3 nights we were there), no hairdryer, and that our carbon monoxide alarm was missing.
We called about the towels as we wanted to shower after a long day of driving, and also told them about the broken light, they said they would get on it right away.
After 20mins we went down to the lobby to find out that they hadn’t put our earlier request on the maintenence to do list. He did so and we went back to our room to wait.
Another 20mins went by so we called to see where our towels were. They told us that there was no clean towels and it would be 40 mins. So yeah, not what I was hoping for considering how early I have to wake up. Usually It wouldn’t be a problem, I’m a flexible guy and don’t complain, but it was an inconvenience.
Breakfast: lame… as expected. Cereal, oatmeal, some mini muffins, yogurt and coffee. I mean, I wasn’t expecting anything spectacular, so it’s not like I was disappointed.
Not anything the hotel staff is really responsible for, but often times when we would use the elevator it reeked of pot smoke. Hallways too.
Anyways…
Tl;dr: go somewhere else

Absolutely one of the worst experiences in my life. No towels, no trash can even, wifi doesn’t work, gave our room to another couple our room when we still had room booked, and the little Hispanic girl at the front desk who works in the day is a complete little c**t.
She told us if we didn’t like the room we could go somewhere else and when I called back after to speak with the management she hung up on me since I didn’t want to talk to her.
The list goes on from this. Do not stay here unless you like being treated like used gum!

Would not stay here again! Stayed here last night. There was no one at the desk for 10 min when we arrived. Waited. When the desk clerk finally showed up he gave us our key fairly fast. We went upstairs & to find out he gave us a card for a room that someone was already in!!! So we went back down stairs and yet again the clerk was gone. Waited then I went over to ask the café guy «where is the clerk? He gave us a room that is already occupied». He replied with «there was a small emergency, he will be right back, take a seat». As I sit, I look out the lobby doors to find a police car out front. Then a police man came from upstairs with a girl following. Sketchy.
Finally got our room. Felt unsafe, scratches all over the counters, felt like a dumpy motel. Dirty. Teenagers walking around the halls looking cracked out. Did not feel safe. You could hear everything thru the walls.

I’ve stayed at this hotel twice now. In general I think it is a good hotel for the price. However they are not big on attention to detail and I had issues with both of my stays. Here are some general Pros and Cons.
PROS
— Hardwood floors
— Lovely bedding
— Small but comfy living room area
— Small kitchenette area with fridge, sink, coffee maker, and a desk for working
— Ample parking, haven’t had trouble even when arriving after midnight
— I was pleasantly surprised by the size of the room
— Air conditioning in both the living room and bedroom
CONS
— Not really «walking distance» to any food or shops, at least a 3 – 5 minute drive to find anything good like restaurants or a 7-​Eleven.
— Inconsistencies between the two stays that did affect my comfort.
— Inconsistent pillow sizes and softness
Here are the Pros and Cons of both stays.
Stay #1 PROS
— I got a 2-​bed room for the price of 1
Stay #1 CONS
— They only had lotion and shampoo, and this happened to be the ONE time I didn’t bring my own hair stuff. When I went down to ask for conditioner they said the shampoo was an all-​in-​one.
— They only had 1 bath towel even though it was a 2-​bed room. I had to go down to the front desk to get more.
— There was no bath mat outside the shower. I had to use the few hand and face towels because the shower leaks big time onto the floor leaving a puddle.
Stay #2 PROS
— I not only had shampoo AND conditioner in the room this time, they actually had extra shampoo (although I think it was more of a slip up than generosity). Also this also is kind of a CON because it proves that the folks I spoke to at my first stay were making excuses or didn’t know their own hotel.
Stay #2 CONS
— When I first arrived, there was NO one at the front desk for almost 15 minutes. I arrived past midnight because of delayed flights and rental car issues so arriving at that time wasn’t my fault and I was too exhausted to complain but this is unacceptable. I wasn’t the only one waiting either.
— When I first got in the room, there was a used Q-​tip on the bathroom counter
— The shower door is broken
— The toilet paper holder was gone, the toilet paper was just placed on the toilet
This hotel would be so much better if they were more consistent, paid attention to the details of their rooms, fixed the small things because they actually can make a big impression (negative). Other than that, it’s comfortable, convenient to the airport and driving distance from the mall and restaurants.