Ontario Bakery

I’ll start on a positive– the cake tasted and looked great!
However this is not the place to come for a stress free experience. First of all I found out a week after ordering my sisters 2 tier wedding cake that they won’t deliver 2 tiered cakes. That’s their policy and even if you are willing to pay the delivery charge they WILL NOT deliver it. So I go to pick it up, and they give it to me in a half box. A box that is completely opened on the top, literally half the cake is sticking completely out of the box, exposed to all the elements — no cover at all. This is how you’re supposed to transport the cake yourself. I would think they’d get larger boxes to accommodate the 2 tiered cakes they won’t deliver but no. They were my go to bakery until this past weekend. I will not be back.

I’ve purchased cakes for several occasions! Always delicious! Details are on point! My favorite is Pink Champagne!

Loved them!!! Needed some VERY last minute cakes. There service is so sweet and attentive! They will be making my wedding cake very soon!

We purchased a groupon for cake pops and found this delicious bakery. It was a little hard to find but well worth the search ! The ladies serving were patient and pleasant as well as friendly.
My little girl and I shared a slice of chocolate cake which was reasonably priced and very moist.
We will definitely be returning for birthdays and cake days!
Only 4 stars because I wanted the décor to match the splendid cakes. It felt more like sitting in a donut shop anywhere. Guess I was hoping for afternoon tea shop style. But that’s only my opinion.

I have ordered numerous cakes from Ontario Bakery and am always amazed by the details. Our family has also attended the gingerbread house making nights at the bakery. If you are looking for a top notch cake, call Ontario Bakery to get the best in the business!

I went to Ontario Bakery on the recommendation from a co worker after mentioning I was thinking about getting cupcakes from My Delight Cupcakes in Upland/​Ontario. I wound up ordering 2 dozen cupcakes for my dads 80^th birthday dinner. They were a hit and absolutely delicious and moist. This is my go to place from now on.

I called to request a quote and was told to come in early Saturday morning to discuss a bday cake ideal. Went in and was told I would have to wait an additional 2 hours for their fondant specialist to arrive. If you ask me this placed is being ran by teenagers who just know the basics. Took my business down to sweet art cakes who weren’t to far away and were very professional. Wouldn’t recommend this place.

So I had the luck to wander into this place today while waiting for an art shop to open. I had 30 minutes to wait and so I just needed to kill some time.
All I have to say is $ 1.69 danish and coffee special everyday!
First off its hard to even find a cup of coffee for that price nowadays and yes its not the best cup I have ever had but its a decent cup of joe.
The real gem was the danish. There were about 6 or 7 to choose from (including cinnamon rolls) but I went with the bear claw. The outside was flaky and the frosting was tastefully placed, not overshadowing the flavor of the pastry itself. The filling on the inside was delicious and the almonds on top really rounded out the overall experience!
On top of all of this they have a punch card, which I am totally a sucker for. So after your 5^th danish or danish + coffee you get your 6^th free!
If you are in the area check this place out. It’s worth the time and the staff is super genuine. I’m all about supporting local business and this place deserves every star on this review.

We just loved how our wedding cake turned out. Everyone here was helpful and everything went smooth. The cake was amazing! If your looking for a beautiful cake that tastes good come here.

I have ordered 4 cakes from here worth over $ 250, but I won’t do it any more. The main two reasons are they are very rigid on what they will and won’t do, and they are inconsistent. Most recently when I picked up our birthday cake I had ordered navy blue writing and when I arrived it was bright blue. When I asked the girl to have it fixed she was very irritated and acted like it was such an inconvenience, even telling me that there was no way to fix it until I insisted. Then it came back and the bottom writing was crooked. On top of this I had given them a ribbon to put around the cake and they put the seam on the front. I know that this is not a huge deal but it just shows no attention to detail. For this high price of cakes I think that they should be paying more attention.

I emailed requesting a quote for a birthday cake over a week ago. After not hearing from them for a few days, I gave them a call. They said they never got my email so I sent it again on a Friday. I spoke to Cathy and was told I would get a call on Monday so I can place my order but I never got a call. At about 2pm the next day (today) I get the call and I explain to her that I have gone with a different bakery. I need this cake for this Saturday and I explained that early on. Rather than apologizing, Cathy got very defensive and said something along the lines of «yes, I was supposed to call you yesterday but I can’t control how things happen.» and she basically said a quick goodbye and cut the call.
A couple of years ago I ordered a baby shower cake and had similar customer service issues with them but worked through them because I guess you can say I had a a preference for this bakery since they made my wedding cake in 2010.
I don’t know if they’ve had new management since then, but it seems that customer service has gone downhill and I will no longer be considering them for any of my bakery needs.

I think cakes from Von’s are better quality, to be honest. Customer service is horrible and they are not apologetic about their rude behavior. I’m giving it two stars because cake pops were a little better I ordered birthday cakes and Reese’s cup. Won’t be coming here ever again!

Wow, I can’t say more good things about this bakery! I grew up in Chino, but live in LA now. I was celebrating my best friend’s birthday back home and needed to order a cake! I called O.B. on a Wednesday requesting a cake for Saturday.
The staff was friendly, helpful, and very professional. They were able to find what I was looking for and went above and beyond my expectations! My friend said it was the best birthday cake she’s ever had and delicious too!
For a delicious, adorable and creative cake Ontario Bakery is your spot!

Great bakery! Went in there looking a chocolate fix lol I bought 4 cake pops and 3 chocolate covered strawberries. Everything was delicious except 1 cake pop. it was not good at all. The thing was falling apart and looked undercooked. But everything else was good.
The girls need to work on thier customer service but I plan to go back again one day

We’ve purchased 3 cakes here.
1^st cake, we had no issue, what so ever. Polite service and cake was done to order specifications.
Needless to say, after our pleasant 1^st experience, naturally, we came to Ontario Bakery for a second cake. We had no issue placing the order. But when the day came to pick it up, we found that, the message we requested, was phrased differently. It wasn’t a big deal, and we didn’t want to make it, but, when we mentioned it to the handler, she was immediately defensive saying that they write exactly what was on the invoice. I showed her the invoice and, instead of apologizing, she said it looked better the way they phrased it. So the customer is wrong either or… it was bothersome but really not a big deal. I gave the attendant the benefit of the doubt, and decided that she was probably having a bad day.
Play me once, shame on you. Play me twice, shame on me! The 3^rd time was simply the last straw! It was a gender reveal cake. After the ultra sound, I drove straight to the bakery and placed the order. When I returned for pick up, the cake wasn’t made cause the order was lost, yet somehow they still had the envelope containing gender identity. Again, I showed them my invoice and they kindly asked me if I would return in 2 hours so they can ready a cake. When I did return, I gave the attendant my invoice, and she replied, «oh! Your cake is the one with the pink filling!» My jaw dropped and she didn’t understand why! I was upset but she couldn’t figure out why! The gender was supposed to be a surprise. No one knew and she ruined it for us! I confronted her and she insisted she didn’t! That I heard wrong! Once again the customer is wrong. Never again.
This rating is not accounting for the quality or taste of their products. This review solely regards their poor service. In my opinion, service is all that matters. The best pastries on the world can give you a bitter taste in your mouth with crappy, careless service.

I’ve changed my review to a 5. Overall it’s a great cake bakery.
Even with the bad customer service the day I came in, I know everyone has a bad day here and there.
The cakes came out well, my guest Loved the cakes and I did as well. I do have to admit I had a favorite of the 3 different cake flavors I had.
By far the Red Velvet with Choc chip Bavarian cream filling and buttercream frosting. I was surprised but it tasted soooo yummy like a desert and not a cake!!!
Champagne cake with fresh strawberries was good, a lot of guest likely it as well.
And of course children loved the marble fudge with strawberries custard filling!
I would come here again, Prices are great, designs are great and taste is good.
***Bonus each time u come in and check in you get a FREE cake pop***

I got my sisters baby shower cake here a couple months ago and it was delicious!!!
So good that I came here for my wedding cake a month ago! I showed them the picture of what I wanted and it turned out PERFECT!

Stopped in last minute it was pretty busy but I was greeted and assisted quicker than I had expected. I was having trouble deciding what to get, loved the pricing of the cake but wanted to avoid the hassle of cutting it… Loved the simplicity and looks of the cake pops but not the price, as I would be needing 24. I don’t recall of it was Mary or Maria either way she was wonderful and very helpful. She helped guide me through the decision by sharing the groupon deal that was going on with me which saved a good amount of $$. Every one at brunch was very impressed by how lovely the cake pops not only tasted but looked. (Even people who weren’t with our party asked about them)
Wish there were more locations!

The cakes are always good and they are always so accommodating when it comes to requests. I always get my cakes here. The cake for my sister’s 30^th was beautiful and super yummy! And Stormy was so helpful when taking my order!
Thanks!

I stopped into Ontario Bakery to place an order for my daughter’s second birthday. When I inquired about them having any Curious George decorations, I was informed that they didn’t have any, but the employee immediately offered to help me browse the internet for an image they could put onto the cake, then decorate the cake to match the image. I then asked if they could just use the birthday invitation we emailed out to everyone and she said «Yes, of course. Just email it to us.»
I ordered a pink champagne cake with strawberry soufflé filling. Other than the Curious George invitation, I gave Ontario Bakery full creative authority to decorate the cake.
When I picked up the cake, it was ready and waiting for me (as promised). I immediately knew my two year old would LOVE it. They made it bright and colorful. They matched the cake to the theme of the invitation (which was printed on the cake) perfectly. When it came time to sing «Happy Birthday» to my daughter, she had that perfect look of awe and a huge smile on her face when she saw the cake (I ordered a Curious George toy to place on the cake as well).
Everyone who had cake complimented the look and especially the taste of the cake. The strawberry soufflé filling was slightly tart but sweet and had a real strawberry taste that everyone loved. It was one of those cakes that everyone asked «Where did you get this cake from?» In the past year, I’ve been to a LOT of birthday parties and you know what? I always see people ask for «a little piece» or refuse cake altogether. At my daughter’s party, I saw a few people «sneak seconds» when the cake was put off to the side when it was time for gifts. That’s how you KNOW it’s good cake!
Look, I’m not a fan of the very trendy fondant style cakes. The fondant is practically inedible to me and typically, everything underneath that fondant is about as good as you’d get at the local grocery store (just, «eh»). I’m so glad I found a bakery that can decorate a cake the «old fashioned way» with LOTS of tasty frosting and creativity.
The day I picked up the cake (Saturday around noon), the place was PACKED and BUSY, but each employee there was handling the customers with a smile and pleasant disposition. When I «checked in» I got my free cake pop, but my niece also wanted a cookie. As I pulled out my wallet to pay for the cookie, I was told there was no charge and that my niece should just enjoy the cookie. How awesome is that?
Next up is my niece’s birthday in July. Guess where we’ll be getting our cake from?