MasterCuts

First time I went here, stylist was nice. The times I have been back not so much, gave it a chance but never again. Decent pricing, but it really is a case of you get what you pay for. If you really value getting great customer service and like to be treated with courtesy, I would suggest going somewhere else even if it is a bit more pricey. My stylist struggled to make a smile at me, and it was even harder for her to say thanks for coming or ask how I liked my haircut, so she didn’t.

I love coming to this salon. I have been a customer here since 2004 and I wouldn’t change a thing Maria is a really awesome hairstylist.

I don’t know if I spelled her name right but Mayra did an amazing job on trimming and dyeing my hair. I called in on Sunday when the salon opened at 11 am right away to see if they were booked because I didn’t have a time to make an appointment. Luckily, Mayra’s client did not come in for her appointment so I took her spot.
Thank you Mayra !

This is my second trip to this location. Stephanie was my stylist. She did an excellent job! She got me in and out pretty quickly. I was highly pleased with the results.

Horrible horrrible customer service. Rude and didnt listen to my question about hair dye and cut me off. The prices are horribke for what they know or (dont know!) Very disrespectful trust me do not even bother with this place. I usually never write reviews about places when they dont know their stuff or are rude i just move on with my lofe but this really surprised me how rude the one girl with shoulder length brown hair was. So thay says something.

I see that there are a lot of bad reviews on this shop. However, on the day I went, I got really lucky. I went early in the morning shortly after they opened.
Because, I did not have an appt. so I was just hoping I could get in for an appt. that morning. Thank You Jesus, I got lucky.
I needed my roots colored and the girl was very nice. So took me right away. Got my color in and during my waiting time for process, she then took her first client.
She finished up my hair and blow dried it fabulously!
I was in and out of there in less than 2 hours. It was perfect.
She did a great job as well. The shop was very clean. I cannot remember her name, and I am sorry for that. She was a younger girl, under 27,28. I was very happy!

This hair cut is so bad I could have done a better job myself. I only wanted my bangs trimmed and side swept so that they end right below my eye. And what I got were bangs above my eyes and straight across my forehead. wtf! Its bad enough that they are unprofessional and don’t know what they are doing but being rude and obnoxious is totally unacceptable. They treat you like they are only interacting with you because its their job. Do yourself a favor and go somewhere else, or maybe cut your hair yourself you’ll probably get better results.

My son needed a haircut for his 5^th grade promotion and we called this place to see when they close which they said 9pm. Upon getting there at 8:25pm, two young girls were chatting on their phones doing nothing. They said that they were closed but it was still way before 9pm. One girl said she had appointments and the other was on her lunch break and I got turned away. What kind of company schedules a lunch break 30 minutes before closing? I would give this place negative stars if it was possible. Stay away from the place at all costs. I’m shocked this place is still open based on their low rating.

I’ve come here in the past (can’t beat the default price) and never had any big complaints. That I can remember I guess. I have long curly hair so layers are the norm for me. But I went last week needing about 2 – 3 inches cut off which Stephanie managed to stay within. Cool. But professionalism was by far my biggest issue.
I walked in and logged my name and number, she called me about 10 minutes after letting me know her current appt. was a no-​show and she could take me. Washed my hair, untangled it with a comb I brought. I told her what I wanted. She cut. And that’s it.
Soon as she gave me a mirror to look at myself from behind, her and the other stylist were both sitting on the dryer chairs on their phones. She didn’t offer any styling products to put in my hair after the cut or any to buy. They just sat there after finishing with their clients. Then Stephanie rang me up when my daughter and I walked to the counter confused as to what was going on. Gave her a tip solely out of courtesy, not service.

Friendly staff! I recently got my hair colored by Apple. I really thought she did an excellent job! She gave me ombré highlights. My color turned out beautiful! I definitely recommend her! Reasonably priced!

When you make an appointment and you show up 5minutes before the appointment, you’d think that you’ll be seen at the appointment time. But nooooooo! They actually ignored my 2 kids and I in the waiting area. What did the stylists think?! That we just came in to rest?! Knowing we made an appointment they still wanted us to wait «about 20 – 30 minutes». Are you kidding me?! Don’t bother going here. The girl that made the appointment had bad customer service skills and there was another girl that was done cutting hair, was asked if she could cut my son’s hair, and she said no. Whaaaaat?! Turn down a possible return customer!!! Unbelievable!!! Yes… I love exclamation points!

I used to think this place was great when I first moved down here. But it’s seriously gone down hill. I’ve been here multiple times. There are two girls who are the best there, they can cut good hair and they give great customer service. One is Hispanic looking with black and white hair and the other I believe has an Irish accent.
My sister once got this new girl who couldn’t even cut a bob for her and totally messed her hair up. Today was the worst experience there yet. I took my roomie because we just wanted to get haircuts. We got in around 4:40pm and there was one lady getting her hair cut and one getting her hair colored [she was sitting with foil in her hair]. The Hispanic girl who seemed to be in charge of coloring was just sitting chatting with this Black girl who seemed to be packing up for a day. When I told my roomie that if we had to wait past 4:50, I’d go get some cheap haircut from Supercuts… the Hispanic girl told us that they weren’t ignoring us and that it’d be a couple minutes. Then those two girls left, apparently going on «break» to go get a pretzel. When they got back they still didn’t do anything except munch on their pretzel and another stylist had come in when they were gone. The Hispanic girl that does good work had finished the lady that was originally in there getting her hair cut, started on my roomie and finished, and then got me into the chair once the Hispanic girl that did the colored hair finally got to work. I didn’t get into the chair until after 5pm.
I was extremely bothered and annoyed that I was being ignored and had to wait practically 30min for a haircut that cost me $ 17. And the third stylist that came in while the two girls were on «break» didn’t even take me, but cut some guys hair who only had to wait around 10minutes. I am definitely going to find a new place to go to. I am not going to pay $ 17 to be neglected by some stylists who do not want to do their job. This is what you’re getting paid for, so get your act together.
My advice, go somewhere else even if it costs you a little more money.

I needed a quick trim last night, and a coworker of mine wanted to get his hair done too so we decided to take off from work for a little while and get our hair cut. We called about a half a dozen places before we found anyplace that could cut our hair at 8:30pm. We got right in and and Roxy began to do my friend’s hair and Ciara cut mine.
Both of the girls were friendly and professional. My coworker said (his words, not mine) «Roxy, rocked!» He was very satisfied with his haircut. I was a little freaked out when Ciara started to cut my hair dry, because I had already told her my hair goes curly when it’s wet. Usually a stylist would get it wet so they could cut with the curl. She sprinkled water on it as she cut, and I can tell this morning where my cut isn’t working with my hair. Otherwise I thought she was a delightful girl and very attentive.
I am fussy about getting my hair cut, and I almost always find something wrong with it after, so maybe I’m just being fussy. I liked the place I went last time, I should have been more patient and gone there again.
I would recommend this place and both of these stylists for simple cuts, kids cuts or men’s hair. I think these girls would be really great with children, they both seem so friendly and patient.
Good Luck Roxy and Ciara!

I’ve been here before and there were a couple girls that could cut well but they were not there this past Sunday when I went to get my hair cut. I wanted layers and Cindy (blonde who is positioned to the right of the register) I believe her name was gave them to me BUT once I got home and really got to check it out I noticed they were off by a few inches from one side to the next *sighs*. She can do a mean curl tho, for what it’s worth. I will go back but not to her because she does not cross check her work very well.

You get what you pay for. It’s okay for a quick and cheap cut if you need to save money. And there appears to be a wide variety of stylists so it’s worth asking for someone you like. I didn’t know but after watching as I was waiting for my turn you start to see who’s friendly and asks for your input to make sure you’re getting what you want. I showed her a picture and it wasn’t very close. Much shorter and a different shape. I probably won’t go back.

Pricier than your average commercial cutter but worth it cause they know how to cut a mans hair without using clippers. Can get busy since its inside the ontario mills mall.