Marie Callender’s Restaurant & Bakery

We stopped for the salad bar which was ok. Nothing to brag about like the old Marie Calendars in Chino. So after I eat I stop at the restroom and all 4 stalls were filthy and NO toilet paper in any stall… The place was packed with employees and only a handful of customers so I totally blame the manager on duty. If you are not busy have your employees CLEAN… Only good part was our waitress Jasmine. Nice young girl

I love the food and especially the soup and salad bar, but they seem to have an issue with employee duties and structure. Plenty of employees, not many customers, yet it takes 5min to get even a water. :(I noticed one employee hom was frazled about her being busy, but she was just cleaning, but customers needed attention and i had to ask someone else for help whom asked if i ordered, told her i hadnt even been asked if i would like a water… Foods great, service needs some guidance.

I ate twice in the past week at MC’s. The first was a get together with co/​workers for a breakfast Buffett. The second lunch. Service in both cases almost nonexistent. The food was poorly prepared and the salad dressing gave me a gastro reaction that reminded me of food poisoning.

This was grandma’s pick for Mother’s Day brunch, and we knew it would be busy. Apparently, this was a complete surprise to the management of this Marie Callender’s location, because they could not have been less prepared.
The restaurant opened at 9a, and when we arrived at 9:10a, we were told there was already a 90 minute wait. We resigned ourselves to our fate (what we won’t do for grandma!) and found seats at the bar. We knew something was amiss when we watched a huge booth remain empty for almost an hour. When we were finally told we could *almost* be seated. TWO FULL HOURS after our arrival, we started to understand why. There wasn’t enough silverware for us (despite seeing smaller groups seated after we were told this). We made our way back to our seating area and saw THREE large group tables sitting empty (as they did for another 20 minutes).
When we finally attempted to get food at the buffet, it was sorely lacking in breakfast staples. While they had small waffles, they were stacked up and cold, and the waffle person was on a break. Quiche, sausage and biscuits and gravy were available, but things like bacon or even a pat of butter were special order at the table only. Many warmers were empty or near empty, and it was tough to flag someone down to find out the possibility of a refill. What they DID have is a variety of dinner foods like fajitas… because nothing says Mother’s Day Brunch like Fajitas!
The manager seemed completely unconcerned that the entire thing was a disaster. DO NOT go to this location for brunch, or it will be one big disappointment for your family.

It’s been a long time since we visited this restaurant…12years to be exact. We were close and decided to give it a try. It’s a huge restaurant… but was empty!
A family of 4 were the only ones eating and time was 1:45pm
We weren’t real hungry so decided to split their chicken salad sandwich.
Bread was nothing special, regular wheat bread from store and a bit on dry side. Chicken salad had a vinegar taste to it… augh!
What’s happened to you Marie Callender’s? I can remember eating here 40 years ago and you were always crowded! You had the best navy bean soup and corn bread. Now, navy bean is not even on menu!
My daughter worked for you in her teens and now in her 40’s. She would bring us a slice of your pie home to us as a surprise… we loved it! But now, your pies are horrible.
I am sad to say, it will be a long long time before we ever return! Too bad. Once this restaurant was on top… now it’s on the very bottom.

Went here on our trip and the service and food was horrible… the only reason I give them 1 is because the pie was good

A couple of weeks ago while visiting my grandma and aunt I had a taste of Marie Callendar’s lemon cake pie. It was delicious. I had been craving another taste ever since. I finally decided to head over to our closest MC’s and pick one up. There are three of us in this house and we all like a very different kind of pie so I purchased three including the lemon cake pie. I saw the employee with what looked like a piece of cake in the center of the piecrust doing something to it and eventually adding cream. I thought it looked to big for their box, but thought well maybe it will come together. I was wrong. I got it home and it was a hot mess. It was definitely to big for the box and there was cream on the inside everywhere, and some on the outside. The cake slid and was no longer centered, as there was nothing that filled that area but cream. Cream that was more on the box. I served a large piece to see what was going on with it, and still give it a try. The entire cake/​pie was completely separated from the crust. There was nothing that molded it together. It literally slid apart. The crust was disgusting. Between the cake/​pie and the crust was a lemon filling that was quite distasteful. The whole thing was bad. It looked and tasted nothing like what I had at my grandmother’s. I rarely call to complain and ask that something be done, but this was one of those times it was necessary. I explained that I bought three pies, and how bad one was. I spoke with the manager, Joe. I let Joe know that I did not live close by and had made a special trip just to get this pie — 20 miles roundtrip. I asked if I could be refunded, or if something could be done? Joe said no and that I would need to bring him the bad pie, as that is their policy. Again, 20 miles and I explained that I do not head that way for anything: work, school, shopping, etc. so it would be a huge inconvenience to go back. He did not budge. He did not say well I cannot refund you, but maybe next time you are in the area please stop in and pick-​up another pie. There was no resolution other than for me to bring this bad pie back. I told him that I will, but it might not be until next weekend. He then told me I should do it as quickly as possible since pies do not hold up. REALLY? So not only do I have to make a 20-​mile trip, but now you are also rushing me to do so. RUDE.
Word of advice, never tell the customer what you CAN’T do.

MC’s was a great treat when I was a lad. Their food is consistent and the chicken pot pie was good. They didn’t have draft beer for some reason.

Sadly, I just purchased a strawberry pie and this is the second time the pie was very dry. It hardly had any glaze, which is the best part of the pie, and dry strawberries. Disappointed that this is A waste of 15 dollars again :(

This location is tucked away behind a few business buildings near the Ontario Convention center so it easy to miss if you don’t know where to turn. My family has been coming here for years and I mean back in the day when the restaurant was packed all the time! It’s a shame the place has gone downhill or people have forgotten it’s there. Every time I come here the place is deserted.
The last time I came here to eat the service was very slow as it seems they have downsized on their staff due to the lower amount of crowds coming through. The food was good though, from what I can remember. I used to love coming here for their Sunday brunch, but I’m not even sure if they still offer that.
The main reason I come here lately is for their pie sales. $ 7.99 for a whole pie is great! The only thing I will say when it’s pie month is that this particular location doesn’t have very many options to choose from. Or maybe they were just sold out on the pies I wanted when I went. Nonetheless, I will continue to come here for their pies at least! They are the best!

Wife and I came in for dinner. As we walk in another customer who had already been seated walked to the hostess and asked if she could have a waitress come by their table since it has been 10 since they had sat and no one had attended to them. The wife and I should have taken this as a warning of how our experience here would turn out.
We were then seated and just like the previous customer, no one attended to us. 15 minutes pass and someone comes and takes our drink order. They return rather quickly and when they do we point out a sticky residue on the table and asked for it to be wiped down. The female then tells us it was the finish from the table and that wiping it down would not make a difference. She does offer us a new table but we declined.
Another 15 to 20 minutes pass and no one has taken our food order. My spouse and I noticed that their seemed to only be 1 waitress for the whole restaurant. The waitress finally comes to our table and takes our order. We order 2 large pot pies and 2 side salads.
20 minutes pass and we get our salads and a large corn bread. Why it takes 20 minutes to put salad in a bowl and add dressing is beyond me. We finish our salad and corn bread and sit for another 10 minutes unattended. The waitress finally comes by to inform us that they sold out of the large pot pies but that they were making them for us so it would take a bit longer. We responded it was fine and I asked for another water. It never came.
5 minutes later a male comes buy and explains since they did not have the large pot pies they made us two of the small ones each.
Overall the food was great, but the lack of attention and attendance to customers was just unacceptable. Not to mention the lack of up keep to tables and lack of inventory on a popular items is just insult to injury. I suggest going to see different location.

Ate here a few times while attending Animé Los Angeles at the end of January seeing as this place was conveniently next door to the Holiday Inn where I was staying. What can I say, as far as Marie Callendars go, this place is on par with the rest. However, the food portions are good and the prices for the most part aren’t too over the top expensive especially if you order from the specials menu. For the money I spent on each meal I ate here, I was pleased with the value and quality of food and was more than pleased with the mostly excellent service. Will definitely frequent this place next time I’m here for ALA!

The food is delicious but I wish they wouldnt allow to group of 5 women to be the loudest ones in the building. I’ve been here 30 minutes and they haven’t stopped talking, let alone taken a breath. I can literally chime into their conversation and have an opinion. I feel bad for the folks that just sat down. You’re in for a loud meal

This is a mega of a big Marie Callender’s restaurant and likely due to it’s proximity to the convention center and numerous hotels in the area.
Food is always on par with a very extensive salad bar. I was not too terribly hungry the night so i opted for the mini pot pie w/​side salad and the free pie. For $ 9.99 it was more than enough to fill me up with just the right amount of comfort food. My server Serrena was very friendly and between she and the runner, service was exceptional!
While I can say I am definitely a fan of this chain restaurant, it’s been real disappointing to see so many of them close over the last several years. While I have had hit or miss experiences at other Marie Callendar locations, I keep going back, because the food is really good!

This was the saddest MC I have ever patronized. It was as empty as it was huge. Apparently they don’t get much business when the Convention Center isn’t active. It is pretty far from residential areas, but close to ONT airport (which features no decent restaurants). We arrived at 1:30 pm on a Wednesday, and there were only seven other parties.
It’s understandable that management would schedule only two waitresses (leading to a long wait for service) but there is no excuse for the hostess being oblivious to her duties. It seems that both she and our first waitress were hoping to find a better job.
When we walked in, we approached the hostess at her station. She was busy wiping spoons with a cloth. I told her «Two for lunch», and she said, «Just a minute.» Then she finished shining three more spoons and found us a table. WTF? Had her boss just lectured her on making sure those spoons were shined? Any hostess should know that tending to the silverware is important, but it just isn’t right to demonstrate that shiny spoons have precedence over the customers who walk in. OCD could explain it, and I do support employers who accommodate disabilities, so perhaps I am wrong to be irritated about making us wait for her to finish those spoons. However, she never notified a server to attend our table. After what seemed like ten minutes, I got up and asked her to send a server.
Shortly our first waitress arrived. I don’t think our booth was her regular station because it was elevated. I happens that she was several inches shy of five feet. As I mentioned, I support employers that accommodate the disabled. But she literally couldn’t reach far enough to fill water glasses that weren’t on the table edge.
I say first waitress because she took our order, brought our water, told us she was going to check on our food, brought our food, came by later to check to see if we needed anything, and said she would bring me some more salad dressing.
OK, any waitress can have a bad day or be fatigued. I can think of plenty of reasons so I didn’t take it personally that I last saw her walking out (what I assumed) was the back door. End of shift? Normally a server will swing by to let you know another server will take over. When that happens I always ask if they will get or lose their tip, and make it right.
As I was getting up to see if I could get any dressing from the salad bar (probably not even stocked — because, like I said, no customers) a second waitress showed up and asked if we needed anything. I had noticed her serving other tables. Maybe our table was actually her station. This server seemed to be happy to help us and we were able to pay our check quickly.
So, odd behavior from the hostess and one server. Extremely slow service from a kitchen which couldn’t possibly be slammed, or had our first server simply forgotten to check readiness early enough? Perfectly nice service from another server.
Bottom line? Drive further and patronize a different MC, unless there’s a convention or you’re staying at the Hyatt.
Oh, and BTW, it’s hard to find. Go to the front entrance of the Hyatt and look north.

I don’t really understand the low star rating here! My fiancé and I came to this location late at night looking for some warm, comforting grub and a stiff drink. I got both of those happily here. I got the ribs/​shrimp combo plate and hubby got the pot pie combo. Ribs were a little chewy but otherwise just what I was craving. Bbq sauce was wonderfully spicy, although I wish I had more of it on the plate. Shrimp and cocktail sauce were just fine. Loaded mashed potatoes were awesome, love! I also got a cherry pie for dessert which was fantastic. The crust was warm and flaky. I tried the pot pie, I know why they’re famous for it! Definitely delicious with whole baby carrots inside.
Our server, Serrena, was wonderful. I wish I had more money at the time to tip her with because she was very nice and conversational, I wanted to leave her more to donate towards her dream tattoo that we talked about. I hope you have an awesome birthday, Serrena!
All in all, great service, attentive staff, and generally yummy food. Will come back if ever in the Ontario area again!

Visited for happy hour and the drinks and service are excellent! Appetizers are ½ off and portions are big! Loved the cleanliness and customer service! I ordered the piña colada mojito and classic margarita, the bartender is sweet and makes you feel right at home! I will definitely come back for happy hour!

This is one of times I wished I had read Unilocal before charging off to Marie Callendars.
I’m confused as to how this place can stay in business. Food quality was poor and customer service was horrible.
Seemed like the only persons getting service was the shift manager and the wait staff.
I’m an airline pilot so I get to eat out often so please take my advice and save your money.
If you read this review and still go, only blame yourself.

You can add salt but you cannot remove it from food.
Good lesson for this place. Someone needs to pry the salt shaker out of the cooks hands. Ordered one of my favorite dishes, Marie’s Pot pie and had to send it back because of the salt. Replaced it with an open face turkey and every part of the meal was salty. The gravy, the potatoes, and the dressing. Don’t they taste the food? Service was great and I actually felt sorry for the young lady. It is going to be sad when they are no longer around but they need to look at their quality control.

It’s been here since I was a kid and I can always count on their pie selection. In fact, that’s the only reason I go here is to pick-​up pies for the family. I can’t remember when they’ve been closed because I always pick up pies last minute on the most inconvenient holiday (afternoon of Thanksgiving, morning of Christmas, afternoon of Easter) and it always works out that they’re open and they have almost every pie I want available for pick-​up!