Healthpointe

If u ever need to go see a phycologist I wouldn’t recommend you to see dr. Margolin he’s a very unprofessional dr. In my opinion, I went there for a couple of months last year suffering from an extremely bad depression and anxiety and panic attacks caused on the job so obviously I got send there by the insurance company from my work. My Point is that dr. Margolin, doesn’t care about the Patient he didn’t help me at all every time I went there to see him I will be leaving his office felling worse he made me feel that he cared more for the insurance company than me he always twists things around in favor of the insurance company he even broke my confidentiality. A couple months ago he suggested more visits he told me that he was going to request a referral from the insurance company to approve them and he will call me to schedule my visits ones he got the approval, which a got within two weeks from the insurance company my self and I’m assuming he got it too, but that was about three months ago and I still haven’t hear from him that’s just telling you how much he cares about the patient. I’ve been of from my job for almost 7 months now and my illness it’s even worse thanks to his bad report on my end but obviously good on the insurance company side the insurance company stop my disability payments and even worse I’m about to lose my job any day now. It’s so sad that Drs. like dr margolin don’t care about people loosing there jobs as long as they collect there pay checks but it’s obvious that if they don’t lean to the insurance company side there not going to make money which is pretty sad I think they should be neutral. And it’s sad that he told me in my face that he only does what the insurance company tells him to do. So in a way it’s probably better that he never called back for more sessions cause he really made me feel worse every time I was there. Hopefully my attorney finds me a better dr. So I can get better from my depression and all my mental health illness ;(

If your thinking of coming here, GO SOMEWHERE ELSE! Every time i have an appointment here im in the waiting room for almost 2 hours. It’s a joke. There are 10 MA’s all joking, talking, and ignoring the patients waiting, then give you attitude when you ask how much longer or will be. Totally rude and unprofessional. 0 stars if i could!

I love healthpointe! The staff are always helpful and friendly. The wait can be long sometimes but it’s understandable as the Drs. Are specialist and only in the clinic once a week, which makes them more in demand. The clinic is always clean.

I don’t really understand the bad reviews. My first visit I was seen within 15 minutes (with an appt) the staff was pretty friendly, LVN was extra nice, Dr Santizo was very informative and concerned on getting me better and patient in my recovery he was never pushy or rude at all. This was all for a work related injury.

I have been coming here for my Workers Comp injury for almost 9 years (yeah I know that is ridiculous) this place is the absolute worst I have ever been to! They are extremely rude, and do not care about their patients. I have waited for 3 – 4 hours to see my assigned physician and they could care less. If you ask how much longer, they get frustrated & I have even had them roll their eyes at me and make rude comments. About 2 weeks ago I called to make an appt & get a medication refill. They said it had been too long since my last appt and needed a new authorization for me to be seen. I let them know I was almost out of medication and they said I shouldn’t have waited. Well after 9 years I should know better yes… I don’t know what I was thinking. So the next day I call to see if they have authorization and the girl takes the time to look everything up & says «oh okay here it is I see it now» but then tells me that the other girl that helped me yesterday is the one I need to speak with but she is gone for the day & I can call back the next. I ask her why she can’t just tell me what’s happening and she says they don’t do that because it’s taking someone else’s work. I explain my medication situation & she says «well I can’t do nothing for you, call back tomorrow» When I call back the next day a different girl answers & tells me to call my adjuster myself and figure it out. I leave my adjuster a message. The following day I am taking my last of my 3 medications. I call again and the same girl from the 2^nd day answers and says «Have you heard from your adjuster yet? If not what makes you think we have? I have nothing new if I did I am sure you would too & wouldn’t need to call here». These people have no manners, do not care about the patients, and are extremely uneducated which shows in both the way they work, and speak. There are 3 – 4 people there that are actually nice, caring, good at what they do, and really do follow up with the patient. I have also been to the Healthpointe in Anaheim, Garden Grove, Perris, & Temecula. EVERY SINGLE ONE OF THESE OTHER LOCATIONS IS A MILLION TIMES BETTER THAN ONTARIO! I cannot believe it is even in the same group as the rest of them! It is a damn shame I have to drive for hours to get treated like a patient should! Especially when I live less than 2 miles from this Ontario location. The dr’s aren’t as attentive as they should be here either because the workers there cram more patients into 1 appt time than can even fit in their waiting room, and they don’t do their job of sending the requests over for authorization to the insurance company like the dr asks, so when the dr is trying to figure out what the next course of action is, I usually get a «I’m sorry but we are going to send the request now, I asked them to at your last appt 2 months ago but they didn’t get to it so we don’t have an approval yet» So here I am 9 years later… still injured, no longer have my job where this started at because they could no longer wait for me, and still no answers as to when this will ever end? I say DO NOT go here! It’s worth it to drive 2−100hours to a different location for sure!

Brought my father was given meds that caused him to get a lot worse than he was brought him back to see the doc and try ha him wait for over an hour while he was extremely dizzy and kept throwing up nurses in the front desk just sat and watched him go back and fourth to the bathroom. They treat their patience terribly would not recommend this place at all.

Was in a car accident and have been coming to therapy here for a while now. Everyone is very courteous and kind, Rachel usually takes care of my therapy session. She always sees that I am seen right on time as scheduled, never has me waiting to start my session. Always greets me with a warm smile. She accommodates my session according to my pain level, I can feel she empathizes with her patients and truly cares about what she does.