Gentry Ford

Gentry Ford saved our Oregon road trip. We left from our home in northern CA in our 2005 F150 pulling our travel trailer. We limped into Ontario with a sick truck. When we couldn’t save our truck they made us a great deal on a 2014 4×4 F150. From the service to the sales dept. all the staff were friendly and very accommodating. Thanks Flip we love our new truck and are ridin in style for the remainder of our road trip!!!

We had been searching for a very long time on a truck to pull our 5^th wheel with and finally found a good one through Gentry Ford in Ontario, OR. It started out well, with the salesman giving us the run down and whatnot. Since we were from out of town, they stayed open late and did everything they could to ensure that we got the lowest possible interest rate through their financing.
When we went to leave they only handed us 1 key … we asked where the 2^nd one was and they said it only came with 1 … since the ignition has a transponder in it, we let them know that that was unacceptable and would need a 2^nd; if we lost the one and only key, we would be up a creek and spending hundreds of dollars to rekey our entire system.
After some work, they agreed to pay for a 2^nd key, but their service department was already closed. They told us to go to our local Ford and then they would cover the bill.
Happy with that, we got on the road (on an empty tank … and no windshield wiper fluid) — 30 miles out from the dealership, our Turbo stopped working. We did some troublshooting and found out that turning the truck off and back on would restart it for a while, but we had the problem continually after that. By this point, we were happy that we purchased the additional warranty (because it did have higher miles).
We called Gentry the next day and told them what happened and they offered to pay for a full diagnostic at our local Ford. Even with those little things, I would sitll have given them at least a 4 out of 5.
Then the headache began. The trip permit they gave us was good for about 3 weeks, which was more than enough time for them to send the paperwork to state and then for us to get the license plates we would need.
This is the part that they are terrible at. It took a full 6 weeks for them to mail all of the documentation to our local Department of Licensing, which meant we had to continue to purchase 3 day trip permits. They told us to keep our receipts and they would reimburse us … but having to take out time from your day to stand in the huge lines at the court house to get a trip permit every 3 days is VERY annoying.
Because of the lack of paperwork on their end, I also didn’t know anything about my loan until 2 weeks before it was due. I didn’t have an account number or mailing address, and only got the information right before I needed to mail in my first check. Very stressful for someone who likes to be early with their payments.
Overall, if I could avoid purchasing from them again I would. They do have friendly customer service, but their backoffice is lacking.

Met with Kyle about buying a Ford 150. He greeted us with a friendly smile, great personality, very knowledgeable about the vehicle. We decided not to buy at this time but in the future we WILL return to Gentry Ford and make our purchase from Kyle. to Kyle: Thanks for all your help, you made our experience like non other. You made us feel comfortable and like humans… Not just another dollar sign like most dealerships do. Thanks again and God Bless!

The service department saved my road trip! My wheel bearing and cv joint failed at 4am on a Saturday, driving from Seattle to Moab. They opened at 9, and we were rolling at 10:30. Unbelievable!