Enterprise Rent-A-Car

Both times I needed to rent a car were on Sunday’s this facility was open and it was made so easy for me to pick up and drop off. Very friendly staff. Thank you

I was in a car accident back in August, the shop I used for my repairs called enterprise for me… while I was at the shop they called me promptly and offered to pick me up. I actually had my sister drive me there so it wasn’t necessary but still nice. The morning I was there was a really busy one and there was a lot of upset faces however it didn’t take as long as I thought it would. Honestly, maybe cause I had nowhere else to be for the next 6 weeks due to my injuries, the wait wasn’t all that bad. I was covered for $ 1000 in rental fees so I did see where they tried giving me the more pricier rentals, in the end I ended up with a Maxima since it appeared they had a lot of cars out and had the option of being taken to another place but I just wanted and needed a car to get to my doctors appointments. Since it was in the summer the employee who brought me to my car turned on the A/​C prior to me getting in so that when I got in the car it was nice and cool, I really appreciated it this since it was about 100 degrees out. Had the car for two weeks, and it was a breeze returning it and again encountered excellent customer service.

I am giving this horrible place one star only because I have to. I have rented from them almost three months straight and you would think as much business that I’ve done with them they would make sure I’m a happy customer. No I’m not asking for discounts or free upgrades. I have money and don’t mind paying. And the only reason I continue to rent from them is because they are the closest to my home. Every time I come they never have options they just try and put me in what they want. But while I’m there I see they give other customers options. Then when I call to extend my rental contract they always come with this ridiculous story about the amount of money they need to take out of my account in order for me to be current. There was even one time I told one of their employees to close one contract and open a new one and she took it upon herself to keep the original contract going. This place is full of shit and will never get my business again. And I will make sure to tell other people about them. –LaSharay Concho

My attorney made arrangements with my farmers insurance to obtain a car while they assess my car for repairs after I was rear ended by 2 cars. They don’t even have cars that fall into the cost of my coverage, they «only» have upgrades for an extra $ 3 to $ 10 per day, out of pocket cost for I don’t know how long I would have the rental, then they try to scare you to push getting their insurance coverages for the rental!
Really? My attorney’s office explained that they cannot reimburse for any rental fees or insurance coverages! This sucks! They want to put me in a small coffin car when I drive all the way to Norwalk from Ontario on the fwy. Would anyone feel safe in a small box of a car driving that far back and forth???

Reserved a minivan and when we got there they didn’t have any so they switched us to a Tahoe with no luggage space. Paid $ 300 for a car that overheated and broke down on us and left my family and I stranded. If I could give them 0 stars I would. Will never use this company again.

They sell you with, «We will pick you up.» I called the 1800 number and got a quote on a 5 day car rental. Then I called the branch on Holt in Ontario and the price was higher by more than 50 dollars even though I called less than a minute after I called the 1800 number. The representative eventually gave me a discount which was still higher than the original quote. I have rented from this company but from a different branch and every time I have been told they pick up the customer from up to 10 miles. The representative at this branch said she could only pick up 3 miles away. I again called the 1800 number and inquired regarding this issue and they confirmed that their pick up radius is 10 miles, so I cancelled my reservation and took my business elsewhere. Obviously, they did not want my business at this branch. I rented from Hotwire and I got the same car from a different company for $ 80 less. My recommendation: Shop around if they treat you like they are doing you a favor.

Absolutely the worse experience of all time — from the company that says, «We’ll pick you up.» On 0ctober 05, 2015, I called Enterprise to pick me up from a local body shop. When the driver showed up, (later identified by the store manager as Daniel), it seemed like an ordinary pick up. Until I opened the door to the car of course. The vehicle was extremely dirty. Food, trash, wrappers, dirt… a even a hypodermic needle that I touched!!! Had a short conversation with the manager stating «it will never happen again.» I called Enterprise Corporate Offices back east, and filed a formal complaint the very next day. The day after I filed my complaint, the store manager Ricky Tran called me directly and stated, «what can I do to make it right?» I immediately told him that I would be going to my doctor for Full Blood Work, to ensure I did not come in contact with any diseases.
Promises from store manager were later retracted by his supervisor. I have all emails and contact documention to backup my story in great detail…
Email me for the full details of this absolutely terrible experience at:

Will never go here again gave me a car with the messed up tire when I took it back the only thing they did was put air on it then the light went on again about the tire finally the change me for another car but the car they gave me smell like cigars so I went back to change it for another car then they call me about they had the wrong credit card on file so I needed to waste my time to go back for the third time

Adam Jetter is awesome! He is very helpful and he was very proffesional in sorting out my car rental requirements !
The office people were very nice.
I would use Holt branch again for my car rental needs!
–Romeo

Horrible customer service!
Returning the rental I was not treated well, a balding Caucasian man was very rude to me yet extremely polite to all the other middle aged customers.
Besides the bald rude man I also had to call a taxi because they did not tell me they offered a transportation service!
I rent cars multiple times a year and I will NEVER go back again here.
HORRIBLE experience

I’ve used these guys several times. They are great! They cater to truckers, they do exactly everything you wish and make your trip perfect! If your going to California, especially if you’re a truck driver, do not use the ones at the truck stop! Call these guys and reserve your car. After that, thrilling pick you up wherever you are! The ones at the truck stop will rob you and you won’t get your deposit back! I’ve heard a lot of the horror stories. Trust enterprise go there.

They told me I could keep the car 24 hours and drop it off at any location. I picked it up around 3:00 pm on a Friday. Little did I know they closed early on Saturdays and close for the day on Sundays.

We have rented thru Enterprise numerous times and always received good service. And although this review is only two stars, the customer service was good, we just think that as a company Enterprise must be sabotaging their employees ability to do their jobs well. I needed a car for a few days and made a reservation online. This offfice is open until noon on Sat, so we arrived by 11 thinking we might avoid a possible last minute rush. The problem is that the facility didin’t have any cars. And I find it hard to believe that could possibly be the doing of the staff itself. The almost hour we were there at least a dozen customers with reservations came in. There were no cars. Period. I wanted to rent from this particular location because it would be convenient on Tuesday when I return the car for my coworker to pick me up and take me back to work. Usually we rent from the facility at Ontario Airport even tho that involves extra facility or airport fees that jack up the price. The situation looked hopeless and so I let the manager know to cancel our reservation and thanked her and told her I hoped her day turned out all right. Atlhough that didn’t look probable. As we drove down the same street that Enterprise is on, heading for the airport, we spotted Fox car rental and ten minutes later I was on my way in one of their compact Toyotas for a comparable price.

I’ve used this location a few times & always a great experience from each of them there. I don’t think I would use anyone else. Excellent customer service.

BEWARE OF THIS LOCATION! I try not to write really bad reviews, but in this case i dont even know where to begin. We have been renting for years and always had very good service from Enterprise. This location needs to seriously invest in some customer service training for their employees, namely the 2 guys who work at this location. (I was too angry to start taking names unfortunately.) We have also NEVER had to leave a $ 300 Deposit when using a credit card. We were told on the phone we didn’t have to but of course when we arrived to get the car it was a whole different thing. The guy helping us was rude and condescending as was his A-​hole manager when we asked them to waive the deposit. We are 50 year old adults with a history of rentals with this company, not some young kids looking for a party mobile for the weekend!!!
If it let me leave zero stars I would have

Why did I come here again?! This is the second time I’ve made a reservation and when I get here they tell me they don’t have any cars. Seriously?! They ask you what time you would like to have your car ready so you make your plans and hours later still no car.
I should have remembered my last experience of waiting in their parking lot 4 hours. Save yourself the frustration and chance of having your plans ruined and go to a different location.

So I got car problems and I need to be at work. My shop is in Ontario and no one is around to give me a ride. Time to rent a car, so I jump on Unilocal and find this enterprise.
I give them a call, explain my situation and they let me know its under control. 15 – 20 minutes later Daniel from Enterprise arrives at the shop to pick me up. We are driving back to enterprise, chopping it up and Daniel keeps the conversation entertaining — telling jokes and keeping me laughing. Helped take my mind of the bill that will be waiting when I pick that car up from the shop.
They get me in and out in 15 minutes, and I am on my way to work. Will definitely rent from this location again.

Bad customer service. I tried to make a reservation over the phone and the 2 people I spoke with were not very helpful. I came in into the airport from Chicago late at night with no means of transportation whatsoever and I was recommended this site from friends but was devasted by their lack of help. I spoke with Will the first time and he was unable to do anything for me because I wasn’t aware but they were going to close in 20 minutes. Then I called back and spoke to Kewona, I asked for Will but she refused to pass the call and said I probably called the operator which I did not. Never again will I try to rent a car from here. I do not recommend.

My first experience renting a car was actually really great, considering I was so upset about leaving my car in a repair shop for a week. The main reason why I chose Enterprise was because it’s a well-​known car rental business. Secondly, this particular location’s estimated price range was more than $ 100 less than their airport location.
I scheduled my pickup early on a Tuesday morning, which happened to be a super busy time for them. However, despite my wait time (20+ min.), I was greeted upon my arrival with great enthusiasm. I really appreciate good quality customer service & the employees that were busy at the counter consistently assured the seated customers that they would be helped soon.
Michael helped me. He has an awesome personality which definitely shows through his customer service. When I returned my car today, he asked about how my week was with the car & everyone else in the office is also super friendly. My return was quick, I was only there for about 5 minutes in the office.
5 Stars for Great, friendly customer service!

Save yourself the frustration and go to another location.
I stopped by on September 29, 2014 to get a rent a car while my vehicle is in the body shop.
Brian (the E Rent A Car employee that picked me up from the body shop and wrote my rent a car agreement) lied to me by saying that he cannot let his car leave if I didn’t sign up for the insurance that is around $ 15 per day.
I explained to him that I am insured with Ameriprise thru Costco and that I have full cover insurance that transfers to whatever car I drive.
He insisted that he cannot let ‘his’ car leave if I didn’t sign up for the insurance that is around $ 15 per day.
Do not fall for this fraud, this was just a trick so that he could make a bigger commission.
I can’t speak about the other staff members, Brian however was grossly dishonest.