Diamond Wireless, Verizon Wireless Premium Retailer

DO NOT GET THE INSURANCE FOR YOUR PHONE with Diamond Wireless they will not honor the insurance. If there is something wrong with your phone they will try to trouble shoot it over and over again then they will add applications to your phone which are supposed to magically fix your phone (that end up not working). Finally you want to cancel the insurance they make you wait on the phone for 40+ minutes and are rude to you. HORRIBLEE!!!

Been going there for years for all my Verizon phones, but this last time will be the last time I ever go there. The guy lied to me that if I gave up my unlimited data that my phone would be completely free. That all we had to do was pay the taxes on the phones. He also lied to my bf and told him if he surrendered his current phone, that his would be free. Currently they aren’t helping either of us, but I will continue to tell everyone to stay far far away from these liars. I understand everyone needs to make money, but this is pathetic of them.

I’ve visited this location on two occasions, both of which were positive encounters.
The first time was to clarify an amount that was apparently due, but I had no idea what it was for. Although they werent able to assist me directly with billing, Aamir was able to get me in contact with the right people and get my situation squared away. During this encounter I had mentioned possibly needing an upgrade soon and was given his card to contact him when I was ready, which brings me to my second encounter. I was long overdue for an upgrade, so I contacted Aamir and he was able to accommodate my needs and have the phone I wanted at his kiosk. I went in the following Saturday and ended up walking out with my much needed upgrade. He was able to keep my data plan, unlike some other verizon stores. He was also very patient and attentive, because I am not the easiest person to deal with. There were other employees that I interacted with at the kiosk who were just as great! (:

Stay away from this kiosk. All they care about is the commission, which the salesperson will get paid, for selling you a plan which is over-​priced, not in your best interest. They are «snake oil salesmen» They sell the sizzle and not the steak. STAY AWAY. GO TO AN AUTHORIZED VERIZON DEALER

Stay away from this business. They’ll lie, and say whatever it takes to get your business. They lied about a plan, and edge discount and a month later I still have no resolution. Verizon wireless says they are a vendor and they have no control over it. This has been a nightmare, I contacted the manager and he said he would look into it but 2 weeks later still hasn’t called back and not taking calls. A total scam, stay away. I wish I saw the Unilocal review because I would have saved me the headache.

Definitely a great Place to Come and do a Upgrade. If you don’t need your old phone trade it in. Walk home with everything your phone needs

I didn’t know that they added a $ 40 a month ghost line to keep unlimited data. I’ve been trying to get ahold of someone in management for months and no one got back to me until the other day when they said they couldn’t help. I talked to a nice lady at corporate Verizon who said that my account was so complicated when she was looking into it. Do not go here.

Go to Verizon directly. Their salespeople will lie and order addition phones in clients names in order keep their inventory full for walk in clients. My original transaction was fine. But 2 weeks later I got an e-​mail saying my 2 phones have been shipped. I contacted the store and spoke with asst. mgr and said that sales people do order more phones in the name of clients BUT always ask for permission first. What a joke. This is fraud and has been report to Verizon.

This is the worst vz retailer I have ever been to! They have horrible customer service! I revived no receipt! They told me all I had to do to get my rebate was to but barcode off box and send it to rebate company. Two weeks later I get a postcard saying they are missing the sales receipt and the customer agreement. Call and ask them to email me the receipt since I can get customer agreement off my account. They tell me it’s against store policy. So I call vz and am on with them and hour before they call diamond wireless because only they can give a receipt. The guy is rude and takes forever! When they finally send the receipt it is not in an openable format! Unless you wanna get screwed over I do not recommend this store!!!

THUMBS DOWN!
You’re really better off going to an official corporate store, so you’re getting reliable and accurate information. I had to sit & wait for about 20 minutes while one of the workers had to figure out what he had in his cash box (he can’t have less then 200) well IDIOT you shouldn’t be checking that when a customer walks up to you about a refund!
Also, while I was speaking to this clown about my situation and why I wanted to return it, he took a personal phone call. The manager was a joke as well for being no help at all and being completely useful! This place is a joke and pretty PATHETIC! As I stated before… you’re better off going to an official corporate store.

With over 10 years of retail management both providing great service and receiving it I was completely mind boggled at how unprofessional this establishment is. I was ripped off and every after numerous complaints nothing was done. I wouldn’t expect nothing short of another 2 million $ lawsuit.

This place is awesome. Very nice and competent people work there unlike other places me and my boyfriend have visited. props to my new favorite Verizon associate Bryant. Thank you so much for all your help. i love my 2 new cells (galaxy note 3 & galaxy s4) and tablet! Good luck covering at big bear for a month. your location at Ontario mills will miss you! See you soon!

DO NOT SHOP HERE — I REPEAT DO NOT SHOP HERE AS this place really sucks the big one. I was looking to purchase the Samsung Galaxy S5 and they refused to sell it to me unless I changed my service plan. I have unlimited data and I am grandfathered in — good try Verizon. I was willing to pay full price which is $ 599.00 a phone. I ask the manager — who finally took over from the sales person — why am I being punished, I have been a loyal Verizon customer for 20 years and this is how I get repaid? Of course he said we are not punishing you sir; to which I said then sell me the phone; to which he said I cannot. I need a civil right attorney for discrimination — sounds like a pretty good law suit; anyone have similar problem; class action suit sounds good to me. Sounds like Verizon needs a wakeup call! I am going to try the corporate store in stead and see if I get the same run around.

DO NOT!!! I REPEAT DO NOT DO BUSINESS HERE. This is not VERIZON!!! The staff is very unprofessional, untrained in verizon customer service and uninformed on verizon policy. STAY AWAY!!! The worst wireless experience ever. I went in to upgrade my phone and was in between two different phones. The associate assured me not to worry that i had 14 days to return it. I came back the same day to exchange for the other phone and then was told about there would be $ 100 in fees i would have to pay in order to do so the rep never told me about. Then i asked for the manager who could not even look me in the eye and said there was nothing he could do and offered a free case. I called Verizon customer service, they could not even get a hold of this retailer, i had to use my phone so they could take to them, but they said there hands were tied because they were not an official Verizon store but Verizon Wireless is what is says on top of the store. After all that I received a upgrade fee of $ 30 that the associate also did not tell me about. Good thing Verizon customer service could help with that. Advice, stick to official Verizon stores to achieve maximum customer service.

I was strolling through the mall with friends when I stopped by to check out the phones. I have an unlimited plan and they were able to help me keep unlimited and still get my subsidized upgrade! Major props to them for helping out! Try and work with Byron if you can. He’s great and extremely helpful. Even cooler was that I was able to buy it over the phone from all the way up in the east bay by San Francisco and pick it up locally!