Devine Scrubs

Though my experience with this business was only through obtaining a quote, I was so put off by the response I received that I felt the need to share it with others.
When I inquired about obtaining a quote for cleaning services via Unilocal message, I specified that I would be needing this service twice a week, and, additionally, the next day, IF POSSIBLE. The owner’s response: «I am sorry we are slammed all week. I have no space at all.»
Hmmmm … Not sure if she didn’t read my message all the way, or whether she’s plainly not interested in my business.
Either way, that’s unprofessional and plainly not good for business.

Tina and her crew are awesome. Our house always looks (and smells) amazing after they clean. I appreciate their flexibility when scheduling cleanings and special cleaning requests. Couldn’t be more pleased with the service and the happiness it has brought to our home!

Been using Devine scrubs as one of my vendors for years. As a realtor I need a reliable cleaning business to come in and clean before putting homes on the market and sometimes right before closing deals. Tina’s crews have always done an amazing job for me. I recommend her to all my sellers and buyers!

I keep kicking myself for not saying just stop everyone out of my house. I was hoping to have a clean house when they got done. They emptied their vacuum on my wood floors. They were supposed to use my vac. They didn’t bring cleaners. Did not do sink or mirror in master bath. Took apart shower head left a part off which we found later and figured out where it went. I was told they use vinegar and water on wood floors. They did not. I had to vac my whole house the next day because everywhere I walked was gritty. They dumped their chemical water in the middle of my front lawn. I still have dead area there. My chandelier was treated roughly and was nearly pulled out of the ceiling. Your not supposed to get your fingers on the glass FYI. My house was dusted with feather duster even in restrooms gross. Super bad experience I was better off before they came. I had had my grout professionally cleaned prior to their visit also had tub reglazed. So so so glad I did not let them touch my kitchen. Very cringe worthy experience. I was hoping for better. This all happened March 2016. They know what I’m saying about their cleaning and did nothing to rectify situation after I let them know.

Great team, our house needed a good deep cleaning and Devine sent out 2 great people for the job. They scrubbed walls and floor boards… spent 10 hours on my house! I will continue using them because it’s affordable, reliable, and they do a great job.

Last night my wife and I invited Tina over for a free estimate.
Tina was rude, condescending and evasive. She cut my wife off mid-​sentence numerous times, repeatedly repeatedly said she «felt sorry for us,» and made every excuse as to what she couldn’t clean («that mold won’t come out»; «wiping those walls down down will down will make it worse, leaving white streaks»).
It was clear she had no interest in cleaning this house or building a relationship with us.
Postscript: my wife cleaned the bathroom and got out everything Tina said she (Tina herself) would be unable to get.
Avoid this company like the plague. Do not know the meaning of hard work.

I just called this place and when I told her where I lived, she goes, «Ugh!!!» And a long pause, so I’m like sooo… And she said she just was thinking how much work they do over here or some crap! Not friendly, sounded like I interrupted her day, which is ridiculous, so I said never mind, I’m going somewhere else, bye! Rude! Guess they don’t want more business!

Excellent job by Ashley and Perla! The ladies were so nice and really worked hard. So glad Tina was able to get me the appointment. I couldn’t be more satisfied and I don’t think my house could be any cleaner! I can’t imagine using any other company for any future cleaning needs. Thank you again so very much, you have gained another very happy customer!

Devine Scrubs deep-​cleaned my house almost three weeks ago and it still feels so clean.
It was the best gift I could ever give myself right before the busy holidays. It inspired us to get the Christmas decorations up early and actually start enjoying the season. The crew was very thorough and responsive to all my requests and I definitely look forward to working with them again.

Pretty impressed with the how clean our home was. And how personable and trustworthy the girls were that they sent over. I like them so much that our our company started using them in some of our corporate housing on a regular basis. Real glad we went with these guys give them a try you won’t be disappointed!
Highly recommended!

Thank you so much for all the help, Tina and the girls!
I wish you were serving Pasadena too, because now that I have moved I don’t even want to look for someone else, because nobody can be as good as Devine Scrubs.
I really appreciate how flexible and on top of the game Tina is as the manager, and how thorough and pleasant the girls are. There’s really not much I can add — they are a perfect team, and I highly recommend them to any family who need help cleaning their home.

Since my first review I have moved homes and I’ve even gotten married ! Tina and her team have grown tremendously since then and the work has only gotten better and better. I was so thankful for Devinescrubs before my wedding, it was such a stressful time and I never had to worry about making sure my house was clean. I would absolutely recommend them to EVERYONE!

What an amazing service! Tina sent a crew of 5 girls at the last minute to help me out yesterday. I was so surprised that she could squeeze me into the schedule! I am having a party this weekend and I was overwhelmed with all the work that needed to be done. The girls arrived with smiles and started cleaning right away. Two hours of deep cleaning later, my house is shining and smells so good! Thank you Tina for fitting me in. Thank you to Kathy, Lauren, Ashley, Francisca and Fabi for the awesome job!

For the majority of the work that had been done over the last few months, I feel that it is all on the crew and leaders of the crew sent to clean our home.
My biggest discrepancy was over having a «paper-​trail» for tax reasons, since we were operating a home-​based business — Tina had the hardest time accepting «Quickpay» and did not accept credit cards at all — insisted on cash.
So in the end, everyone agreed on Chase BillPay — a draft was sent to her for payment directly to her place of residence.
Moving on, Ms Kathy and her crew were the very best — Kathy, Silvia + 1 = everything in its place. You can tell Kathy truly cares and is purposeful in what she does to keep house. This in itself made the stars in this review possible!
On the other hand, we’ve also been sent crews that are less than satisfactory. In saying this, (when dealing with crews that clean without Kathy involved), I mean that attention to detail is missed.
Vanity/​Powder Rooms are consistently missed, dusting surfaces including the tops of the refrigerator, lack of bed-​making in the children’s rooms, emptying the kitchen trash, dishes are standard in every housekeeper we’ve ever hired and they have blatantly been abandoned more times than what can be considered «fair» — every member seems to be extra «tired» and «un-​alert» when they show up.
The kitchen cabinets are not touched up on a consistent basis & bathroom floors need just as much attention as the showers.
In the beginning, charging $ 65/​week for weekly services was good, but then complacency set in and crews were swapped, and days of the week began to be moved around as also with the time allotted for cleaning our very average sized interior (1300+ sq ft)… We even agreed to putting away the children’s toys to expedite the cleaning process.
But after re-​negotiations, we settled on $ 115 on a bi-​weekly basis — but in my heart, I truly was not satisfied with this agreement and it never sat well that things weren’t addressed and resolutions weren’t in place — instead we did get «Excuses» and «Empty-​Promises» as we felt pushed to the wayside of significant priorities. And furthermore, this was expressed by Tina that her clientele of the last decade had her utmost focus on when and where her crews needed to be… An understandable excuse, but nevertheless, communications broke down as weeks went by with unsatisfactory work and negligence of crews leaving garbage in their receptacles and beds made sloppily — all without the supervision of Ms Kathy.
This describes the initial few months as we were here at a brand new location — having just moved from the South Orange County Coastal Region that we had to pay on a monthly basis @$ 65/​week (sending Tina Devine Checks from Chase BillPay at a rate of ($ 260) per every four weeks.
Unfavorably, during this time, text msgs were exchanged and phone calls to ask for money within only a couple days after the work that was found wanting was less than completed.
But once again, crews and days were inconsistent & billing was always an issue.
If I went beyond 2 weeks, My wife and I were harassed beyond measure (multiple text & phone calls) going back and forth attempting every two weeks to set a consistent schedule and time to show up for her crews.
We were a sweet source of referrals as we had our friends try her Devine-​Scrubs cleaning services. Our friend Jessica and and good neighbor Jimmy thought their initial services were great — but that’s the thing — if hired over a long term period, beware of I consistency in details and discounts and services rendered being taken back.
I believe that her business does need improvement in this simple methodology– «Nobody cares how much you know, unless they know how much you care.»
Good luck wishing for better service if you aren’t assigned Kathy and her crew and if you’re looking for long term services — I think you better shop around.
We’ve referred others including some of our Property Director and Managers of our master planned community here at the Enclave — all people of high prestige, of course.
Sadly, each of our households have decided upon these inconsistencies that the chances have run out on making the necessary changes and re-​training to keep our business.
Thank you Tina Devine, as we keep it business & please refrain in the future from destroying your business relationships by spouting out references such as «Have a Nice Life!» & your demands for petty cash, rather than creating the values in relationships through customer service and keep it professional, please.
I hope this helps you, Unilocal Readers and consider shopping around continue to support our Unilocal community through reviews and comments as well as warnings of caution.
Good luck and God bless!
Namaste

This was the best experience from house cleaning service I ever received!!!
I am obsessive about cleaning and my house being spotless and I normally always do it myself… but I have been super super busy and decided to get a little help with the major stuff like scrubbing toilets and bathtubs etc Tina and her ladies were absolutely wonderful and I was very impressed!

Today Lauren and Francesca did a «Deep Clean» on our home. They girls arrived a little before 11:30am as they were scheduled and were out by 3pm. They came in right away, assessed and asked me any questions or concerns I had before they began. They did amazing work! I’m very satisfied. I’ll have them pay a visit to my parents house too. I left them for a few hours to do there stuff while I ran a few errands with my kids. Came back and it smelt so good and everything was shiny. Very pleased with Tina’s quote and accommodating my schedule. See you girls soon!

I do not have a big place but I still was tired of cleaning it myself. I am very OCD and my kids complain how picky I am when it comes to keeping the house clean. I say that so you know I am not an easy critic when it comes to cleaning my home.
First off Tina at Devine Scrubs was one of only 2 companies that even bothered to call me back of the 5 I contacted. ALL 5 were on Unilocal with decent to solid reviews. I take it back, 1 additional one contacted me back 9 days later. That unprofessionalism just doesn’t sit well with me.
Tina by far represented herself and her company well and the price was affordable too. I was surprised to see 4 girls show up to my 1000 sq ft home to clean it. But I was very impressed with their thoroughness. The girls were very pleasant and got to cleaning right away. I can honestly say my house hasn’t been this clean in a long time, I am an instant fan.
I am happy to have my weekends back and even happier at the amazing job they did cleaning.
If you need a reliable, affordable, and professional house cleaning service Devine Scrubs is the only one you need to call.

I just got home from our first cleaning with Tina’s team and I am speechless! We’ve had horrible experiences with local house keepers in the past so I was on my last leg of faith when our neighbors suggested we use Devine Scrubs for our three story town home. I have never seen my house so clean and thoroughly and thoughtfully put together. The attention to their detail surpasses even my own and I thought I was a relatively clean person.
My fiancée doesn’t get excited or impressed by much, sent me photos of the house when he got home he was so happy!
To sum it up, our house looks like a luxury resort. The beds were impeccably made and they folded all the towels and paper products so neatly.
We originally signed on for a monthly service but now that I see their incredible work I’m going to have to make their visits more frequent! I am in so grateful to have Devine Scrub’s in my life, Tina you are an amazing boss lady!

This review is NOT about the cleaning service.
The 3 different teams of women sent out since November have been lovely .
Here are my issues:
1. Three different versions of cleaning teams were sent to my home and I was never notified when there would be new people.
I work 2 jobs and it is just my husband and myself.
We don’t accumulate a huge mess so we only need house cleaning services once a month.
I was very specific when I started the services that I could only do Thursdays after 2. I would be coming home from work early and then working at home during the cleaning.
In January, I rushed home for the 2 :00appointment. I was called by Tina at 2:00 to be told that the crew was a little behind schedule. Several calls and text messages later, the crew shows up 2 ½ hours late. Tina then shows up soon after to help.
She rushes through the house and did a horrible mopping job.
There were many apologies but no hints of compensation.
February, all was fine.
March, same exact thing happens minus Tina coming to help and no apologies.
Tina also failed to follow up with an April appointment.
3. I texted Tina for an April appointment today and now she can no long afford me any time on Thursdays. She offered Wednesdays.
The lack of business professionalism or just basic customer service is lacking from the management.

From the onset of talking with Tina my experience was awesome! We moved into a home that had not been cleaned and we were basically sitting in a dirty house and couldn’t get unpacked and we needed help! Mind you this was Thanksgiving week and everyone and their brother needed their homes cleaned. Tina told me she would look at her schedule and get back to me, but due to the holiday it could be a few days (understandably.) We were desperate so I said we would take any time slot on any day. She called me back 5 minutes later and fit us in for the next morning!!!
Tina came with one of her team members and scrubbed our dirty house for 3 hours. She gave us a very reasonable rate and was an awesome and friendly person on top of it! She even called to follow up to make sure we were happy with the work. We still have more work and will definitely schedule future cleanings!