Build-A-Bear Workshop

my husband and I went to this store today around 1:30, and was helped by Cynthia she was so helpful and patient as we looked for our valentines day presents for our kids (Pikachu). we were debating on how to gift them because our kids love stuffing them and making there birth certificates so she suggested buying it so they don’t sell out and bringing them valentines day to stuff and buy extra. which I loved.

I usually come here if they have a stuffed toy I like, so far I only have the zombear and pikachu that released last year. They also had star wars bears as well but I’m not a hardcore fan of the movies. It can get pricey once you start getting accessories for the plushies so my two are naked, I’m not forking over $ 20 for toy clothing.
The place is clean and organized even with kids running about the floor. The staff is nice.

I used to love build a bear. But then I applied for a job and I loved it. Then 3 weeks in to my seasonal job, at the beginning of my shift, he fired me. And just said that it was because they were going to narrow it down. When I asked what I did wrong. He told me I talked to employees to much. Well that is a complete and bold faced lie, I never talked to employees during my shift except maybe once or twice. In fact many times I could hear hysterical Laughter coming from behind the register from my fellow employees while I was folding bear skins. And another time, I was left alone on the floor by the senior employee while her and another clocking in employee went to the back to talk with another on break just for fun. But I «talked to employees too much» is a complete and disrespectful lie. I’ll never trust or respect build a bear again. That is a joke and you have lost my business for good. Time to rethink my collection.

I agree with the other reviewers that the customer service here is exceptional. As for the high prices, I would recommend taking your child here for the experience of «building» and customizing their own bear and not to just pick up a stuffed animal off the shelf.

Took my boy here today just because he’s awesome. He’s really into puppies/​dogs because we got a beautiful white lab puppy for Christmas.
So he chooses a dog, stuffs it, bathes it and names it Spencer our golden retrievers name that passed thanksgiving. Awe choked me up a bit… but he had a blast. Good time with my little man.

We’ve been to this store a hand full of times and always had a great experience. Went to the riverside store and had a terrible one. I now appreciate all extra effort the staff puts into making it special for my little one. Makes it easier to drop $ 50 on a bear.

Great customer service. All the young ladies working were very nice and both my 3 year old and 1 year old had a blast. Even though the store is small, there was plenty of room to push my double stroller around. I could over hear some customers giving the staff a hard time about prices (which is not their fault at all) and the staff handled it all very politely. I know that up selling the extras is part of their job, and I never felt like the staff was pushy or inappropriately urging my children to ask for more. I’m sure we will return soon.

We celebrated my daughters birthday at Build-​A-​Bear last Saturday and I was very happy with the service all my guests received.
I asked to start the party 10min after the scheduled time as some quests were running late due to traffic and the manager said no worries and to let her know when I was ready. When my guests arrived, we walked in and the manager introduced herself to the kids and parents and she also introduced the person who was going to lead our party, both ladies were sweet, attentive, and very professional.
The party lasted about and hour and a half, the kids chose a bear, named them, stuffed them and dressed them, as usual, but also played games in between to make the time waiting for others, fun. The ladies helped all guest stay within my budget, which was $ 30 per guest. And ALL guests walked away with a bear, clothing, AND accessories.
After boxing up their bears, the kids were escorted to the front of the store where a picture was taken and given to me as a keepsake. They also took my daughter (she was celebrating her 3^rd birthday) to the front of the store, where she rang a bell and had the whole store sing happy birthday to her. The kids also received complimentary snack boxes. Everyone had an amazing time. Even my mom made a bear! And I received so many compliments from the parents on how much fun everyone had, including the adults… And I was under budget.
Overall a great store. Great customer service. All the staff is very sweet, helpful and professional. And the prices are great, bears start at $ 12 and they have a wall space next to the cash registers where they have clothes, shoes, and accessories all on clearance!

The Build-​A-​Bear store is a store every young child should experience at least once. The prices are fair and the selection of dolls and accessories are abundant. This particular store is cleanly and the staff is friendly. I would return.

Overwhelmingly crowded and pricey, but the kids had a lot of fun. The only disappointment I had was that they only carry a small fraction of the animals featured on the Build-​A-​Bear website. My son had picked out an animal he loved and then found out the only have it at one store in Southern California — the Downtown Disney location.

As long as the kid is happy, I have nothing to say!

I have not been n here personally but my ex got me a bear so I’m ratin the bear onli not the service. My bear was beautiful and I loved her. She came wit a birth certificate and and cute box. The reason I took away 1 star was cuz this store is super expensive compared to other locations. But I love my lil bunny bear.

my daughter’s been here a couple of times and she loves it. She loves making her own bear. She treats it like her toys. She leaves its somewhere and when she wants it; she cant find it.
This place is rarely busy. I just wish it wasnt in the mall:-) not an indoor mall person;-(

I love Build-​A-​Bear, but this really isn’t our favorite location. There are no significant discounts at this store, and the customer service is mediocre at best.
I try to avoid this store like the plague. Besides the headache I receive (my free gift) from the screaming of unruly children, the items are fairly expensive here. Since this store is surrounded by «outlet» stores, I find the lack of price discounts a bit of a disappointment.
The customer service is fairly poor at this store as well. When I came here with my mom and son, the salesperson was rude to my mom when she asked him a single question. You can be rude to me, but if you’re rude to my mama, we’re gonna tangle.
There are so many wonderful Build-​A-​Bear locations, and when we’re in the need of something special, we’ll be heading to one of those.

I am obsessed with Build-A-Bear.ever since I laid my eyes on the Hello Kitty one.hehe. I now own 4(?) bears or so. I made some for my sissy and bro as well, they really liked them.
This location is one of the closer workshops to home, but they were out of sanrio :(not a large selection of accessories either. I ended up getting two pairs of glasses. I walked around the store and couldn’t find much nice clothing except for an overpriced sundress.
As for the Sanrio collection, I got them all except for My Melody. So if anyone knows where they still have some Melodies lying around, let me know asap so I can complete my collection!
Join the stuff for fur club because you’ll get points for purchases and they’ll send gift certificates when you reach a certain amount of points. I also get coupons every so often that are very beneficial.
My bears and hello kitty’s are usually naked. They get quite pricey with full outfits, but I’m also not into the whole dressing up your bear thing.